Mailspring: Cannot sync Outlook.com

[napsterv]

What operating system are you using?

Windows 10

What version of Mailspring are you using?

1.1.4

Bug?

Do you have any third-party plugins installed? If so, which ones?

No

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

Microsoft Outlook

Is the issue reproducible with a particular attachment, message, signature, etc?

This is the error log
_----------IMAP----------

• OK The Microsoft Exchange IMAP4 service is ready. [UABOADEAUABSADAAMQBDAEEAMAAxADAANwAuAEkATgBEAFAAUgBEADAAMQAuAFAAUgBPAEQALgBPAFUAVABMAE8ATwBLAC4AQwBPAE0A]
  1 CAPABILITY
• CAPABILITY IMAP4 IMAP4rev1 AUTH=PLAIN AUTH=XOAUTH2 SASL-IR UIDPLUS ID UNSELECT CHILDREN IDLE NAMESPACE LITERAL+
  1 OK CAPABILITY completed.
  2 LOGIN "[e-mail]" "***"
  2 OK LOGIN completed.
  3 CAPABILITY
• CAPABILITY IMAP4 IMAP4rev1 AUTH=PLAIN AUTH=XOAUTH2 SASL-IR UIDPLUS MOVE ID UNSELECT CLIENTACCESSRULES CLIENTNETWORKPRESENCELOCATION BACKENDAUTHENTICATE CHILDREN IDLE NAMESPACE LITERAL+
  3 OK CAPABILITY completed.
  4 NAMESPACE
• NAMESPACE (("" "/")) NIL NIL
  4 OK NAMESPACE completed.
  5 LIST "" "*"
• LIST (\HasNoChildren) "/" Archive
• LIST (\HasNoChildren Trash) "/" Deleted
• LIST (\Marked \HasNoChildren \Drafts) "/" Drafts
• LIST (\Marked \HasNoChildren) "/" Inbox
• LIST (\HasNoChildren \Junk) "/" Junk
• LIST (\HasNoChildren) "/" n*rj.*@outlook.com
• LIST (\HasNoChildren) "/" Notes
• LIST (\Marked \HasNoChildren) "/" Outbox
• LIST (\HasNoChildren) "/" Scheduled
• LIST (\Marked \HasNoChildren \Sent) "/" Sent
• LIST (\HasChildren) "/" "Sync Issues"
• LIST (\HasNoChildren) "/" "Sync Issues/Conflicts"
• LIST (\HasNoChildren) "/" "Sync Issues/Local Failures"
• LIST (\HasNoChildren) "/" "Sync Issues/Server Failures"
  5 OK LIST completed.

----------SMTP----------

mailsmtp Last Error Code: 25

mailsmtp Last Error Location: 1_

I have masked my email for privacy

[the-aus]

same issue. i am on arch with mailspring v. 1.1.4.

here is my error log

[jlcs-es]

Same issue, arch 4.15.7-1, Mailspring 1.1.4.
Equivalent error log.

Other IMAP account connected succesfully.

[Toby-S-Steele]

Same here, Win 10, Mailspring 1.1.5.

Find my error log here.

(I also have the same issue on a linux box running kde neon.)

[thoward27]

I'm receiving the same error on my end.

Version 1.1.5, Ubuntu 17.10 x64

[JoonasC]

Happening here too.
Manjaro Linux
Kernel 4.17

[RicardoEPRodrigues]

I'm also seeing this error.

The are also duplicate errors now: #788 #748

[madve2]

I have used this guide to set up Outlook.com in Mailspring manually (i.e. as a generic IMAP account): https://www.lifewire.com/access-outlook-in-thunderbird-3572532 (yes, it's written for Thunderbird but you can set the same numbers in Mailspring :) )

I also suspect that the automatic setup tries to use the wrong port.

[freddiehaddad]

I'm not sure if the Office 365 option is meant for your outlook.com email. Office 365 is a subscription service from Microsoft. However, as the above post says, you can manually enter the IMAP/SMTP settings, but, I suggest logging into your outlook.com and grabbing the information direct from Microsoft.

1. Log into your outlook.com account through your web browser
2. Click the Settings icon on the right side of the navbar
3. Click View full settings (near the bottom of the menu)
4. Click the Sync email option
5. Scroll down to the IMAP/SMTP settings

For reference, here are the values:

IMAP setting
Server name: outlook.office365.com
Port: 993
Encryption method: TLS

SMTP setting
Server name: smtp.office365.com
Port: 587
Encryption method: STARTTLS

[NoeelMoeskops]

same issue,
kernel: 4.16.5, OS: Antergos, mailspring: 1.2.1-7e...
for *@hotmail.com it fails. However my *@hotmail.nl account succeeded.

[ansermino]

Started for me today. Ubuntu 16.04. Can receive but can't sent. Same log output as above. Its a school email running on office365

[bengotow]

Hey folks—thanks for reporting this. I've changed the default Outlook port in 314993f0b5d25474c37eba5089366eb0acbb0b86, and we've also revised the onboarding screen so that it presents Office365 and Outlook.com / Live.com as two separate options, which should resolve a lot of the confusion I think. Stay tuned! The new version should ship in a day or two.

[bengotow]

Hey folks! This has shipped in 1.4.1. You can get the update automatically if you're using the Mac and Windows versions, or the Linux snapcraft release, and you can also download it from https://getmailspring.com/download. I'm going to go ahead and close this and we'll re-open it if necessary. Thanks—enjoy the app!