Freescout: Allow recipient name in the To field

[iPublicis]

Version 1.3.1

Didn't check with later versions.

If you add the recipient (or Cc or Bcc) like Pedro Manos <[email protected]> it will be converted to [email protected] and editing the "Customer" won't solve it.

[freescout-helpdesk]

Can not reproduce the issue in 1.3.4. Are you replying or creating a new conversation? Can you attach a screenshot?

[iPublicis]

Still happening in 1.3.5.

Image of the error at https://imgur.com/a/PABRiEF

Email address should be Marta Gaspar <[email protected]> and it was converted on sending by the program into [email protected]

[freescout-helpdesk]

Thanks. Currently only email addresses ([email protected]) are supported in the To field, without a name.

[iPublicis]

Hi. Thanks for the reply.

But this is a little disrupting since people expect that it works like any regular email client. And the normal way to use the recipient address is in the format Name Surname <[email protected]>.

Any ETA on solving this? Is it too complex?

Also, can relabel it to enhancement please. I think it makes more sense. And thanks again.

[freescout-helpdesk]

Maybe month or two. Weanwhile pull requests are welcome.

[foliovision]

This is not such a big deal, on the other hand not being able to auto-BCC into our CRM system is a real nuisance.

[freescout-helpdesk]

This is not such a big deal, on the other hand not being able to auto-BCC into our CRM system is a real nuisance.

Here is the issue you are looking for: https://github.com/freescout-helpdesk/freescout/issues/59

[iPublicis]

Maybe month or two. Weanwhile pull requests are welcome.

Can you point me to the part of the code where you deal with email addresses?