Kap: Unable to install plugins w/ 3.0.0 ?

Created on 20 Nov 2019  路  4Comments  路  Source: wulkano/Kap

macOS version:
ProductName: Mac OS X
ProductVersion: 10.14.6
BuildVersion: 18G103

Kap version:
3.0.0 (previously had beta, but removed it before installing 3.0.0)

Steps to reproduce

Try to install plugins via preferences

Current behaviour

"Something went wrong while installing xxxxx" on any plugin except once with the "transfer" plugin (which I don't need)

Monosnap 2019-11-20 11-58-52

Expected behaviour

Plugin gets installed

Workaround

None known.

Not sure if this is some passing issue with downloads or something. Is there a log I could check for further info?

Thanks!!

Help Wanted High Community Feedback Wanted Bug

Most helpful comment

Plugins install now :) Can't seem to get the Nextcloud plugin to work (fails providing a share link), but I'll dig in there. Thanks!

All 4 comments

EDIT: There seems to be something else going on here as well. I'll work on a fix. The below steps might still help, but the issue might still be there afterwards.

@Codelica I think it has something to do with the old configurations we had in 2.0. If you quit Kap, delete your ~/Library/Application\ Support/Kap, and try again.

I think it should work.

Before you do that, do you mind sharing the contents of your ~/Library/Application\ Support/Kap/config.json and ~/Library/Application\ Support/Kap/usage-history.json? We're trying to locate the issue, and this will help a lot

Thanks for the followup..

I don't think I ever had 2.x installed, just the last beta release.

As you suspected, deleting the Kap directory didn't seem to help.

This was my config.json:

{
    "kapturesDir": "/Users/james/Movies/Kaptures",
    "allowAnalytics": false,
    "showCursor": true,
    "highlightClicks": true,
    "hideDesktopIcons": false,
    "record60fps": false,
    "loopExports": true,
    "recordKeyboardShortcut": true,
    "doNotDisturb": false,
    "recordAudio": false,
    "audioInputDeviceId": "AppleUSBAudioEngine:Unknown Manufacturer:Unknown USB Audio Device:C2B59AA0:1",
    "cropper": {
        "x": 1280,
        "y": 720,
        "width": 512,
        "height": 384,
        "ratio": [
            4,
            3
        ],
        "displayId": 459094777
    },
    "actionBar": {
        "x": 1048,
        "y": 1152
    }
}

Didn't have a usage-history.json but did have an export-usage-history.json:

{
    "apng": {
        "lastUsed": 1,
        "plugins": {
            "default": 1
        }
    },
    "webm": {
        "lastUsed": 2,
        "plugins": {
            "default": 1
        }
    },
    "mp4": {
        "lastUsed": 1574276026071,
        "plugins": {
            "default": 1,
            "undefined": 1574276026071
        }
    },
    "gif": {
        "lastUsed": 1574275985670,
        "plugins": {
            "default": 1,
            "undefined": 1574275985670
        }
    }
}

Thanks!

@Codelica would you mind trying this build and see if the issue is resolved for you?

Plugins install now :) Can't seem to get the Nextcloud plugin to work (fails providing a share link), but I'll dig in there. Thanks!

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