Freescout: Read incoming forwarded emails as new ticket from original sender
I would love to see FreeScout able to parse through a forwarded email and grab the OP's message as the ticket.
Let's say Joe Smith sends an email to my personal email address that I'd like to make a ticket. I should be able to forward that message to my FreeScout mailbox, which would generate a new ticket from Joe Smith with his original email body. (In other words, FreeScout should ignore the "forward" part of an incoming ticket)
pocketfulofrage
All 2 comments
Maybe it will be implemented in the future. For now you can use "New Conversation" feature, which will create a new conversation from forwaded email:
freescout-helpdesk
on 16 Jul 2019
@pocketfulofrage here's a workaround I just discovered. I created a folder called "Tickets" in my email account, and then setup Freescout to only check the Tickets folder. When it reads the new email, it creates the support request from the original sender.
I've only tried this with Gmail, and I found that the email has to be marked as unread in order to work.
webprogrammingsolutions
on 31 Mar 2020
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Most helpful comment
@pocketfulofrage here's a workaround I just discovered. I created a folder called "Tickets" in my email account, and then setup Freescout to only check the Tickets folder. When it reads the new email, it creates the support request from the original sender.
I've only tried this with Gmail, and I found that the email has to be marked as unread in order to work.