Ledger-live-desktop: Windows: Internal process error (3765269347)
(@gre edit) we are aware of this important bug and having hard time to reproduce it. The bug is that, on Windows, it crashes at boot with this "Internal process error". This happens to less than 5% of our users.
current workaround we have is to invite you to "Run as Admin" https://support.ledgerwallet.com/hc/en-us/articles/360006702834-Troubleshooting-on-Windows
we are really looking forward to understand what is wrong. If you want to investigate on your side please don't hesitate to add comments in this issue.
Error was thrown:
Error
at o (file:///E:/Ledger%20Live/resources/app.asar/renderer.js:1:25413)
at a (file:///E:/Ledger%20Live/resources/app.asar/renderer.js:1:25600)
at EventEmitter.l (file:///E:/Ledger%20Live/resources/app.asar/renderer.js:1:27016)
at emitTwo (events.js:130:20)
at EventEmitter.emit (events.js:213:7)
Error happens directly after clicking "Get started". Windows 7 Home Premium SP1 64bit, intel i7.
bug
Re-Diculous
All 32 comments
@Re-Diculous thanks for the report!
would you mind trying to reproduce it and JUST after hitting Ctrl+E , save the file, open the log file and locate the part where the error happen and paste here? (make sure there is no personal info in the logs you send here)
thanks
gre
on 9 Jul 2018
same here
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"β CMD libcoreGetVersion error","pname":"renderer","timestamp":"2018-07-09T10:54:37.201Z"}
{"message":"Internal process error (3765269347)","name":"InternalError","level":"error","pname":"renderer","timestamp":"2018-07-09T10:54:37.201Z"}
michi6383
on 9 Jul 2018
is there any special error logs a bit before, that mention "pname": "internal" ?
gre
on 9 Jul 2018
logs
{"type":"db","level":"info","message":"π read user","pname":"main","timestamp":"2018-07-09T10:53:11.573Z"}
{"type":"db","level":"info","message":"π write user","pname":"main","timestamp":"2018-07-09T10:53:11.602Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:53:15.801Z"}
{"type":"db","level":"info","message":"π read migrations","pname":"renderer","timestamp":"2018-07-09T10:53:15.366Z"}
{"type":"db","level":"info","message":"π write migrations","pname":"renderer","timestamp":"2018-07-09T10:53:15.395Z"}
{"type":"db","level":"info","message":"π read settings","pname":"renderer","timestamp":"2018-07-09T10:53:15.539Z"}
{"type":"action","action":{"type":"FETCH_SETTINGS","payload":{}},"level":"info","message":"βοΈ FETCH_SETTINGS","pname":"renderer","timestamp":"2018-07-09T10:53:15.540Z"}
{"type":"db","level":"info","message":"π write settings","pname":"renderer","timestamp":"2018-07-09T10:53:15.574Z"}
{"type":"db","level":"info","message":"π read countervalues","pname":"renderer","timestamp":"2018-07-09T10:53:15.629Z"}
{"type":"db","level":"info","message":"π read user","pname":"renderer","timestamp":"2018-07-09T10:53:15.670Z"}
{"type":"db","level":"info","message":"π read accounts","pname":"renderer","timestamp":"2018-07-09T10:53:15.785Z"}
{"type":"action","action":{"type":"SET_ACCOUNTS","payload":[]},"level":"info","message":"βοΈ SET_ACCOUNTS","pname":"renderer","timestamp":"2018-07-09T10:53:15.786Z"}
{"type":"action","action":{"type":"@@router/LOCATION_CHANGE","payload":{"pathname":"/","search":"","hash":""}},"level":"info","message":"βοΈ @@router/LOCATION_CHANGE","pname":"renderer","timestamp":"2018-07-09T10:53:15.795Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:15.802Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:15.802Z"}
{"type":"anaytics-track","properties":{},"level":"info","message":"β³ track App Starts","pname":"renderer","timestamp":"2018-07-09T10:53:15.853Z"}
{"type":"anaytics-page","properties":{},"level":"info","message":"β³ page Onboarding Start","pname":"renderer","timestamp":"2018-07-09T10:53:15.866Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:53:17.636Z"}
{"level":"warn","message":"Internal process ended with code 3765269347","pname":"main","timestamp":"2018-07-09T10:53:17.776Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"β CMD listenDevices error","pname":"renderer","timestamp":"2018-07-09T10:53:17.777Z"}
{"message":"listenDevices error","name":"InternalError","level":"warn","pname":"renderer","timestamp":"2018-07-09T10:53:17.780Z"}
{"type":"action","action":{"type":"RESET_DEVICES"},"level":"info","message":"βοΈ RESET_DEVICES","pname":"renderer","timestamp":"2018-07-09T10:53:17.780Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:17.780Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"β CMD libcoreGetVersion error","pname":"renderer","timestamp":"2018-07-09T10:53:17.781Z"}
{"message":"Internal process error (3765269347)","name":"InternalError","level":"error","pname":"renderer","timestamp":"2018-07-09T10:53:17.781Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:53:17.780Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:53:19.634Z"}
{"level":"info","message":"info","pname":"internal","timestamp":"2018-07-09T10:53:19.655Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:20.928Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:22.824Z"}
{"level":"info","message":"killing internal process...","pname":"main","timestamp":"2018-07-09T10:53:34.358Z"}
{"type":"db","level":"info","message":"π read migrations","pname":"renderer","timestamp":"2018-07-09T10:53:34.074Z"}
{"type":"db","level":"info","message":"π read settings","pname":"renderer","timestamp":"2018-07-09T10:53:34.136Z"}
{"type":"action","action":{"type":"FETCH_SETTINGS","payload":{"hasCompletedOnboarding":false,"counterValue":"USD","counterValueExchange":null,"language":null,"region":null,"orderAccounts":"balance|asc","password":{"isEnabled":false,"value":""},"selectedTimeRange":"month","marketIndicator":"western","currenciesSettings":{},"developerMode":false,"loaded":true,"shareAnalytics":false,"sentryLogs":true,"lastUsedVersion":"1.0.0"}},"level":"info","message":"βοΈ FETCH_SETTINGS","pname":"renderer","timestamp":"2018-07-09T10:53:34.136Z"}
{"type":"db","level":"info","message":"π write settings","pname":"renderer","timestamp":"2018-07-09T10:53:34.161Z"}
{"type":"db","level":"info","message":"π read countervalues","pname":"renderer","timestamp":"2018-07-09T10:53:34.224Z"}
{"type":"db","level":"info","message":"π read user","pname":"renderer","timestamp":"2018-07-09T10:53:34.264Z"}
{"type":"db","level":"info","message":"π read accounts","pname":"renderer","timestamp":"2018-07-09T10:53:34.342Z"}
{"type":"action","action":{"type":"SET_ACCOUNTS","payload":[]},"level":"info","message":"βοΈ SET_ACCOUNTS","pname":"renderer","timestamp":"2018-07-09T10:53:34.342Z"}
{"type":"action","action":{"type":"@@router/LOCATION_CHANGE","payload":{"pathname":"/","search":"","hash":""}},"level":"info","message":"βοΈ @@router/LOCATION_CHANGE","pname":"renderer","timestamp":"2018-07-09T10:53:34.351Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:34.355Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:53:34.359Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:34.357Z"}
{"type":"anaytics-track","properties":{},"level":"info","message":"β³ track App Starts","pname":"renderer","timestamp":"2018-07-09T10:53:34.413Z"}
{"type":"anaytics-page","properties":{},"level":"info","message":"β³ page Onboarding Start","pname":"renderer","timestamp":"2018-07-09T10:53:34.425Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:53:36.168Z"}
{"level":"warn","message":"Internal process ended with code 3765269347","pname":"main","timestamp":"2018-07-09T10:53:36.254Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"β CMD listenDevices error","pname":"renderer","timestamp":"2018-07-09T10:53:36.252Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:53:36.258Z"}
{"message":"listenDevices error","name":"InternalError","level":"warn","pname":"renderer","timestamp":"2018-07-09T10:53:36.255Z"}
{"type":"action","action":{"type":"RESET_DEVICES"},"level":"info","message":"βοΈ RESET_DEVICES","pname":"renderer","timestamp":"2018-07-09T10:53:36.255Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:36.255Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"β CMD libcoreGetVersion error","pname":"renderer","timestamp":"2018-07-09T10:53:36.256Z"}
{"message":"Internal process error (3765269347)","name":"InternalError","level":"error","pname":"renderer","timestamp":"2018-07-09T10:53:36.256Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:53:38.042Z"}
{"level":"info","message":"info","pname":"internal","timestamp":"2018-07-09T10:53:38.062Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:39.362Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:39.362Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:40.694Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:40.694Z"}
{"type":"anaytics-page","properties":{},"level":"info","message":"β³ page Modal HardReset","pname":"renderer","timestamp":"2018-07-09T10:53:43.013Z"}
{"type":"db","level":"info","message":"π clear settings","pname":"renderer","timestamp":"2018-07-09T10:53:45.760Z"}
{"type":"db","level":"info","message":"π clear accounts","pname":"renderer","timestamp":"2018-07-09T10:53:45.836Z"}
{"type":"db","level":"info","message":"π clear countervalues","pname":"renderer","timestamp":"2018-07-09T10:53:45.898Z"}
{"level":"info","message":"killing internal process...","pname":"main","timestamp":"2018-07-09T10:53:49.655Z"}
{"type":"db","level":"info","message":"π read migrations","pname":"renderer","timestamp":"2018-07-09T10:53:49.285Z"}
{"type":"db","level":"info","message":"π read settings","pname":"renderer","timestamp":"2018-07-09T10:53:49.383Z"}
{"type":"action","action":{"type":"FETCH_SETTINGS","payload":{}},"level":"info","message":"βοΈ FETCH_SETTINGS","pname":"renderer","timestamp":"2018-07-09T10:53:49.383Z"}
{"type":"db","level":"info","message":"π write settings","pname":"renderer","timestamp":"2018-07-09T10:53:49.407Z"}
{"type":"db","level":"info","message":"π read countervalues","pname":"renderer","timestamp":"2018-07-09T10:53:49.484Z"}
{"type":"db","level":"info","message":"π read user","pname":"renderer","timestamp":"2018-07-09T10:53:49.528Z"}
{"type":"db","level":"info","message":"π read accounts","pname":"renderer","timestamp":"2018-07-09T10:53:49.634Z"}
{"type":"action","action":{"type":"SET_ACCOUNTS","payload":[]},"level":"info","message":"βοΈ SET_ACCOUNTS","pname":"renderer","timestamp":"2018-07-09T10:53:49.634Z"}
{"type":"action","action":{"type":"@@router/LOCATION_CHANGE","payload":{"pathname":"/","search":"","hash":""}},"level":"info","message":"βοΈ @@router/LOCATION_CHANGE","pname":"renderer","timestamp":"2018-07-09T10:53:49.643Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:49.650Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:49.651Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:53:49.655Z"}
{"type":"anaytics-track","properties":{},"level":"info","message":"β³ track App Starts","pname":"renderer","timestamp":"2018-07-09T10:53:49.700Z"}
{"type":"anaytics-page","properties":{},"level":"info","message":"β³ page Onboarding Start","pname":"renderer","timestamp":"2018-07-09T10:53:49.716Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:53:51.532Z"}
{"level":"warn","message":"Internal process ended with code 3765269347","pname":"main","timestamp":"2018-07-09T10:53:51.623Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"β CMD listenDevices error","pname":"renderer","timestamp":"2018-07-09T10:53:51.618Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:53:51.627Z"}
{"message":"listenDevices error","name":"InternalError","level":"warn","pname":"renderer","timestamp":"2018-07-09T10:53:51.621Z"}
{"type":"action","action":{"type":"RESET_DEVICES"},"level":"info","message":"βοΈ RESET_DEVICES","pname":"renderer","timestamp":"2018-07-09T10:53:51.621Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:53:51.622Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"β CMD libcoreGetVersion error","pname":"renderer","timestamp":"2018-07-09T10:53:51.622Z"}
{"message":"Internal process error (3765269347)","name":"InternalError","level":"error","pname":"renderer","timestamp":"2018-07-09T10:53:51.622Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:53:53.490Z"}
{"level":"info","message":"info","pname":"internal","timestamp":"2018-07-09T10:53:53.508Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:54.655Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:54.655Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:54.655Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:56.177Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:56.177Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:53:56.177Z"}
{"level":"info","message":"killing internal process...","pname":"main","timestamp":"2018-07-09T10:54:29.130Z"}
{"type":"db","level":"info","message":"π read migrations","pname":"renderer","timestamp":"2018-07-09T10:54:28.801Z"}
{"type":"db","level":"info","message":"π read settings","pname":"renderer","timestamp":"2018-07-09T10:54:28.879Z"}
{"type":"action","action":{"type":"FETCH_SETTINGS","payload":{"hasCompletedOnboarding":false,"counterValue":"USD","counterValueExchange":null,"language":null,"region":null,"orderAccounts":"balance|asc","password":{"isEnabled":false,"value":""},"selectedTimeRange":"month","marketIndicator":"western","currenciesSettings":{},"developerMode":false,"loaded":true,"shareAnalytics":false,"sentryLogs":true,"lastUsedVersion":"1.0.0"}},"level":"info","message":"βοΈ FETCH_SETTINGS","pname":"renderer","timestamp":"2018-07-09T10:54:28.879Z"}
{"type":"db","level":"info","message":"π write settings","pname":"renderer","timestamp":"2018-07-09T10:54:28.912Z"}
{"type":"db","level":"info","message":"π read countervalues","pname":"renderer","timestamp":"2018-07-09T10:54:28.988Z"}
{"type":"db","level":"info","message":"π read user","pname":"renderer","timestamp":"2018-07-09T10:54:29.031Z"}
{"type":"db","level":"info","message":"π read accounts","pname":"renderer","timestamp":"2018-07-09T10:54:29.115Z"}
{"type":"action","action":{"type":"SET_ACCOUNTS","payload":[]},"level":"info","message":"βοΈ SET_ACCOUNTS","pname":"renderer","timestamp":"2018-07-09T10:54:29.116Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:54:29.131Z"}
{"type":"action","action":{"type":"@@router/LOCATION_CHANGE","payload":{"pathname":"/","search":"","hash":""}},"level":"info","message":"βοΈ @@router/LOCATION_CHANGE","pname":"renderer","timestamp":"2018-07-09T10:54:29.125Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:54:29.130Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:54:29.132Z"}
{"type":"anaytics-track","properties":{},"level":"info","message":"β³ track App Starts","pname":"renderer","timestamp":"2018-07-09T10:54:29.187Z"}
{"type":"anaytics-page","properties":{},"level":"info","message":"β³ page Onboarding Start","pname":"renderer","timestamp":"2018-07-09T10:54:29.200Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:54:30.930Z"}
{"level":"warn","message":"Internal process ended with code 3765269347","pname":"main","timestamp":"2018-07-09T10:54:31.016Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"β CMD listenDevices error","pname":"renderer","timestamp":"2018-07-09T10:54:31.017Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:54:31.020Z"}
{"message":"listenDevices error","name":"InternalError","level":"warn","pname":"renderer","timestamp":"2018-07-09T10:54:31.020Z"}
{"type":"action","action":{"type":"RESET_DEVICES"},"level":"info","message":"βοΈ RESET_DEVICES","pname":"renderer","timestamp":"2018-07-09T10:54:31.020Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:54:31.020Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"β CMD libcoreGetVersion error","pname":"renderer","timestamp":"2018-07-09T10:54:31.021Z"}
{"message":"Internal process error (3765269347)","name":"InternalError","level":"error","pname":"renderer","timestamp":"2018-07-09T10:54:31.021Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:54:32.839Z"}
{"level":"info","message":"info","pname":"internal","timestamp":"2018-07-09T10:54:32.859Z"}
{"level":"info","message":"killing internal process...","pname":"main","timestamp":"2018-07-09T10:54:35.294Z"}
{"type":"db","level":"info","message":"π read migrations","pname":"renderer","timestamp":"2018-07-09T10:54:34.941Z"}
{"type":"db","level":"info","message":"π read settings","pname":"renderer","timestamp":"2018-07-09T10:54:35.037Z"}
{"type":"action","action":{"type":"FETCH_SETTINGS","payload":{"hasCompletedOnboarding":false,"counterValue":"USD","counterValueExchange":null,"language":null,"region":null,"orderAccounts":"balance|asc","password":{"isEnabled":false,"value":""},"selectedTimeRange":"month","marketIndicator":"western","currenciesSettings":{},"developerMode":false,"loaded":true,"shareAnalytics":false,"sentryLogs":true,"lastUsedVersion":"1.0.0"}},"level":"info","message":"βοΈ FETCH_SETTINGS","pname":"renderer","timestamp":"2018-07-09T10:54:35.038Z"}
{"type":"db","level":"info","message":"π write settings","pname":"renderer","timestamp":"2018-07-09T10:54:35.076Z"}
{"type":"db","level":"info","message":"π read countervalues","pname":"renderer","timestamp":"2018-07-09T10:54:35.152Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:54:35.294Z"}
{"type":"db","level":"info","message":"π read user","pname":"renderer","timestamp":"2018-07-09T10:54:35.192Z"}
{"type":"db","level":"info","message":"π read accounts","pname":"renderer","timestamp":"2018-07-09T10:54:35.277Z"}
{"type":"action","action":{"type":"SET_ACCOUNTS","payload":[]},"level":"info","message":"βοΈ SET_ACCOUNTS","pname":"renderer","timestamp":"2018-07-09T10:54:35.278Z"}
{"type":"action","action":{"type":"@@router/LOCATION_CHANGE","payload":{"pathname":"/","search":"","hash":""}},"level":"info","message":"βοΈ @@router/LOCATION_CHANGE","pname":"renderer","timestamp":"2018-07-09T10:54:35.287Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:54:35.292Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:54:35.293Z"}
{"type":"anaytics-track","properties":{},"level":"info","message":"β³ track App Starts","pname":"renderer","timestamp":"2018-07-09T10:54:35.354Z"}
{"type":"anaytics-page","properties":{},"level":"info","message":"β³ page Onboarding Start","pname":"renderer","timestamp":"2018-07-09T10:54:35.369Z"}
{"type":"action","action":{"type":"ONBOARDING_JUMP_STEP","payload":"init"},"level":"info","message":"βοΈ ONBOARDING_JUMP_STEP","pname":"renderer","timestamp":"2018-07-09T10:54:36.390Z"}
{"type":"anaytics-page","properties":{},"level":"info","message":"β³ page Onboarding Init","pname":"renderer","timestamp":"2018-07-09T10:54:36.409Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:54:37.110Z"}
{"level":"warn","message":"Internal process ended with code 3765269347","pname":"main","timestamp":"2018-07-09T10:54:37.197Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"β CMD listenDevices error","pname":"renderer","timestamp":"2018-07-09T10:54:37.198Z"}
{"level":"info","message":"booting internal process...","pname":"main","timestamp":"2018-07-09T10:54:37.202Z"}
{"message":"listenDevices error","name":"InternalError","level":"warn","pname":"renderer","timestamp":"2018-07-09T10:54:37.200Z"}
{"type":"action","action":{"type":"RESET_DEVICES"},"level":"info","message":"βοΈ RESET_DEVICES","pname":"renderer","timestamp":"2018-07-09T10:54:37.201Z"}
{"level":"info","message":"info","pname":"renderer","timestamp":"2018-07-09T10:54:37.201Z"}
{"type":"cmd.ERROR","data":{"message":"Internal process error (3765269347)","name":"InternalError"},"level":"warn","message":"β CMD libcoreGetVersion error","pname":"renderer","timestamp":"2018-07-09T10:54:37.201Z"}
{"message":"Internal process error (3765269347)","name":"InternalError","level":"error","pname":"renderer","timestamp":"2018-07-09T10:54:37.201Z"}
{"level":"info","message":"Internal process is up!","pname":"internal","timestamp":"2018-07-09T10:54:39.006Z"}
{"level":"info","message":"info","pname":"internal","timestamp":"2018-07-09T10:54:39.033Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:40.297Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:40.297Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:40.298Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"checking"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:40.298Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:41.818Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:41.818Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:41.818Z"}
{"type":"action","action":{"type":"UPDATE_SET_STATUS","payload":{"status":"unavailable"}},"level":"info","message":"βοΈ UPDATE_SET_STATUS","pname":"renderer","timestamp":"2018-07-09T10:54:41.818Z"}
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{"type":"anaytics-track","level":"info","message":"β³ track ExportLogs","pname":"renderer","timestamp":"2018-07-09T10:55:11.139Z"}
{"resourceUsage":{"images":{"count":3,"size":56362,"liveSize":15376},"scripts":{"count":1,"size":2881995,"liveSize":1918454},"cssStyleSheets":{"count":0,"size":0,"liveSize":0},"xslStyleSheets":{"count":0,"size":0,"liveSize":0},"fonts":{"count":11,"size":104456,"liveSize":0},"other":{"count":0,"size":0,"liveSize":0}},"release":"1.0.0","git_commit":"576b4b050600e1ec0ecde631b45e2f17a006e18b","environment":"production","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) LedgerLive/1.0.0 Chrome/59.0.3071.115 Electron/1.8.7 Safari/537.36","level":"info","message":"exportLogsMeta","pname":"renderer","timestamp":"2018-07-09T10:55:11.141Z"}
Ok. It looks like a raw crash for our C++ lib. cc @KhalilBellakrid ( any log file we would need, is there a special crash log file? i suspect it crash at load of the lib so maybe there won't even be any logs )
gre
on 9 Jul 2018
If I say, "run as admin" it works. maybe that helps as a "workaround".
Michael
michi6383
on 9 Jul 2018
Same for me here. Same process error as for Michael. Running as admin works!
Re-Diculous
on 9 Jul 2018
Can you please send us logs located in : C:\Users\<userName>\AppData\Roaming\Ledger Live\sqlite\log_file_v1_ledger_live_desktop-l ?
But since it crashes at libcoreGetVersion command I don't think we'll get significant logs.
KhalilBellakrid
on 9 Jul 2018
@KhalilBellakrid you are right. Same logs as "Ledger Live Export" nothing new.
michi6383
on 9 Jul 2018
Thanks for checking, we'll need first to reproduce from our side then investigate !
KhalilBellakrid
on 9 Jul 2018
As mentioned in the duplicate bug, I have pretty much the same error. But in my case it says Internal process error (null), and there is no traceback on the terminal. I'm on Linux, so this is not Windows only.
suvayu
on 10 Jul 2018
@suvayu so I guess it's a different bug? would you mind opening another issue? this one is specifically happening on windows
gre
on 10 Jul 2018
Same here.
InternalError: Internal process error (3765269347)
Error
at o (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:25413)
at a (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:25600)
at EventEmitter.l (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:27016)
at emitTwo (events.js:130:20)
at EventEmitter.emit (events.js:213:7)
GergoR6
on 10 Jul 2018
@gre sorry, about that. I opened a new issue: #1010
suvayu
on 10 Jul 2018
maybe caused by a special character in username (Γ© Γ ) ???
geg780
on 18 Jul 2018
❤3
👍1
@geg780 you are correct!!
gre
on 18 Jul 2018
👍1
I have no special character in username.
michi6383
on 18 Jul 2018
we can at least reproduce it on our side if we create such a username. maybe the fix we'll do will cover your case too @michi6383 π€
gre
on 18 Jul 2018
i will definitely give it a try @gre ;)
michi6383
on 18 Jul 2018
do you have any other users in your C:\Users ?
gre
on 18 Jul 2018
Administrator and a Public user called "Γffentlich" in German. Maybe thats the problem?
michi6383
on 18 Jul 2018
we reproduced with the name "MickaΓ«l" so it sounds related, yep
edit: I mean, everything which is part of the path
meriadec
on 18 Jul 2018
Running with administrator privileges continues to fail....
It's so inconvenient because I can't use it....
InternalError: Internal process error (3765269347)
Error
at o (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:25413)
at a (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:25600)
at EventEmitter.l (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/renderer.js:1:27016)
at emitTwo (events.js:130:20)
at EventEmitter.emit (events.js:213:7)
ledgerlive-export-2018.07.21-11.13.25-e22b31b14f1a604a954bf1ef66405cf07b354a88.txt
maplewaffle
on 21 Jul 2018
Error is still there with 1.0.4. -.-
michi6383
on 24 Jul 2018
:scream: apparently the fix is not enough on your case. We managed to reproduce the error and fix it with a username containing special chars, so it must be something else, again.
Just by curiosity, what's your Window username, and what's your session home path? C:\Users\... when displayed in the explorer URL?
meriadec
on 24 Jul 2018
@meriadec AD folder redirection \fs00\users$\mynamewithoutspecialcharacters\
michi6383
on 24 Jul 2018
@meriadec
My Window username is λ₯μ΄λ€μ§, and session home path is C:\Users\λ₯μ΄λ€μ§\AppData.......
maplewaffle
on 24 Jul 2018
meriadec
on 24 Jul 2018
@maplewaffle did you try with 1.0.4 release ?
Because I created a session with same username and it worked.
If it's not working even with 1.0.4 then you're facing another issue than the one we fixed here, in that case could you please send your most recent logs (with 1.0.4) ?
KhalilBellakrid
on 24 Jul 2018
Can you all try the 1.0.5? It should fix it. You might have to re-download and install the app again (not sure it does offer an update)
BTW we have no support of LDAP filesystem planned for now so you will have to install the app in a normal environment.
gre
on 25 Jul 2018
@gre yeah, or switch to trezor. ledger live a disappointing piece of software. change the revision to alpha 0.1
michi6383
on 25 Jul 2018
😄1
:joy: I loled.
meriadec
on 25 Jul 2018
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maybe caused by a special character in username (Γ© Γ ) ???