Magento2: Error when changing email logo

[qmarlats]

In store config, "Design" tab, under "Emails", when I try to upload a logo, I have the error "Cannot gather stats! Warning!stat(): stat failed for /tmp/home/myproject/tmp/php9F5XEL". Other logos (favicon and header logo) works.

[csa12]

Same error here using MAMP PRO 3.4 on OS X 10.11.1; "Cannot gather stats! Warning!stat(): stat failed for /private/var/tmp/Applications/MAMP/tmp/php/phpVZ2ZJ8". It seems it's combining 2 separate paths "/private/var/tmp" and "/Applications/MAMP/tmp/php"...

[shivkumarsingh7]

Is this solve in magneto2 stable version?

[qmarlats]

No, the bug is in stable version.

[code-K]

i also can reproduce this. any solutions yet?

[sshrewz]

Thank you for reporting! We have created MAGETWO-50607 to track this issue internally.

[jaimestuardo]

Is there a workaround meanwhile?

I can modify the header template changing this code:

` {{if logo_width}}
width="{{var logo_width}}"
{{else}}
width="180"
{{/if}}

                            {{if logo_height}}
                                height="{{var logo_height}}"
                            {{else}}
                                height="52"
                            {{/if}}

                            src="{{var logo_url}}"
                            alt="{{var logo_alt}}"
                            border="0"
                        />

`

This part, src="{{var logo_url}}", is replaced by the logo URL. How can I call a Magento function API or something in order to retrieve the image from pub folder?

In a block, I can use $this->getViewFileUrl('images/logo.png'), that way, image is copied into pub folder then the getViewFileUrl method returns the full public path. Is there something similar for e-mail template?

[cspruiell]

Can you confirm where in the admin panel you are seeing the error? In our current develop branch I am able to edit any configuration under Content -> Configuration and successfully update any of the available logos.

[tinobruno]

@cspruiell

to reproduce i click browse (sfoglia) in the logo file input , then i select a png file from my filesystem and after it finish uploading, i click on the SAVE CONFIG BUTTON and i get the "Cannot gather stats!... " message.

[tinobruno]

@cspruiell ... i solved creating a sym link inside the /tmp folder... the bug is related to a /tmp prefix that is erroneously put in the upload method.

[jaimestuardo]

Can you give more details about that symlink? Thanks

[tinobruno]

@jaimestuardo

the cannot gather stats error means that the path is not accessible or doesn't exist, this is due to a bug in the magento core that adds /tmp to the upload path...

let's assume that you have this error:
"Cannot gather stats! Warning!stat(): stat failed for /tmp{{/path/to/php/tmp/folder}}"
you have to create a symbolic link into the /tmp folder and name /path , with target /path/to/php/tmp/folder ... in order to make the path accessible.
check also for writing permission for the magento daemon user.

[jaimestuardo]

Thanks.. you have given me the clue. This was the error in my case: Cannot gather stats! Warning!stat(): stat failed for /tmp/home/depasa/tmpsite/phpE9dnbP.

I saw that /home/depasa/tmpsite is the right path, so I have created a symlink in /tmp with name "home" but pointing just to "/home". That way, the problem was solved.

[cspruiell]

We are unable to reproduce this in v2.0.4 or in the current develop branch. Please use the provided workaround above if you continue to have this problem.

[Druzzdil]

Cannot gather stats! Warning!stat(): stat failed for /tmp/opt/lampp/temp/phpadCXWZ
LAMPP with php 5.6.15
Magento 2.0.4

[jamespauljacob3]

Attempted to save email logo

Cannot gather stats! Warning!stat(): stat failed for C:/Users/xxxx/AppData/Local/Temp/C:/xampp/tmp/php6F2.tmp

Magento 2.0.5 in developer mode
PHP 5.6.21

[magexo]

Magento EE 2.0.6. Same problem.

[andrew010]

same problem ver 2.0.7
my quickest work around: edit php.ini and comment out upload_tmp_dir

[senthilengg]

some how if you don't have the image but the database contains the image mapping for the product then it will end up it this error. @magento-team you can replicate the issue by.

Magento Version 2.1.0

i) install sample data 
ii) cd pub/media/catalog/product 
iii) rm-rf *

[KalaiarasanSeetharaman]

While uploading email logo it say root folder location should be writable . kindly please say what are files to writeable while uploading logo

[alextricity]

I can also confirm that this is STILL an issue with M2.3-Develop and believe it is because symlinking was disabled by a developer on my Windows site. Can anyone confirm? This error is showing for JS and CSS files also.