Mattermost-server: Mattermost not available after Upgrade to 4.0.0
Summary
Mattermost not available after Upgrade to 4.0.0 via Browser and Mattermost Desktop
Steps to reproduce
Upgrade to 4.0.0 and access the main page
Expected behavior
Show Mattermost welcome page
Observed behavior (that appears unintentional)
The browser loads the welcome page partly and then produces alot of errors in the console:
emoji_store.jsx?559d****:78 Uncaught (in promise) TypeError: (0 , O.getCustomEmojisByName) is not a function
at new t (emoji_store.jsx?559d****:78)
at Object.1252 (emoji_store.jsx?559d****:209)
at t (bootstrap cab80c7…:49)
at Object.1248 (text_formatting.jsx?2a1c***:6)
at t (bootstrap cab80c7…:49)
at Object.<anonymous> (login_controller.jsx:15)
at Object.1189 (19.b5aa715….js:743)
at t (bootstrap cab80c7…:49)
at <anonymous>
Android and iOS native Apps are note affected.
freswa
All 34 comments
Which Mattermost version did you upgrade from?
Which OS and DB version do you have? Any errors in the logs?
jasonblais
on 17 Jul 2017
Upgraded from 3.10.0.
OS: (Arch) Linux with kernel 4.12.2
DB: postgres 9.6.3
No error on the console, even when running with debug output.
The requests that are send to the server are alle successful (200).
freswa
on 17 Jul 2017
Hi @freswa,
I just downloaded a fresh copy of 4.0 and it seems fine to me. Are you running Mattermost behind a proxy? It sounds like something is partially caching the old client-side code. Alternatively, you could try clearing the browser cache in either the desktop app or browser to see if that helps
hmhealey
on 17 Jul 2017
Yes, I am running Mattermost behind a (not caching) proxy – nginx.
This is the config:
location / {
proxy_pass http://localhost:8065;
proxy_read_timeout 300;
proxy_connect_timeout 300;
proxy_http_version 1.1;
proxy_set_header Upgrade $http_upgrade;
proxy_set_header Connection "upgrade";
proxy_set_header X-Forwarded-Proto https;
proxy_set_header X-Forwarded-Ssl on;
proxy_set_header Host $http_host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
}
I already tried deleting my browser cache - that did not fix it.
This installation has been upgraded at least since 3.6.2. Never had this issue before.
The served jsx file I can see in my browser is the same as the one available in the repository. So that seems correct to me.
freswa
on 17 Jul 2017
This is my current config:
{
"ServiceSettings": {
"SiteURL": "<removed>",
"LicenseFileLocation": "",
"ListenAddress": ":8065",
"ConnectionSecurity": "",
"TLSCertFile": "",
"TLSKeyFile": "",
"UseLetsEncrypt": false,
"LetsEncryptCertificateCacheFile": "./config/letsencrypt.cache",
"Forward80To443": false,
"ReadTimeout": 300,
"WriteTimeout": 300,
"MaximumLoginAttempts": 10,
"GoroutineHealthThreshold": -1,
"GoogleDeveloperKey": "",
"EnableOAuthServiceProvider": false,
"EnableIncomingWebhooks": true,
"EnableOutgoingWebhooks": false,
"EnableCommands": true,
"EnableOnlyAdminIntegrations": true,
"EnablePostUsernameOverride": true,
"EnablePostIconOverride": true,
"EnableAPIv3": true,
"EnableLinkPreviews": true,
"EnableTesting": false,
"EnableDeveloper": false,
"EnableSecurityFixAlert": true,
"EnableInsecureOutgoingConnections": false,
"EnableMultifactorAuthentication": false,
"EnforceMultifactorAuthentication": false,
"AllowCorsFrom": "",
"SessionLengthWebInDays": 30,
"SessionLengthMobileInDays": 30,
"SessionLengthSSOInDays": 30,
"SessionCacheInMinutes": 30,
"WebsocketSecurePort": 443,
"WebsocketPort": 80,
"WebserverMode": "gzip",
"EnableCustomEmoji": false,
"EnableEmojiPicker": true,
"RestrictCustomEmojiCreation": "all",
"RestrictPostDelete": "all",
"AllowEditPost": "always",
"PostEditTimeLimit": 60,
"TimeBetweenUserTypingUpdatesMilliseconds": 5000,
"EnablePostSearch": true,
"EnableUserTypingMessages": true,
"EnableUserStatuses": true,
"EnableChannelViewedMessages": true,
"ClusterLogTimeoutMilliseconds": 2000
},
"ElasticSearchSettings": {
"ConnectionUrl": "http://dockerhost:9200",
"Username": "elastic",
"Password": "changeme",
"EnableIndexing": false,
"EnableSearching": false,
"Sniff": true
},
"TeamSettings": {
"SiteName": "<removed>",
"MaxUsersPerTeam": 50,
"EnableTeamCreation": false,
"EnableUserCreation": true,
"EnableOpenServer": false,
"RestrictCreationToDomains": "",
"EnableCustomBrand": false,
"CustomBrandText": "",
"CustomDescriptionText": "",
"RestrictDirectMessage": "team",
"RestrictTeamInvite": "all",
"RestrictPublicChannelManagement": "all",
"RestrictPrivateChannelManagement": "all",
"RestrictPublicChannelCreation": "all",
"RestrictPrivateChannelCreation": "all",
"RestrictPublicChannelDeletion": "all",
"RestrictPrivateChannelDeletion": "all",
"RestrictPrivateChannelManageMembers": "all",
"UserStatusAwayTimeout": 300,
"MaxChannelsPerTeam": 2000,
"MaxNotificationsPerChannel": 1000
},
"SqlSettings": {
"DriverName": "postgres",
"DataSource": "postgres://mattermost:<removed>@localhost:5432/mattermostdb?sslmode=disable\u0026connect_timeout=10",
"DataSourceReplicas": [],
"DataSourceSearchReplicas": [],
"MaxIdleConns": 20,
"MaxOpenConns": 300,
"Trace": false,
"AtRestEncryptKey": "<removed>",
"QueryTimeout": 30
},
"LogSettings": {
"EnableConsole": true,
"ConsoleLevel": "ERROR",
"EnableFile": false,
"FileLevel": "INFO",
"FileFormat": "",
"FileLocation": "",
"EnableWebhookDebugging": true,
"EnableDiagnostics": true
},
"PasswordSettings": {
"MinimumLength": 8,
"Lowercase": true,
"Number": true,
"Uppercase": true,
"Symbol": true
},
"FileSettings": {
"EnableFileAttachments": true,
"MaxFileSize": 52428800,
"DriverName": "local",
"Directory": "/var/lib/mattermost/",
"EnablePublicLink": false,
"PublicLinkSalt": "<removed>",
"InitialFont": "luximbi.ttf",
"AmazonS3AccessKeyId": "",
"AmazonS3SecretAccessKey": "",
"AmazonS3Bucket": "",
"AmazonS3Region": "us-east-1",
"AmazonS3Endpoint": "s3.amazonaws.com",
"AmazonS3SSL": true,
"AmazonS3SignV2": false
},
"EmailSettings": {
"EnableSignUpWithEmail": true,
"EnableSignInWithEmail": true,
"EnableSignInWithUsername": true,
"SendEmailNotifications": true,
"RequireEmailVerification": true,
"FeedbackName": "<removed>",
"FeedbackEmail": "<removed>",
"FeedbackOrganization": "",
"SMTPUsername": "<removed>",
"SMTPPassword": "<removed>",
"SMTPServer": "<removed>",
"SMTPPort": "465",
"ConnectionSecurity": "TLS",
"InviteSalt": "<removed>",
"SendPushNotifications": true,
"PushNotificationServer": "http://push-test.mattermost.com",
"PushNotificationContents": "generic",
"EnableEmailBatching": false,
"EmailBatchingBufferSize": 256,
"EmailBatchingInterval": 30,
"SkipServerCertificateVerification": false
},
"RateLimitSettings": {
"Enable": true,
"PerSec": 10,
"MaxBurst": 100,
"MemoryStoreSize": 10000,
"VaryByRemoteAddr": true,
"VaryByHeader": ""
},
"PrivacySettings": {
"ShowEmailAddress": false,
"ShowFullName": true
},
"SupportSettings": {
"TermsOfServiceLink": "https://about.mattermost.com/default-terms/",
"PrivacyPolicyLink": "https://about.mattermost.com/default-privacy-policy/",
"AboutLink": "https://about.mattermost.com/default-about/",
"HelpLink": "https://about.mattermost.com/default-help/",
"ReportAProblemLink": "https://about.mattermost.com/default-report-a-problem/",
"SupportEmail": "[email protected]"
},
"AnnouncementSettings": {
"EnableBanner": false,
"BannerText": "",
"BannerColor": "#f2a93b",
"BannerTextColor": "#333333",
"AllowBannerDismissal": true
},
"GitLabSettings": {
"Enable": false,
"Secret": "",
"Id": "",
"Scope": "",
"AuthEndpoint": "",
"TokenEndpoint": "",
"UserApiEndpoint": ""
},
"GoogleSettings": {
"Enable": false,
"Secret": "",
"Id": "",
"Scope": "profile email",
"AuthEndpoint": "https://accounts.google.com/o/oauth2/v2/auth",
"TokenEndpoint": "https://www.googleapis.com/oauth2/v4/token",
"UserApiEndpoint": "https://www.googleapis.com/plus/v1/people/me"
},
"Office365Settings": {
"Enable": false,
"Secret": "",
"Id": "",
"Scope": "User.Read",
"AuthEndpoint": "https://login.microsoftonline.com/common/oauth2/v2.0/authorize",
"TokenEndpoint": "https://login.microsoftonline.com/common/oauth2/v2.0/token",
"UserApiEndpoint": "https://graph.microsoft.com/v1.0/me"
},
"LdapSettings": {
"Enable": false,
"LdapServer": "",
"LdapPort": 389,
"ConnectionSecurity": "",
"BaseDN": "",
"BindUsername": "",
"BindPassword": "",
"UserFilter": "",
"FirstNameAttribute": "",
"LastNameAttribute": "",
"EmailAttribute": "",
"UsernameAttribute": "",
"NicknameAttribute": "",
"IdAttribute": "",
"PositionAttribute": "",
"SyncIntervalMinutes": 60,
"SkipCertificateVerification": false,
"QueryTimeout": 60,
"MaxPageSize": 0,
"LoginFieldName": ""
},
"ComplianceSettings": {
"Enable": false,
"Directory": "/var/lib/mattermost/",
"EnableDaily": false
},
"LocalizationSettings": {
"DefaultServerLocale": "en",
"DefaultClientLocale": "en",
"AvailableLocales": "en,es,fr,ja,pt-BR,de,nl,ko,zh-CN,zh-TW,ru"
},
"SamlSettings": {
"Enable": false,
"Verify": false,
"Encrypt": false,
"IdpUrl": "",
"IdpDescriptorUrl": "",
"AssertionConsumerServiceURL": "",
"IdpCertificateFile": "",
"PublicCertificateFile": "",
"PrivateKeyFile": "",
"FirstNameAttribute": "",
"LastNameAttribute": "",
"EmailAttribute": "",
"UsernameAttribute": "",
"NicknameAttribute": "",
"LocaleAttribute": "",
"PositionAttribute": "",
"LoginButtonText": "With SAML"
},
"NativeAppSettings": {
"AppDownloadLink": "https://about.mattermost.com/downloads/",
"AndroidAppDownloadLink": "https://about.mattermost.com/mattermost-android-app/",
"IosAppDownloadLink": "https://about.mattermost.com/mattermost-ios-app/"
},
"ClusterSettings": {
"Enable": false,
"ClusterName": "",
"OverrideHostname": "",
"UseIpAddress": true,
"UseExperimentalGossip": false,
"ReadOnlyConfig": true,
"GossipPort": 8074,
"StreamingPort": 8075
},
"MetricsSettings": {
"Enable": false,
"BlockProfileRate": 0,
"ListenAddress": ":8067"
},
"AnalyticsSettings": {
"MaxUsersForStatistics": 2500
},
"WebrtcSettings": {
"Enable": false,
"GatewayWebsocketUrl": "",
"GatewayAdminUrl": "",
"GatewayAdminSecret": "",
"StunURI": "",
"TurnURI": "",
"TurnUsername": "",
"TurnSharedKey": ""
},
"DataRetentionSettings": {
"Enable": false
}
}
@freswa Can you help post your NGINX configuration file? Or is that the entire file you posted above?
jasonblais
on 18 Jul 2017
Note that 4.0 requires a change to proxy configuration (https://docs.mattermost.com/administration/upgrade.html#important-notices), so make sure you have reflected those changes.
jasonblais
on 18 Jul 2017
@jasonblais thx, will try that
freswa
on 18 Jul 2017
Cool, let me know if that doesn't fix it
jasonblais
on 18 Jul 2017
@jasonblais Nope, copied the config from here: https://docs.mattermost.com/install/install-ubuntu-1604.html#configuring-nginx-as-a-proxy-for-mattermost-server
I am still getting the same js error. I don't think it's about the nginx config since the native (iOS/Android) apps work pretty well (and they also use websockets).
freswa
on 18 Jul 2017
Yeah that's true. You'd get the same error message on the apps..hmm.
@prixone wondering if you'd have any thoughts on this?
jasonblais
on 18 Jul 2017
@freswa There's something else you could check that might be helpful. Can you open Mattermost in Chrome, open the Chrome Developer Tools (probably ctrl+shift+I, although I'm not sure the exact hotkey on Arch Linux), and then enter mm_config.BuildHash and mm_config.BuildHashEnterprise into the console? That way we can pinpoint exactly what version of the code you're on in case you got a bad build
hmhealey
on 18 Jul 2017
mm_config.BuildHash
"none"
mm_config.BuildHashEnterprise
"none"
Oh, of course it's not getting far enough to actually get that data on the client. What if you use the CLI and run bin/platform version?
hmhealey
on 18 Jul 2017
Version: 4.0.0
Build Number: 4.0.0-1
Build Date: Mon Jul 17 15:12:06 UTC 2017
Build Hash: none
Build Enterprise Ready: false
DB Version: 4.0.0
@hmhealey what I don't understand is why its loading the emoji store at the login/welcome page rather than after its logged in.
@freswa When you upgraded, the guide asks u to keep a copy of the config, and then restore it.
But mattermost tends to change (and adds/removes configs), even though I doubt this may be the issue, could you grab the original config file from 4.0 replace it and change the configs inside of it rather than copy your old one and see if any changes?
Also you said early you copied the missing configs from the installation guide, have u disabled the cache from it?
Last but not least could you reset the nginx cache with:
find /var/cache/nginx/ -type f -delete
service nginx restart
The last command above may changing depending on your OS version but its simple to either reload or restart nginx.
prixone
on 19 Jul 2017
This doesn't look like an official release version of Mattermost:
Version: 4.0.0
Build Number: 4.0.0-1
Build Date: Mon Jul 17 15:12:06 UTC 2017
Build Hash: none
Build Enterprise Ready: false
DB Version: 4.0.0
The 4.0.0 team edition from the Mattermost download page looks like this:
Version: 4.0.0
Build Number: 4.0.0
Build Date: Sat Jul 15 21:57:49 UTC 2017
Build Hash: 9a23519d07664f252fe5a568034abf6b720511d0
Build Enterprise Ready: false
DB Version: 4.0.0
Did you build it from source yourself?
JeffSchering
on 19 Jul 2017
@JeffSchering freswa is on Arch Linux, so they're using this version from the Arch User Repository. Looking through their code, that also matches up with the Build Hash being set to "none". It's possible their package doesn't have the updated JS code or has incorrect JS code downloaded. Do you know if we've contacted the maintainer of that package before? I think it might be an issue on their end
hmhealey
on 19 Jul 2017
I have the same error here. Built from source on linux alpine and migrated from 3.10.1 to 4.0.0 or 4.0.1 with the same error.
I have first in the webconsole
jQuery.Deferred exception: v.Client4.setAcceptLanguage is not a function
then
Unhandled promise rejection TypeError: T.getCustomEmojisByName is not a function
Could it be a pb during webpack ?
/home/git/gitlab/node_modules/.bin/webpack --config /home/git/gitlab/config/webpack.config.js --bail
Hash: 29ab84055c28d848d160
Version: webpack 2.6.1
Time: 524444ms
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+ 1062 hidden modules
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eburghar
on 19 Jul 2017
for those interested this is the APKBUILD file. Perhaps I'm missing something during the packaging process
# Contributor: Eric BURGHARD <[email protected]>
# Maintainer: Eric BURGHARD <[email protected]>
pkgname=mattermost-platform
_pkgname=platform
pkgver=4.0.1
pkgrel=0
pkgdesc="Open source Slack-alternative in Golang and React - Mattermost"
url="https://mattermost.com/"
arch="all"
license="ASL 2.0"
depends=""
makedepends="go>=1.8 nodejs-npm sassc libtool autoconf automake nasm libpng-dev yarn"
install=""
subpackages="$pkgname-doc"
#options="!strip"
source="$pkgname-$pkgver.tar.gz::https://github.com/mattermost/$_pkgname/archive/v$pkgver.tar.gz"
_gopath="$srcdir"/$_pkgname-$pkgver
_builddir="$_gopath"/src/github.com/mattermost
prepare() {
cd "$_gopath"
local i
for i in $source; do
case $i in
*.patch) msg $i; patch -p1 -i "$srcdir"/$i || return 1;;
esac
done
GOPATH="$_gopath" go get -u github.com/Masterminds/glide/... || return 1
# glide install will fail for local dependencies if source is not a git repo
GOPATH="$_gopath" ./bin/glide install || return 0
}
build() {
mkdir -p "$_builddir"
ln -s "$srcdir"/$_pkgname-$pkgver "$_builddir"/$_pkgname
cd "$_builddir"/$_pkgname
GOPATH="$_gopath" make BUILD_NUMBER=$pkgver build-linux || return 1
# clear the yarn cache
cd webapp
make clean
cd ..
make build-client || return 1
}
package() {
cd "$_builddir"/$_pkgname
install -Dm755 ./bin/$_pkgname "$pkgdir"/usr/bin/$_pkgname || return 1
mkdir -p "$pkgdir"/usr/share/$pkgname/webapp
cp -a config fonts templates i18n "$pkgdir"/usr/share/$pkgname/ || return 1
cp -a webapp/dist "$pkgdir"/usr/share/$pkgname/webapp/ || return 1
mkdir -p "$pkgdir"/usr/share/doc/$pkgname
for file in CHANGELOG.md CONTRIBUTING.md LICENSE.txt NOTICE.txt README.md; do
mv $file "$pkgdir"/usr/share/doc/$pkgname/ || return 1
done
}
sha512sums="fb1b0d647b749bb508228b0bfe41376897ce7477da0f65699a2778c1ecd179314f3d8df28425f54569ad2a21081090547f74e8b265554cb510ff194353c7d2b1 mattermost-platform-4.0.1.tar.gz"
@wget Do you know how to reach out to the maintainer of https://aur.archlinux.org/packages/mattermost/?
Thought to ask since you're maintaining some of the other ArchLinux packages
jasonblais
on 19 Jul 2017
👍1
@jasonblais
# Maintainer: Massimiliano Torromeo <[email protected]>
👍1
@prixone I always have the following "workflow":
- shutdown mattermost
- upgrade (there is a config.pacnew created in arch if there are config changes)
- merge the new and the old config
- start mattermost
I also tried a vanilla config - no luck
freswa
on 19 Jul 2017
I'm not too familiar with either the Arch or Alpine Linux pipelines, but is it possible for you to manually edit the PKGBUILD/APKBUILD files? It's not grabbing the updated version of mattermost/mattermost-redux for some reason.
@freswa If it's possible to change your PKGBUILD, could you try adding
build() {
cd "$srcdir"/src/github.com/mattermost/platform
+ cd webapp
+ make clean
+ cd ..
GOPATH="$srcdir" BUILD_NUMBER=$_pkgver-$pkgrel make package
}
@eburghar Same thing with your APKBUILD,
build() {
mkdir -p "$_builddir"
ln -s "$srcdir"/$_pkgname-$pkgver "$_builddir"/$_pkgname
cd "$_builddir"/$_pkgname
GOPATH="$_gopath" make BUILD_NUMBER=$pkgver build-linux || return 1
+ cd webapp
+ make clean
+ cd ..
make build-client || return 1
}
If those work, we could possibly get them added back into the different repos so that we can get them upgrading smoothly as well
hmhealey
on 19 Jul 2017
👍1
@hmhealey Works, thx
freswa
on 19 Jul 2017
Excellent. We should submit that back to the owner of the repo then, or find if there's a better way to force it to update the JS dependencies on upgrade since it's not currently doing that
hmhealey
on 19 Jul 2017
May I propose a binary, gpg signed release?
The larger the project the troublesome the build process. So a binary release might be helpful to avoid mistakes there and also to avoid issues like this one.
freswa
on 19 Jul 2017
We do have a linux binary available on https://about.mattermost.com/download/, but I don't know if it's compatible with Arch. We don't officially support Arch (although one of our core developers uses it, so it should always run fine 😛), so I don't know if we'd ship one ourselves
hmhealey
on 19 Jul 2017
The fix also works for me.
@hmhealey Just to understand the issue, is it a problem with yarn cache ? The package is built by agitlab-runner and actually /tmp is not cleaned between builds. By cleaning the cache in the build script we lost the cache functionality of yarn, but at least it's the guarantee of a fully reproducible build.
yarn on alpine 3.6 is 0.23 perhaps an upgrade to 0.27 would also work ?
Thanks for the help.
eburghar
on 19 Jul 2017
@jasonblais I'll integrate the fix in the PKGBUILD, thanks
mtorromeo
on 19 Jul 2017
Thanks @mtorromeo! 🎉
jasonblais
on 19 Jul 2017
@mtorromeo Hi there. I actually fixed this issue ages ago in the mattermost-git package. I asked you an access to the AUR mattermost package a few months ago, but you never answered to me :-( Could you please add me as additional maintainer? Since I'm packaging the git version, I'm always in contact with core Mattermost devs when I have issues building Mattermost.
wget
on 20 Jul 2017
@mtorromeo I see you have just defined me as a co maintainer. Thanks.
I think we can close this issue now.
wget
on 20 Jul 2017
Thx to everyone who contributed :)
freswa
on 20 Jul 2017
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