Magento2: Klarna prevents payment methods to load in admin

[jorgb90]

Preconditions (*)

1. Magento 2.3.5-p1

Steps to reproduce (*)

1. Create an order in the backend.

Expected result (*)

1. Payment Methods is loading.

Actual result (*)

1. Payment methods block is empty.

In the frontend its working, but in the admin it isn't.

Update 1:

Seems to be an issue with the integrated Klarna module. When disabling Klarna everything starts to work again.

Update 2:

[2020-05-07 09:04:09] main.ERROR: Missing required attribute(s) on create: "purchase_currency". {"exception":"[object] (Klarna\Core\Model\Api\Exception(code: 0): Missing required attribute(s) on create: \"purchase_currency\". at /var/www/vhosts/domain.com/httpdocs/vendor/klarna/module-kp/Model/Api/Request/Builder.php:288)"} []

Update 3:

1 exception(s):
Exception #0 (Magento\Framework\Exception\NoSuchEntityException): No such entity with quote_id = 204357

Exception #0 (Magento\Framework\Exception\NoSuchEntityException): No such entity with quote_id = 204357
<pre>#1 Klarna\Kp\Model\QuoteRepository->getActiveByQuote(&Magento\Quote\Model\Quote\Interceptor#0000000032db4a7400000000235772da#) called at [vendor/klarna/module-kp/Model/SessionInitiator.php:113]
#2 Klarna\Kp\Model\SessionInitiator->checkMethodAvailable(&Magento\Quote\Model\Quote\Interceptor#0000000032db4a7400000000235772da#, 'klarna_kp') called at [vendor/klarna/module-kp/Model/SessionInitiator.php:69]
#3 Klarna\Kp\Model\SessionInitiator->checkAvailable(&Magento\Quote\Model\Quote\Interceptor#0000000032db4a7400000000235772da#, 'klarna_kp') called at [vendor/klarna/module-kp/Model/Payment/Kp.php:498]
#4 Klarna\Kp\Model\Payment\Kp->isAvailable(&Magento\Quote\Model\Quote\Interceptor#0000000032db4a7400000000235772da#) called at [vendor/magento/module-payment/Block/Form/Container.php:156]
#5 Magento\Payment\Block\Form\Container->getMethods() called at [generated/code/Magento/Sales/Block/Adminhtml/Order/Create/Billing/Method/Form/Interceptor.php:89]
#6 Magento\Sales\Block\Adminhtml\Order\Create\Billing\Method\Form\Interceptor->getMethods() called at [vendor/magento/module-payment/Block/Form/Container.php:77]
#7 Magento\Payment\Block\Form\Container->_prepareLayout() called at [vendor/magento/framework/View/Element/AbstractBlock.php:286]
#8 Magento\Framework\View\Element\AbstractBlock->setLayout(&Magento\Framework\View\Layout\Interceptor#0000000032db5ede00000000235772da#) called at [generated/code/Magento/Sales/Block/Adminhtml/Order/Create/Billing/Method/Form/Interceptor.php:271]
#9 Magento\Sales\Block\Adminhtml\Order\Create\Billing\Method\Form\Interceptor->setLayout(&Magento\Framework\View\Layout\Interceptor#0000000032db5ede00000000235772da#) called at [vendor/magento/framework/View/Layout/Generator/Block.php:149]
#10 Magento\Framework\View\Layout\Generator\Block->process(&Magento\Framework\View\Layout\Reader\Context#0000000032db4ba700000000235772da#, &Magento\Framework\View\Layout\Generator\Context#0000000032db4bf400000000235772da#) called at [vendor/magento/framework/View/Layout/GeneratorPool.php:81]
#11 Magento\Framework\View\Layout\GeneratorPool->process(&Magento\Framework\View\Layout\Reader\Context#0000000032db4ba700000000235772da#, &Magento\Framework\View\Layout\Generator\Context#0000000032db4bf400000000235772da#) called at [vendor/magento/framework/View/Layout.php:352]
#12 Magento\Framework\View\Layout->generateElements() called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:89]
#13 Magento\Framework\View\Layout\Interceptor->generateElements() called at [vendor/magento/framework/View/Layout/Builder.php:129]
#14 Magento\Framework\View\Layout\Builder->generateLayoutBlocks() called at [vendor/magento/framework/View/Page/Builder.php:55]
#15 Magento\Framework\View\Page\Builder->generateLayoutBlocks() called at [vendor/magento/framework/View/Layout/Builder.php:65]
#16 Magento\Framework\View\Layout\Builder->build() called at [vendor/magento/framework/View/Layout.php:259]
#17 Magento\Framework\View\Layout->build() called at [vendor/magento/framework/View/Layout.php:884]
#18 Magento\Framework\View\Layout->getBlock('menu') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:414]
#19 Magento\Framework\View\Layout\Interceptor->getBlock('menu') called at [vendor/magento/module-backend/Model/View/Result/Page.php:26]
#20 Magento\Backend\Model\View\Result\Page->setActiveMenu('Magento_Sales::s...') called at [generated/code/Magento/Backend/Model/View/Result/Page/Interceptor.php:24]
#21 Magento\Backend\Model\View\Result\Page\Interceptor->setActiveMenu('Magento_Sales::s...') called at [vendor/magento/module-sales/Controller/Adminhtml/Order/Create/Index.php:26]
#22 Magento\Sales\Controller\Adminhtml\Order\Create\Index->execute() called at [generated/code/Magento/Sales/Controller/Adminhtml/Order/Create/Index/Interceptor.php:24]
#23 Magento\Sales\Controller\Adminhtml\Order\Create\Index\Interceptor->execute() called at [vendor/magento/framework/App/Action/Action.php:108]
#24 Magento\Framework\App\Action\Action->dispatch(&Magento\Framework\App\Request\Http#0000000032db5a5000000000235772da#) called at [vendor/magento/module-backend/App/AbstractAction.php:231]
#25 Magento\Backend\App\AbstractAction->dispatch(&Magento\Framework\App\Request\Http#0000000032db5a5000000000235772da#) called at [vendor/magento/framework/Interception/Interceptor.php:58]
#26 Magento\Sales\Controller\Adminhtml\Order\Create\Index\Interceptor->___callParent('dispatch', array(&Magento\Framework\App\Request\Http#0000000032db5a5000000000235772da#)) called at [vendor/magento/framework/Interception/Interceptor.php:138]
#27 Magento\Sales\Controller\Adminhtml\Order\Create\Index\Interceptor->Magento\Framework\Interception\{closure}(&Magento\Framework\App\Request\Http#0000000032db5a5000000000235772da#) called at [vendor/magento/module-backend/App/Action/Plugin/Authentication.php:143]
#28 Magento\Backend\App\Action\Plugin\Authentication->aroundDispatch(&Magento\Sales\Controller\Adminhtml\Order\Create\Index\Interceptor#0000000032db5e1800000000235772da#, &Closure#0000000032db5e0300000000235772da#, &Magento\Framework\App\Request\Http#0000000032db5a5000000000235772da#) called at [vendor/magento/framework/Interception/Interceptor.php:135]
#29 Magento\Sales\Controller\Adminhtml\Order\Create\Index\Interceptor->Magento\Framework\Interception\{closure}(&Magento\Framework\App\Request\Http#0000000032db5a5000000000235772da#) called at [vendor/magento/framework/Interception/Interceptor.php:153]
#30 Magento\Sales\Controller\Adminhtml\Order\Create\Index\Interceptor->___callPlugins('dispatch', array(&Magento\Framework\App\Request\Http#0000000032db5a5000000000235772da#), NULL) called at [generated/code/Magento/Sales/Controller/Adminhtml/Order/Create/Index/Interceptor.php:39]
#31 Magento\Sales\Controller\Adminhtml\Order\Create\Index\Interceptor->dispatch(&Magento\Framework\App\Request\Http#0000000032db5a5000000000235772da#) called at [vendor/magento/framework/App/FrontController.php:162]
#32 Magento\Framework\App\FrontController->processRequest(&Magento\Framework\App\Request\Http#0000000032db5a5000000000235772da#, &Magento\Sales\Controller\Adminhtml\Order\Create\Index\Interceptor#0000000032db5e1800000000235772da#) called at [vendor/magento/framework/App/FrontController.php:98]
#33 Magento\Framework\App\FrontController->dispatch(&Magento\Framework\App\Request\Http#0000000032db5a5000000000235772da#) called at [vendor/magento/framework/Interception/Interceptor.php:58]
#34 Magento\Framework\App\FrontController\Interceptor->___callParent('dispatch', array(&Magento\Framework\App\Request\Http#0000000032db5a5000000000235772da#)) called at [vendor/magento/framework/Interception/Interceptor.php:138]
#35 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}(&Magento\Framework\App\Request\Http#0000000032db5a5000000000235772da#) called at [vendor/magento/framework/Interception/Interceptor.php:153]
#36 Magento\Framework\App\FrontController\Interceptor->___callPlugins('dispatch', array(&Magento\Framework\App\Request\Http#0000000032db5a5000000000235772da#), array(array('default_store_se...', 'page_cache_from_...', 'storeCookieValid...', 'install', 'configHash', 'mstCoreDispatch'))) called at [generated/code/Magento/Framework/App/FrontController/Interceptor.php:26]
#37 Magento\Framework\App\FrontController\Interceptor->dispatch(&Magento\Framework\App\Request\Http#0000000032db5a5000000000235772da#) called at [vendor/magento/framework/App/Http.php:116]
#38 Magento\Framework\App\Http->launch() called at [vendor/magento/framework/App/Bootstrap.php:261]
#39 Magento\Framework\App\Bootstrap->run(&Magento\Framework\App\Http#0000000032db5a4600000000235772da#) called at [pub/index.php:40]
</pre>

[m2-assistant[bot]]

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[m2-assistant[bot]]

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[jorgb90]

Updated the start post with an exception log.

[BenItt]

Hello @jorgb90. We had the exact same issue. Same Magento version. Same everything.

We had updated the Klarna version via the Composer to Klarna 9.0.1, no change. Same behavior 1:1 as described by you. Sent a ticket to Klarna.

[deepaksnair]

Hello @jorgb90 , having same issue , able to create order from frontend but from admin same error log comes. I have checked that Klarna_Kp version 6.4.1 is working fine but issue is in version 6.5.0, not sure where it happened in between.

[dni]

same issue here, any news?

[mharron-adobe]

Issue Update from Magento: This issue will be resolved in Magento 2.3.5-p2 and 2.4.0, which will be released in early August. You can also reach out to [email protected] for support with this issue in the meantime.

[sdzhepa]

Hello @jorgb90 @dni @BenItt
fyi: @mharron-adobe

Based on https://github.com/magento/magento2/issues/28132#issuecomment-644801670 the issue has been fixed. The fix will be available in 2.3.5-p2 and 2.4.0 releases.

To avoid double work, I close this issue.

[fahu]

With which commit / issue has this been fixed?

[BenItt]

Hi @jorgb90 @dni @fahu @deepaksnair,

I got the fix by Klarna and it works for us.

This is the message by Klarna:

"I am sending you in the attachment with the logs our technicians provided to us.

This issue will also be fixed in a later release, but for now you can make suggested changes.
Advise is to try it on a test environment first.
Highlighted words in the document are:
class
implements
private
this
try
this
catch
return false
return"

This is the code:

diff --git a/module-kp/Model/SessionInitiator.php b/module-kp/Model/SessionInitiator.php
index 190cc64..be5dc4f 100644
--- a/module-kp/Model/SessionInitiator.php
+++ b/module-kp/Model/SessionInitiator.php
@@ -110,7 +110,11 @@ class SessionInitiator implements SessionInitiatorInterface
      */
     private function checkMethodAvailable(CartInterface $quote, string $code)
     {
-        $kQuote = $this->quoteRepository->getActiveByQuote($quote);
+        try {
+            $kQuote = $this->quoteRepository->getActiveByQuote($quote);
+        } catch (NoSuchEntityException $e) {
+            return false;
+        }
         return (in_array($code, $kQuote->getPaymentMethods()));
     }
 }