Freescout: Customer rating email after close ticket

[elfeffe]

Does it send an email after ticket closing to rate the service?
I use that in Zendesk, the weekly reports that tells us the satisfaction of the customers for example.
Is that implemented?

[freescout-helpdesk]

It will be implemented as "Satisfaction ratings" and "Reports", similar to

• https://docs.helpscout.net/article/386-satisfaction-ratings
• https://docs.helpscout.net/article/383-happiness

[freescout-helpdesk]

Satisfaction ratings will be mailbox-specific. Ratings links will be sent to customers automatically with each reply above or below signature:

@elfeffe Will this work for you or you want ratings to be sent only once when ticket is closed?

[elfeffe]

This is great
Any idea about when you plan to integrate that?
I mean, I know this is an open source project and I can't hurry you, I'm just asking

[freescout-helpdesk]

Ratings in about a week, reports later.

[freescout-helpdesk]

https://freescout.net/module/satisfaction-ratings/

You will need to update FreeScout to 1.0.4 to use Satisfaction Ratings.