Jetpack: Error when Following Link to Blog Followers in WP Admin Site Stats

[tmmbecker]

Steps to reproduce the issue

1. Go to Jetpack → Site Stats
2. Click on Blog link in the Subscriptions box.
   
   Note that the link is YOURSITEURL/wp-admin/admin.php?page=stats&blog_subscribers
3. See error message "We were unable to get your stats just now. Please reload this page to try again."

Repeat the process for the Comments link and get the same outcome.

What I expected

To see my blog subscribers and my comment subscribers.

What happened instead

I got that error.

We should replace those links with the corresponding to the follower stats in the WordPress.com dashboard.

Reported in 3674093-zen

[jeherve]

cc @leogermani Do you think this could be caused by #16727 and #16716? Those links used to work in the past, and I wonder if those changes may have broken this.

[jeherve]

Also in 3678913-zen

[jeherve]

Also in 3678175-zen

[adviceineeded]

Thanks for posting @tmmbecker I am also having this issue and not sure how to fix.

[StefMattana]

Possibly affecting also this user in the JP forum.

[kbrown9]

I've been able to reproduce this and confirmed that switching from the blog token to the user token resolves the problem. We might need to consider switching back to the user token for these requests until we're able to fix the wpcom side to handle blog tokens.

[leogermani]

Hi, sorry I missed the ping, thanks to Kim for bringing this to my attention.

I think it's better if we fix it on WPCOM side:

• Will not require a plugin update
• Will be consistent with the rest of the Stats feature

The blog token is used for all requests in the Stats feature, and we would have to add a conditional for these requests. I don't think we need that.

For some reason, these endpoints have an additional check that was breaking for requests authenticated with the blog token. I've worked on a fix but I need a second pair of eyes to look at it and see the safer way of fixing the issue. Here's the fix:

D56206-code

We will update this issue as soon as we manage to fix it.

[jeherve]

Also reported here:
https://wordpress.org/support/topic/follower-subscriptions-unable-to-be-loaded/

[tmmbecker]

3689865-zen

[brucea8c]

The user from 3678913-zen is asking for an update on this.

[leogermani]

The fix is ready to be deployed. I think it's safe to say this will be fixed on Monday.

[leogermani]

The fix is now deployed. The Subscribers lists should be working now!

r220672-wpcom

[tmmbecker]

I confirmed that this works for me now. Thank you @leogermani!