Magento2: Product Rating: Rating isn't Available in Admin Panel

Created on 13 Jan 2017  路  4Comments  路  Source: magento/magento2


Preconditions


  1. 2.1.3 CE
  2. PHP 7, MYSQL 5.6
  3. Tested on Apache and Litespeed
  4. Tested on clean standard install with demo data and can reproduce.

Steps to reproduce

  1. Go to Marketing, Reviews, New Review, Choose a product
  2. Complete Review
  3. Detailed star ratings are not available in the admin page, even though the rating attributes are active.
  4. Tested on simple and configurable product

Expected result

  1. Detailed star rating should be available to select in admin.
  2. It is available in the front end for customers.

Actual result

  1. Detailed star ratings are not available in the admin page, even though the rating attributes are active.
  2. Detailed star ratings are selectable if the review was generated from the product pages and not the admin page.

screen shot 2017-01-13 at 12 43 55 pm

screen shot 2017-01-13 at 12 44 23 pm

screen shot 2017-01-13 at 12 44 46 pm

Work around by completing the review from the front end as a customer and approve from the backend.

Format is valid needs update

Most helpful comment

@rkhoury82 thank you for your report.
Please select Store View(s) for your review - rating stars should appear after it.

All 4 comments

Have you tried changing the ratings' "visibility" property? Although as far as I remember, having them active wasn't enough for ratings to appear even on front end.

@rkhoury82 thank you for your report.
Please select Store View(s) for your review - rating stars should appear after it.

@veloraven you are correct - user error - ill close the issue.

and for summary rating? how can i do to change in available?

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