Ledger-live-desktop: Ubuntu 20.04 LTS not connecting to Ledger Wallet

[MikeD10375]

Ledger Live Version and Operating System

• tested on Ledger Live ledger-live-desktop-2.3.2-linux-x86_64.AppImage
• Platform and version: ASUS TUF GAMING FX505DU / Ubuntu 20.04 LTS

Ran AppImage successfully. Program seems to detect connected ledger but can't connect.

Gives an error message which I'll provide in pictures. Will also provide you with savelog.

Clean install of Ubuntu 20.04 (which is great) along with running before-mentioned appimage should reproduce problem. Hope I have given you enough detailed info to solve problem quickly and provide expedited software update.

savelog.txt

[joe-bowman]

Same issue for me on a TUF GAMING 506-IU running Ubuntu 20.04

The device shows in dmesg and lsusb, but is not seen by ledger live, other ledger libraries (e.g. the go sdk) or by the browser (u2f/fido - both brave and firefox)

[TheMattRay]

What a relief. Thought it was just me.

Ran dmesg and get the following:

[ 256.050799] usb 1-1.4: new full-speed USB device number 3 using xhci_hcd
[ 256.164193] usb 1-1.4: New USB device found, idVendor=2c97, idProduct=1011, bcdDevice= 2.01
[ 256.164208] usb 1-1.4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 256.164219] usb 1-1.4: Product: Nano S
[ 256.164229] usb 1-1.4: Manufacturer: Ledger
[ 256.164238] usb 1-1.4: SerialNumber: 0001
[ 256.244539] usbcore: registered new interface driver usbhid
[ 256.244546] usbhid: USB HID core driver
[ 256.279207] hid-generic 0003:2C97:1011.0001: hiddev0,hidraw0: USB HID v1.11 Device [Ledger Nano S] on usb-0000:01:00.0-1.4/input0

My udev rules fileat /etc/udev/rules.d/20-hw1.rules looks like:

HW.1 / Nano

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2581", ATTRS{idProduct}=="1b7c|2b7c|3b7c|4b7c", TAG+="uaccess", TAG+="udev-acl", owner="ubuntu"

Blue

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="0000|0000|0001|0002|0003|0004|0005|0006|0007|0008|0009|000a|000b|000c|000d|000e|000f|0010|00
11|0012|0013|0014|0015|0016|0017|0018|0019|001a|001b|001c|001d|001e|001f", TAG+="uaccess", TAG+="udev-acl", owner="ubuntu"

Nano S

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="0001|1000|1001|1002|1003|1004|1005|1006|1007|1008|1009|100a|100b|100c|100d|100e|100f|1010|10
11|1012|1013|1014|1015|1016|1017|1018|1019|101a|101b|101c|101d|101e|101f", TAG+="uaccess", TAG+="udev-acl", owner="ubuntu"

Aramis

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="0002|2000|2001|2002|2003|2004|2005|2006|2007|2008|2009|200a|200b|200c|200d|200e|200f|2010|20
11|2012|2013|2014|2015|2016|2017|2018|2019|201a|201b|201c|201d|201e|201f", TAG+="uaccess", TAG+="udev-acl", owner="ubuntu"

HW2

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="0003|3000|3001|3002|3003|3004|3005|3006|3007|3008|3009|300a|300b|300c|300d|300e|300f|3010|30
11|3012|3013|3014|3015|3016|3017|3018|3019|301a|301b|301c|301d|301e|301f", TAG+="uaccess", TAG+="udev-acl", owner="ubuntu"

Nano X

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="0004|4000|4001|4002|4003|4004|4005|4006|4007|4008|4009|400a|400b|400c|400d|400e|400f|4010|40
11|4012|4013|4014|4015|4016|4017|4018|4019|401a|401b|401c|401d|401e|401f", TAG+="uaccess", TAG+="udev-acl", owner="ubuntu"

New Lines

KERNEL=="hidraw*", SUBSYSTEM=="hidraw", MODE="0660", GROUP="plugdev", ATTRS{idVendor}=="2c97"
KERNEL=="hidraw", SUBSYSTEM=="hidraw", MODE="0660", GROUP="plugdev", ATTRS{idVendor}=="2581"

[ninjavz]

Try: https://support.ledger.com/hc/en-us/articles/360006395553-Download-and-install-Ledger-Live
and: https://support.ledger.com/hc/en-us/articles/360026371854-Invalid-channel

wget -q -O - https://raw.githubusercontent.com/LedgerHQ/udev-rules/master/add_udev_rules.sh | sudo bash

[JamesKBowler]

any update on this?

Thanks

[MikeD10375]

Unfortunately not. Still waiting on a fix.

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‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
On Tuesday, June 30, 2020 9:33 AM, James Bowler [e-mail] wrote:

any update on this?

Thanks

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[mgrodek]

hmm I have no problems with Ledger Live on Ubuntu 20.04. Just run sudo ./ledger-live-desktop-2.6.0-linux-x86_64.AppImage --no-sandbox and it connects properly..

My laptop is: Asus Zenbook UX303UB

[ninjavz]

Latest version 2.7.0 seems to work fine (Ubuntu 20.04)

[joe-bowman]

Setting the udev rules fixed this issue in my case.

[MikeD10375]

I'll have to install Ubuntu again to try it, but I'll let you know...Thanks for the info.

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‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
On Thursday, July 2, 2020 9:38 PM, Miguel [e-mail] wrote:

Latest version 2.7.0 seems to work fine (Ubuntu 20.04)

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[cthepot-ledger]

Assuming it is fixed as we have not heard from you @MikeD10375

[MikeD10375]

Still having the same problem as of release: ledger-live-desktop-2.11.1-linux-x86_64.AppImage

I've just been using the ledger live app. on my android phone since my programming skills aren't up to par and I have no idea how to fix this on the latest Ubuntu LTS...

savelog:

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SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:58.886Z"},{"resourceUsage":{"images":{"count":2,"size":152030,"liveSize":123904},"scripts":{"count":1,"size":55157507,"liveSize":36723502},"cssStyleSheets":{"count":0,"size":0,"liveSize":0},"xslStyleSheets":{"count":0,"size":0,"liveSize":0},"fonts":{"count":6,"size":497400,"liveSize":0},"other":{"count":0,"size":0,"liveSize":0}},"release":"2.11.1","git_commit":"b5d98ed3","environment":"production","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) LedgerLive/2.11.1 Chrome/83.0.4103.122 Electron/9.2.0 Safari/537.36","userAnonymousId":"3cc13078-4837-476b-9cc4-470c67864e6f","env":{"API_ALGORAND_BLOCKCHAIN_EXPLORER_API_ENDPOINT":"https://algorand.coin.ledger.com","API_ALGORAND_BLOCKCHAIN_EXPLORER_API_KEY":"","API_COSMOS_BLOCKCHAIN_EXPLORER_API_ENDPOINT":"https://cosmos.coin.ledger.com/","API_TEZOS_BAKER":"https://tezos-bakers.api.live.ledger.com","API_TEZOS_BLOCKCHAIN_EXPLORER_API_ENDPOINT":"https://xtz-explorer.api.live.ledger.com/explorer","API_TEZOS_NODE":"https://xtz-node.api.live.ledger.com","API_STELLAR_MEMO":"https://api.stellar.expert/","API_TRONGRID_PROXY":"https://tron.coin.ledger.com","BASE_SOCKET_URL":"wss://scriptrunner.api.live.ledger.com/update","BRIDGE_FORCE_IMPLEMENTATION":"","COINAPPS":"","COSMOS_GAS_AMPLIFIER":4,"COSMOS_GAS_PRICE":0.025,"DEBUG_UTXO_DISPLAY":4,"DEBUG_HTTP_RESPONSE":false,"DEVICE_CANCEL_APDU_FLUSH_MECHANISM":true,"DEVICE_PROXY_URL":"","DISABLE_TRANSACTION_BROADCAST":false,"DISABLE_SYNC_TOKEN":true,"EXPERIMENTAL_BLE":false,"EXPERIMENTAL_CURRENCIES":"","EXPERIMENTAL_DEVICE_FLOW":false,"EXPERIMENTAL_EXPLORERS":false,"EXPERIMENTAL_FALLBACK_APDU_LISTAPPS":false,"EXPERIMENTAL_LANGUAGES":false,"EXPERIMENTAL_LIBCORE":false,"EXPERIMENTAL_MANAGER":false,"EXPERIMENTAL_PORTFOLIO_RANGE":false,"EXPERIMENTAL_ROI_CALCULATION":false,"EXPERIMENTAL_SEND_MAX":false,"EXPERIMENTAL_USB":false,"EXPLORER":"https://explorers.api.live.ledger.com","DISABLE_APP_VERSION_REQUIREMENTS":false,"FORCE_PROVIDER":1,"GET_CALLS_RETRY":2,"GET_CALLS_TIMEOUT":60000,"HIDE_EMPTY_TOKEN_ACCOUNTS":false,"KEYCHAIN_OBSERVABLE_RANGE":0,"LEDGER_COUNTERVALUES_API":"https://countervalues.api.live.ledger.com","LEDGER_REST_API_BASE":"https://explorers.api.live.ledger.com","LEGACY_KT_SUPPORT_TO_YOUR_OWN_RISK":false,"LIBCORE_BALANCE_HISTORY_NOGO":"ripple,ethereum,tezos,stellar","LIBCORE_PASSWORD":"","MANAGER_API_BASE":"https://manager.api.live.ledger.com/api","MANAGER_DEV_MODE":false,"MANAGER_INSTALL_DELAY":1000,"MAX_ACCOUNT_NAME_SIZE":50,"MOCK":"","OPERATION_ADDRESSES_LIMIT":100,"OPERATION_OPTIMISTIC_RETENTION":1800000,"OPERATION_PAGE_SIZE_INITIAL":100,"SCAN_FOR_INVALID_PATHS":false,"SEED":"","SHOW_LEGACY_NEW_ACCOUNT":false,"SKIP_ONBOARDING":false,"SWAP_API_BASE":"https://swap.aws.prd.ldg-tech.com","SYNC_ALL_INTERVAL":120000,"SYNC_BOOT_DELAY":2000,"SYNC_PENDING_INTERVAL":10000,"SYNC_OUTDATED_CONSIDERED_DELAY":120000,"SYNC_MAX_CONCURRENT":4,"USER_ID":"841e7dee-8806-41ef-9483-2a9383ad1aee","WITH_DEVICE_POLLING_DELAY":500},"level":"info","message":"exportLogsMeta","pname":"renderer","timestamp":"2020-09-23T17:45:58.389Z"},{"type":"db","level":"debug","message":"📁 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Error: cannot open device with path /dev/hidraw1","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:37.943Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:37.943Z"},{"type":"promise-retry","message":" failed. 4 retry remain. 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Error: cannot open device with path /dev/hidraw1","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:25.430Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:25.429Z"},{"type":"promise-retry","message":" failed. 2 retry remain. Error: cannot open device with path /dev/hidraw1","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:24.752Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:24.751Z"},{"type":"promise-retry","message":" failed. 3 retry remain. Error: cannot open device with path /dev/hidraw1","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:24.299Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:24.298Z"},{"type":"promise-retry","message":" failed. 4 retry remain. Error: cannot open device with path /dev/hidraw1","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:23.997Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:23.995Z"},{"type":"cmd.START","data":{},"level":"info","message":"CMD connectManager.send()","pname":"internal","timestamp":"2020-09-23T17:45:23.992Z"},{"type":"cmd.START","data":{},"level":"info","message":"CMD connectManager.send()","pname":"renderer","timestamp":"2020-09-23T17:45:23.991Z"},{"type":"actions-manager-event","message":"deviceChange","data":{"type":"deviceChange","device":{"modelId":"nanoS","type":"hid"}},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:23.989Z"},{"type":"action","level":"info","message":"⚛️ ADD_DEVICE","pname":"renderer","timestamp":"2020-09-23T17:45:22.968Z"},{"type":"cmd.NEXT","data":{"type":"add","descriptor":"","deviceModel":{"id":"nanoS","productName":"Ledger Nano S","productIdMM":16,"legacyUsbProductId":1,"usbOnly":true,"memorySize":327680,"blockSize":4096},"device":{"name":"Nano_S"}},"level":"info","message":"● CMD listenDevices","pname":"renderer","timestamp":"2020-09-23T17:45:22.967Z"},{"type":"cmd.NEXT","data":{"type":"add","descriptor":"","deviceModel":{"id":"nanoS","productName":"Ledger Nano S","productIdMM":16,"legacyUsbProductId":1,"usbOnly":true,"memorySize":327680,"blockSize":4096},"device":{"name":"Nano_S"}},"level":"info","message":"● CMD listenDevices","pname":"internal","timestamp":"2020-09-23T17:45:22.913Z"},{"type":"usb-detection","message":"add: productId=4113 locationId=0 deviceAddress=0","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:21.911Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:18.882Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:18.881Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:08.881Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:08.881Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:58.880Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:58.880Z"},{"type":"actions-manager-event","message":"deviceChange","data":{"type":"deviceChange","device":null},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:51.341Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:48.879Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:48.879Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:38.878Z"},{"type":"bridge","message":"action 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[packetstracer]

+1 here

Ledger Nano S
ledger-live-desktop 2.2.3-nightly.20200414T2201
Ubuntu 20.04.1 LTS

[josehenriqueventura]

I had the same issue and I ran the command below as a root user and worked. Ubuntu 20.04

sudo ./ledger-live-desktop-2.16.0-linux-x86_64.AppImage --no-sandbox

[nabeelmoeen]

thanks, the udev script fixed this for me

EDIT: oops, spoke too soon. it allowed me to setup the device but now when I go to manager I get the error

[gre]

Please make sure to use latest udev rules because I think a firmware release (last summer) have changed some product id:
See https://support.ledger.com/hc/en-us/articles/115005165269-Fix-connection-issues

https://raw.githubusercontent.com/LedgerHQ/udev-rules/master/add_udev_rules.sh

[josehenriqueventura]

Please make sure to use latest udev rules because I think a firmware release (last summer) have changed some product id:
See https://support.ledger.com/hc/en-us/articles/115005165269-Fix-connection-issues

https://raw.githubusercontent.com/LedgerHQ/udev-rules/master/add_udev_rules.sh

(1. Add the udev rules) Worked for me with ledger-live-desktop-2.16.0-linux-x86_64.AppImage version. Thanks!

[gre]

I'm glad to here this 👍