Jetpack: Welcome message post-purchase on Jetpack dashboard

Created on 22 Jun 2017  路  16Comments  路  Source: Automattic/jetpack

This is another part of giving our users a warm welcome. We should show a view that gives them a bit of a smile and encourages them that what they just purchased is pretty dang cool/valuable. This should be implemented in the same fashion as used in Jumpstart.

This is a really rough version of what it could look like. Obviously the copy could use a bit of a massage.

image

More about warm welcome: p6TEKc-1hL

Admin Page Warm Welcome [Type] Enhancement

All 16 comments

This will require a change in the current connection flow right? Currently the purchase flow leaves the user in Calypso's plan page.

@dereksmart I don't think it will require a change in the connection flow. It will remain visible the next time the user visits the dashboard, though I think we may customize a version of it for those who purchased immediately during connection flow.

@MichaelArestad can you mock up some for the other plans as well? Or are we only going to show this for Premium?

I will be iterating on this mockup and adding content for each plan first thing tomorrow.

But the basic layout/template should be pretty dang close to what is above.

For initial implementation, let's just have one for each plan level. Let's not worry about if they upgrade from one plan to another. If they do, we'll show the new plan level's welcome message.

@cristelrossignol can we commission an image (or three) for these? We are already using the image of the person at a computer with a rocket flying over earlier in the flow.

UPDATED - used all of @nicoleckohler's suggestions

TITLE: Your Personal Jetpack plan is powering up!
IMAGE: TBD
BODY COPY: Jetpack is backing up your site and checking for security threats. Your site is now safe and sound!
BUTTON: Neat!
TITLE: Your Premium Jetpack plan is powering up!
IMAGE: TBD
BODY COPY: Jetpack is backing up your site and checking for security threats. If you'd like, you can now <a href="to video player setting">enable our premium video player</a> and <a href="to ads settings">turn on ads</a> to start generating a bit of cash.
BUTTON: Great!
TITLE: Your Professional Jetpack plan is taking care of business!
IMAGE: TBD
BODY COPY: Jetpack is backing up your site and checking for security threats. If you'd like, you can now install our premium themes, <a href="to video player setting">enable our premium video player</a>, and <a href="to ads settings">turn on ads</a> to start generating a bit of cash.
BUTTON: Great!

@nicoleckohler and @richardmuscat I would love any copy suggestions (or replacements) you have. <3

@MichaelArestad couple suggestions, use as you see fit :D

  • Remove the first "now" in each line (so it reads "Jetpack is backing up...") - "now" gets used again later in the text, so this keeps it from sounding repetitive.
  • Premium: I'd suggest changing "You can also" to "If you'd like, you can now" and then just removing the "should you so desire" bit. (So: "If you'd like, you can now enable our premium video player and turn on ads")
  • Professional: Begin the sentence same as above -- "If you'd like, you can now" -- and make it all one cohesive bit: "If you'd like, you can now install premium themes, enable..."; also, suggest changing "premium Jetpack themes" to "premium WordPress themes" or just "premium themes" :)

Thanks!!

@nicoleckohler Thanks! Made all of those changes.

@MichaelArestad Yes, added to my list!

Depending on the context, I'd suggest something along the lines of those illustrations:
https://cloudup.com/cUiWSxDDeva @MichaelArestad

@cristelrossignol These are great! Where can I find these?

Updated mockups.

personal
premium
business

CC @dereksmart

As @rickybanister mentioned in a chat, we can iterate further on these (in other PRs) by splitting them up into blurbs that describe some of the major benefits. CC @richardmuscat

We can also probably tie these into a checklist UI similar to what is being worked on here: http://wp.me/p5XAZ9-1wt

Looking good!

I think I mentioned this in chat, but I'm concerned that by having a screenshot it will put all of the focus on this screen on that single screen or feature. The screenshots are also very desktop-centric AND will require us to update them as UI changes. The last pitfall I can imagine is the image size adding to the Jetpack bundle size.

Could we try svg icons instead that relate to the feature types (design, growth, security) to offer more flexibility? Those would correspond to your final screenshot's three clickable options.

In addition to @rickybanister's concerns above, we definitely don't want screenshots in there with the "PROXIED" header in them :)

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