Magento2: WYSIWYG image upload dialog hangs up

[sshymko]

WYSIWYG editor in the admin panel _sometimes_ hangs up upon opening an image upload dialog. The "Please wait..." spinner animation does not go away (until you refresh the page and have more luck next time).

Preconditions (*)

1. Magento 2.3.1 Open Source
2. Google Chrome 74.0.3729.169 (Official Build) (64-bit)
3. Configuration > General > Content Management > WYSIWYG Options > Enable WYSIWYG Editor: Enabled by Default

Steps to reproduce (*)

1. Log in to the admin panel
2. Go to Content > Elements > Pages
3. Edit any page, such as Home page
4. Expand Content section
5. Click on Insert/edit image toolbar button
6. Click on Browse button of the Source field
7. _Refresh the page and repeat until reproduced_

Expected result (*)

1. Dialog "Select Images" shows up fully operational

Actual result (*)

1. Dialog "Select Images" shows up with "Please wait..." infinite spinner animation
   

2. Refreshing the page and repeating the steps sometimes fixes the issue

3. There're no JavaScript errors in the developer console

[m2-assistant[bot]]

Hi @sshymko. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• [ ] Summary of the issue
• [ ] Information on your environment
• [ ] Steps to reproduce
• [ ] Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@sshymko do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• [ ] yes
• [ ] no

---

• Join Magento Community Engineering Slack and ask your questions in #github channel.

[sshymko]

@magento give me 2.3-develop instance

[magento-engcom-team]

Hi @sshymko. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @sshymko, here is your Magento instance.
Admin access: https://i-23966-2-3-develop.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[sshymko]

Confirmed the issue is reproducible on the vanilla 2.3-develop instance provided above.
It took multiple page refreshes ~5-10 to reproduce the issue.

[sshymko]

The bug causes instability of the following MFTF tests:

E AdminAddImageToWYSIWYGBlockTestCest: Admin add image to wysiwyg block test (64.08s)
E AdminAddImageToWYSIWYGCMSTestCest: Admin add image to wysiwygcms test (36.67s)
E AdminAddImageToWYSIWYGCatalogTestCest: Admin add image to wysiwyg catalog test (34.74s)
E AdminAddImageToWYSIWYGNewsletterTestCest: Admin add image to wysiwyg newsletter test (32.48s)

[Facebook\WebDriver\Exception\TimeOutException]

The image upload issue affects all instances of WYSIWYG editor in the admin panel.

[m2-assistant[bot]]

Hi @krishprakash. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

• [ ] 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• [ ] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• [ ] 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• [ ] 4. Verify that the issue is reproducible on 2.3-develop branch

  Details

  - Add the comment @magento give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
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[krishprakash]

@magento give me 2.3-develop instance

[magento-engcom-team]

Hi @krishprakash. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @krishprakash, here is your Magento instance.
Admin access: https://i-23966-2-3-develop.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[krishprakash]

Hi @sshymko,
I'm not able to reproduce this issue as provided steps by you.
Is there any specific case in which you phase this issue ?

[sshymko]

@krishprakash
The provided steps are precisely exact steps. The issue is random and does not always reproduce. It took me 5-10 page refreshes to reproduce it on the provided instance (the screenshot above). Could you please try to refresh the page and repeat the steps as many times as you can?

[ju2kr]

@sshymko I have exactly the same problem, it occurs at irregular intervals. So far I haven't been able to see a fixed pattern to reproduce the problem.

[sshymko]

The issue may be caused by race condition of JavaScript callbacks toggling "Please wait..." spinner.
Occurrence of the issue depends on the timing of AJAX calls and alignment of stars :)

[krishprakash]

@sshymko @ju2kr I have tried several times but couldn't reproduce the issue.
It may be browser specific issue.
Can you please share the browser detail in which you produce this issue.
Thanks

[sshymko]

@krishprakash it's not enough to try 2-3 times. It literally takes 10 or sometimes more test case repetitions with the page refresh (Ctrl+R) in between. See the exact browser version in the preconditions.

[magento-engcom-team]

:white_check_mark: Confirmed by @krishprakash
Thank you for verifying the issue. Based on the provided information internal tickets MC-18861 were created

Issue Available: @krishprakash, _You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself._

[konarshankar07]

Hello @sshymko ,
I think this issue might be fixed in https://github.com/magento/magento2/pull/23621. Can you please test with the mention pull request

Thanks

[sshymko]

@konarshankar07
I can confirm #23621 fixes this issue. The bug is no longer reproducible with the patch. Thanks!

[konarshankar07]

Hello @sshymko
Please close this issue if you are not getting this issue any more
Thanks

[sshymko]

@konarshankar07
I can no longer reproduce the issue manually, but the corresponding automated MFTF tests still intermittently fail although less frequently than before. I don't think the issue is fully resolved.

[konarshankar07]

@sshymko
Can you please provide me which MFTF testing you are getting the error?
Thanks

[sshymko]

@konarshankar07
Failing MFTF tests are listed in my comment above https://github.com/magento/magento2/issues/23966#issuecomment-517079435

[m2-assistant[bot]]

Hi @p-bystritsky. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

• [ ] 1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• [ ] 2. Verify that the issue is reproducible on 2.3-develop branch

  Details

  - Add the comment @magento give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and _stop verification process here_!

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[engcom-Foxtrot]

@sshymko can you please provide detailed steps to reproduce test failures?

[sshymko]

@engcom-Foxtrot

Preconditions:

• Local development environment (NOT pipeline of Magento Inc.)
• Selenium Server Standalone 3.141.5
• ChromeDriver 74.0.3729.6
• Google Chrome 74.0.3729.169
• Magento 2.3.x OS installed from scratch
  
  
  
  • Production mode
  
  
  • DI compiled & static generated
  
  
  • Static files deployed
  
  
  • Full Page Cache (FPC) disabled (or enabled w/ patch #3937)
  
  
  • Fix #23621 applied
  
  
  • MFTF Requirements fulfilled
    
    bash php bin/magento config:set cms/wysiwyg/enabled disabled php bin/magento config:set admin/security/admin_account_sharing 0 php bin/magento config:set admin/security/use_form_key 0
  
  

Steps to reproduce:

1. Reindex everything & flush cache:
   bash php bin/magento indexer:reindex php bin/magento cache:flush
2. Start the Selenium server:
   bash java -jar selenium-server-standalone-3.141.5.jar
3. Generate entire MFTF test suite:
   bash vendor/bin/mftf generate:tests
4. Run the test suite (NOT in parallel):
   bash vendor/bin/codecept run functional -c dev/tests/acceptance/codeception.yml
5. Wait ~7h for the tests to finish
6. Repeat the steps as necessary

Actual result:

• Number of tests fail, among which random failures related to the WYSIWYG instability:
  Tests: 473, Assertions: 4323, Errors: 7, Failures: 31, Skipped: 26.
• Re-installing the app and rerunning the tests results in slightly different +/-5 failures

[magento-engcom-team]

Hi @sshymko. Thank you for your report.
The issue has been fixed in magento/magento2#24333 by @p-bystritsky in 2.3-develop branch
Related commit(s):

• 3acfc94d0d6d0dfa544c2317d26daab5978e9193
• 48b48dd46f09762fab3dff6f81d12969070a8f00

The fix will be available with the upcoming 2.3.4 release.

[VladimirZaets]

Hi @sshymko. Thank you for your report.
The issue has been fixed in magento/magento2#25556 by @engcom-Golf in 2.3-develop branch
Related commit(s):

• f22905662aeda6a0f2c073d650326dd6c2a6fd93
• a07627c9b0c8dcb600cc1109a65c5a08ab375a71
• 8e39f49b48692f2e820066815244e8532c247fde
• 3be5ac8e2e83415b8cafc340486b298038ed0421
• 76a866ec70987dfb0e1c778db472a06c6d738781
• 26dca1007e2458e29419ae5ecf7b77e0c1560658

The fix will be available with the upcoming 2.3.5 release.