Kap: App completely unuseable

[ericvida]

Platform:
macOS Sierra 10.12.3

Kap Version:
1.0.1

Steps to reproduce

Opening App. Nothing works. First attempted with a second display, but does not work with single display either.

Current behaviour

It seems that no buttons are clickable. Nothing happens when I click buttons on the app. I cannot even quit the app without using the activity monitor.

Expected behaviour

I expect to be able to use the app.

Workaround

I have found no workaround. I even uninstalled the app and installed the latest update a month apart. Still have the same issue.

[andreleon]

I have the exact same issue

[skllcrn]

This is really strange. A couple of questions, are you able to drag the app off the menubar and/or access preferences? If you are able to access preferences, does it allow you to change any settings?

Also wondering if you have or have had issues like this in other Electron apps? Anything about your system you think could be of interest?

[matheuss]

Please try Command + Option + I – the DevTools should pop up. Then, please go to the console and take a screenshot if there's any relevant info there 👌

[ericvida]

@skllcrn I can drag it off the menu bar, but can't access preferences. I have no similar problems with other electron apps. I use tons of them.

@matheuss Here's a screenshot of the console log.

[matheuss]

Thank you, @iamtirado! That's very useful – we'll release a patch this weekend.

Could you also try to go to a terminal and run cat ~/Library/Application\ Support/Kap/Settings? If such file doesn't exist, please try ls ~/Library/Application\ Support/Kap

[andreleon]

I get the same console.log

[matheuss]

Amazing, thank you too @andreleon. Definitely an easy fix and will definitely be out this weekend 🙌

[andreleon]

[torkiljohnsen]

How about that patch on this
issue? 😏

[timothyis]

We haven't had a lot of time recently @torkiljohnsen. Contributions welcome 🙂

[torkiljohnsen]

@CodeTheory I wouldn't know where to start 🙂 I just heard good things about Kap and wanted to try it out, but it is not working at all. The program window opens underneath the icon, but no buttons are clickable and the controls panel won't open at all.

[timothyis]

@torkiljohnsen I'll try and find some time on the weekend to resolve this for you. ❤️

[matheuss]

Just pushed a fix 🙏 Could you guys please try it? https://kap-artifacts.now.sh/master @torkiljohnsen @andreleon @iamtirado 🙌

[ericvida]

@matheuss Thanks for putting time into this. I am able to get a step further now. So it did work, but I'm encountering other similar issues on other parts of the app.

I have no idea where it's saving the videos or gifs if it's actually saving them. And when I go to preference I have no response when clicking [Choose]

When I choose Save to WebM, it stays stuck on "Processing..."

When choosing GIF or mp4, it seems to cancel the recording when I hit stop. It doesn't notify me of any further activity.

[torkiljohnsen]

Exactly the same issues as @iamtirado above.

Console shows this when I see the white flickering in the preferences:

Recording looks like it's working, but I have no way of setting the "Save to…" location, and I am unable to locate any new gif file on my computer after doing a 10 second test recording.

[sindresorhus]

@matheuss I noticed a potential problem. You only apply the default settings if getting audio sources succeed, but if it fails, it will fail silently and not apply those. Maybe that's the cause? https://github.com/wulkano/kap/blob/8a4530b8dfe8ab6d48fe6c332ebb809c5dfd413f/app/src/common/settings-manager.js#L49-L50

[matheuss]

Uhh @sindresorhus good catch 😄

  // TODO: if no input device is available (could happen in an iMac, for example), we need
  // to tell the user
  // TODO: rewrite this comment (it's 4AM and i'm fucking tired)

@torkiljohnsen @iamtirado are you guys on an iMac? 🤔

[ericvida]

Yup.  First iMac 5K

—
Eric Tirado
Brand Design | Web Development
[email protected]
678-577-8064

On May 14, 2017, 5:38 PM -0400, Matheus Fernandes [e-mail], wrote:

Uhh @sindresorhus good catch 😄

// TODO: if no input device is available (could happen in an iMac, for example), we need
// to tell the user
// TODO: rewrite this comment (it's 4AM and i'm fucking tired)

@torkiljohnsen @iamtirado are you guys on an iMac? 😄
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[torkiljohnsen]

No. Mid 2014 MacBook Pro, 15-inch, retina
macOS Sierra 10.12.3