Franz: Google Product Sign in does not work

[mayank265]

Describe the bug
Google Product Sign in does not work

To Reproduce
Steps to reproduce the behavior:

1. Go to 'Google services like Hangout/Keep/Gmail' in Franz (5.2.0)
2. Click on 'Sign in'
3. Put your signin credentaisl
4. See error --
   "
   You're using a browser that Google doesn't recognise or that's set up in a way that we don't support. To keep your Google Account secure, sign in on another browser or change your browser's settings. Learn more
   "

Expected behavior
It should sign in and activate service

Screenshots
Hangout app
https://my.pcloud.com/publink/show?code=kZGa0c7ZxyytWdWL8vuCoWrILGmOJQdobjtX

Desktop (please complete the following information):

• OS: [Win10]
• Browser [NA]
• Version [Franz 5.2.0 x64]

Host Name: DESKTOP-SJ0JS4C
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.10586 N/A Build 10586
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: CSE
Registered Organization:
Product ID: 00331-20140-08275-AA544
Original Install Date: 5/19/2018, 2:25:18 AM
System Boot Time: 8/8/2019, 10:48:58 AM
System Manufacturer: HP
System Model: HP EliteDesk 800 G3 SFF
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 158 Stepping 9 GenuineIntel ~1100 Mhz
BIOS Version: HP P01 Ver. 02.15, 1/30/2018
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
Total Physical Memory: 8,071 MB
Available Physical Memory: 1,469 MB
Virtual Memory: Max Size: 13,410 MB
Virtual Memory: Available: 5,412 MB
Virtual Memory: In Use: 7,998 MB

[eugeneromero]

Same issue, running v5.2.0 on Ubuntu 18.04, installed from the official deb.

[mayank265]

If you enable insecure apps in Gmail settings, then its working.

[eugeneromero]

@mayank265 although that is true, this was not an issue last time I signed in to a Google product in Franz (maybe a month ago?). Something has changed in these last few weeks that causes this issue now, would like to know what it is before enabling insecure apps... hopefully the team can give us some info on this :)

[eugeneromero]

@adlk or rest of the team, any updates on this? Could it be related to the browser version in Electron being outdated?

[bab5470]

I'm seeing the same thing. Google did send out something awhile ago saying they were discontinuing access from insecure apps. I did go into my account settings and re-enable insecure apps - but that didn't seem to resolve the issue for me. I suspect the electron browser version is the issue and we'll need a new version of franz to fix this.

[NiennaLu]

I'm having the same issue since weeks. Did anyone find a fix?

[eugeneromero]

@NiennaLu it appears that the issue comes and goes. Mine stopped working for about 2 weeks, then magically started working again. Very annoying indeed. Sorry that I can't provide a more useful answer...

[vladastefanescu]

I have the same issue with Franz 5.3.3 on Mac OS X 10.15.2. None of my Google accounts is working.

[Twanneman]

I've got the same issue since last week.

Franz is working fine for the gmail service with a @gmail.com account.

But... for my paid gmail.com account, with a custom domain, the gmail- and calendar-services are not working. I've enabled access for less secure apps but that didn't help.

Please advise and post an update on your website that you're at least looking into this!

macosx 10.14.6
Franz 5.3.3 (5.3.3.1582)

[q-g-j]

Changing the user agent works for me (at least for Keep and Hangouts).

1. Close Franz
2. open ~/.config/Franz/recipes/service_name/index.js in a text editor
3. as the last line add:

module.exports = Franz => class useragent extends Franz { overrideUserAgent() { return "Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10136"; } };

[peternycander]

Changing the user agent works for me (at least for Keep and Hangouts).

1. Close Franz
2. open ~/.config/Franz/recipes/service_name/index.js in a text editor
3. as the last line add:

module.exports = Franz => class <service name> extends Franz { overrideUserAgent() { return "Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10136"; } };

For Hangouts use "Hangouts", for Google Keep use "Googlekeep" as the <service name>. Gmail might work too, but I did not try.

It worked for me with gmail.

[q-g-j]

Actually the class name shouldn't matter. I think it can be chosen freely.
I updated my comment above...

[q-g-j]

Btw. with this trick the error message in WhatsApp ("WhatsApp works with Google Chrome 36+") seems to have vanished for me. The useragent must be a different one though:

~/.config/Franz/recipes/whatsapp/index.js:

module.exports = Franz => class useragent extends Franz { overrideUserAgent() { return "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"; } };

[rolandtritsch]

I have the same issue (for the first time now). I am on 5.4.0. Very annoying. Any idea about an ETA for a fix?

[felipet-vsouza]

I have the same issue as well. Also using version 5.4.0 on Windows 10.
Tried enabling insecure apps in Gmail settings but the problem remained.

[greew]

The useragent fix resolved the issue for me.

[phengarrett]

Hey, first time on here and I would love some help getting that code correctly entered from Terminal... I'm using Franz version 5.4.1 on MacOS 10.15.2 (Catalina) and I don't know how to get to the point of implementing the text addition suggested by "q-g-j" above.

How do I get to the .config//Franz/recipes/service_name/index.js to open it and add:

"
module.exports = Franz => class useragent extends Franz { overrideUserAgent() { return "Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10136"; } };
"
I am in Applications and can't see a .config directory... nor inside Utilities or in the Frans directory.

Also, (and thanks for your patience with my limited understanding here!) what from this added text do I need to change to apply it to my MacOS?

[johnfewell]

nano ~/Library/Application\ Support/Franz/recipes/gmail/index.js

Hey, first time on here and I would love some help getting that code correctly entered from Terminal... I'm using Franz version 5.4.1 on MacOS 10.15.2 (Catalina) and I don't know how to get to the point of implementing the text addition suggested by "q-g-j" above.

How do I get to the .config//Franz/recipes/service_name/index.js to open it and add:

"
module.exports = Franz => class useragent extends Franz { overrideUserAgent() { return "Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10136"; } };
"
I am in Applications and can't see a .config directory... nor inside Utilities or in the Frans directory.

Also, (and thanks for your patience with my limited understanding here!) what from this added text do I need to change to apply it to my MacOS?

I believe that the ~/.config/Franz/recipes/service_name/index.js path refers to Ubuntu.
If you want to make this change with Terminal, copy and paste this in:
nano ~/Library/Application\ Support/Franz/recipes/gmail/index.js
Paste the line above and then press control + x and save the changes. That should be it.
Although, I am trying just that, and when I click log in on Gmail, that link opens the login window in the browser instead of within Franz.

[phengarrett]

Hey again, thanks for the reply. Running it separately worked great for
both Gmail and Google Calendar!
Many thanks for your help and patience!

On Mon, Jan 13, 2020 at 6:42 PM John Fewell [e-mail]
wrote:

nano ~/Library/Application\ Support/Franz/recipes/gmail/index.js

Hey, first time on here and I would love some help getting that code
correctly entered from Terminal... I'm using Franz version 5.4.1 on MacOS
10.15.2 (Catalina) and I don't know how to get to the point of implementing
the text addition suggested by "q-g-j" above.

How do I get to the .config//Franz/recipes/service_name/index.js to open
it and add:

"
module.exports = Franz => class useragent extends Franz {
overrideUserAgent() { return "Mozilla/5.0 (Windows NT 10.0)
AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36
Edge/12.10136"; } };
"
I am in Applications and can't see a .config directory... nor inside
Utilities or in the Frans directory.

Also, (and thanks for your patience with my limited understanding here!)
what from this added text do I need to change to apply it to my MacOS?

I believe that the ~/.config/Franz/recipes/service_name/index.js path
refers to Ubuntu.
If you want to make this change with Terminal, copy and paste this in:
nano ~/Library/Application\ Support/Franz/recipes/gmail/index.js
Paste the line above and then press control + x and save the changes.
That should be it.
Although, I am trying just that, and when I click log in on Gmail, that
link opens the login window in the browser instead of within Franz.

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[tokychentchiyang]

Changing the user agent works for me (at least for Keep and Hangouts).

1. Close Franz
2. open ~/.config/Franz/recipes/service_name/index.js in a text editor
3. as the last line add:

module.exports = Franz => class useragent extends Franz { overrideUserAgent() { return "Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10136"; } };

Works fine for me for Google Calendar and Gmail. Thanks a lot !

[Dunkh4n]

Hi,
I have the same issue since i log out and clear the cache.
I change the user agent as suggested here, but now when i click a link, i have a popup windows telling me that i have a popup blocker..

My version is 5.4.0.beta3

[stackpivot]

changing useragent didnt work for me with gmail

[SergioGutierrezVillalba]

Worked for me, what about custom websites? Code on index.js is pretty different.

[jasonsyoung]

Worked for me, what about custom websites? Code on index.js is pretty different.

Should be the same concept. Just add the overrideUserAgent function to the CustomWebsite class. Here is an example of recipes/franz-custom-website/index.js:

"use strict";

module.exports = Franz => class CustomWebsite extends Franz {
  overrideUserAgent() {
    return "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36";
  }

  async validateUrl(url) {
    try {
      const resp = await window.fetch(url, {
        method: 'GET',
        headers: {
          'Content-Type': 'application/json'
        }
      });
      return resp.status.toString().startsWith('2') || resp.status.toString().startsWith('3');
    } catch (err) {
      console.error(err);
    }

    return false;
  }

};

[Yohan85]

Hello,

Same problem here with all my Google accounts. When adding the browser specification in index.js, Gmail displays a error message on the interface:

I de-installed/reinstalled Franz, then did it again after deleted all library files. Same result, no Google service work anymore (Gmail/calendar/drive in my situation)

VERY annoying for a paid software.

Any ETA on that from dev team please ??

[jovanovski]

Hi,
I have the same issue since i log out and clear the cache.
I change the user agent as suggested here, but now when i click a link, i have a popup windows telling me that i have a popup blocker..

My version is 5.4.0.beta3

Once you are logged in, just remove the line of Javascript that you added earlier, and restart Franz. The popup blocked issue will go away.

[luukverhoeven]

Gmail

This works , on MacOS ~/Library/Application Support/Franz/recipes/gmail/index.js

"use strict";

module.exports = Franz => class Gmail extends Franz { overrideUserAgent() { return "Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10136"; } };

[Adondriel]

Did some further testing on this, will be working on submitting a PR to the recipe repo, once I fully test it.
The signin screen should look like:

for it to work properly.
It should NOT look like this:

(if it looks like this, signin will not work)

I attempted a fix on the gmail recipe... it has to do with how google wants devs to use oauth2 in order to authorize their apps. This app doesn't do that, they just try to pretend like they are a certain browser in order to fool google into thinking you are running in an "approved" environment. (to prevent people from using apps like this to steal usernames/passwords)

You can check out my changes here: https://github.com/Adondriel/recipe-gmail
I've spent enough time on this one. See if one of y'all can get this thing working properly.
(There were so many different issues that all cause minor headaches with the newer version of the google signin page, not to mention Franz' API is not the most robust thing in the world, it could use some work.)

[HarderBetterFasterStronger]

@Adondriel Just wanted to proves feedback. Your fix seems to be working for me (impressive btw) and it also fixes the issue with contact list not being resolved due to a failed API request. Nice work.

[Gdaimon]

Gmail

This works , on MacOS ~/Library/Application Support/Franz/recipes/gmail/index.js

"use strict";

module.exports = Franz => class Gmail extends Franz { overrideUserAgent() { return "Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10136"; } };

It worked for me with gmail.

[Razva]

This works , on MacOS ~/Library/Application Support/Franz/recipes/gmail/index.js

"use strict";

module.exports = Franz => class Gmail extends Franz { overrideUserAgent() { return "Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10136"; } };

This was the only solution for me as well.

[shimatai]

Have you read the message?! The message is not requesting to pay for software! That red message is from Gmail!

Once more, stupid users saying stupid things!

Hello,

Same problem here with all my Google accounts. When adding the browser specification in index.js, Gmail displays a error message on the interface:

I de-installed/reinstalled Franz, then did it again after deleted all library files. Same result, no Google service work anymore (Gmail/calendar/drive in my situation)

VERY annoying for a paid software.

Any ETA on that from dev team please ??

[Yohan85]

Have you read the message?! The message is not requesting to pay for software! That red message is from Gmail!

Once more, stupid users saying stupid things!

Hello,
Same problem here with all my Google accounts. When adding the browser specification in index.js, Gmail displays a error message on the interface:

I de-installed/reinstalled Franz, then did it again after deleted all library files. Same result, no Google service work anymore (Gmail/calendar/drive in my situation)
VERY annoying for a paid software.
Any ETA on that from dev team please ??

Hey SHimatai,

Thanks for replying to me. Yes, the red message is from Gmail, not from Franz, who said it was from Franz??

Right now, Google services don't work on my account when using Franz as they seem to not recognize the overall browser configuration to run properly.

And yes, I've paid for a software that guarantees Google services compliance but that is obviously not. Searching for answers or hacks on Github are not my definition of correct product support.

Please be careful when calling people stupid, maybe those that are stupid are not those you think ;)

[shimatai]

@Yohan85 you said that when you've wrote "VERY annoying for a paid software."

I'me facing the same issue now. My Gmail account is not logging in using Franz.

I've tried editing index.js on Gmail recipe directory, but with no success.

[kovacsguido]

Same issue, running v5.4.0 on Ubuntu 18.04, installed from the official deb.

[dreondre]

I was having this problem with Hangouts. At first I thought the user agent fix wasn't working. However, I realized I was applying the fix to Gmail rather than Hangouts.
It's an easy mistake to make so I'm pointing it out
On macOS
Path for Gmail
~/Library/Application Support/Franz/recipes/gmail/index.js
Path for Hangouts
~/Library/Application Support/Franz/recipes/hangouts/index.js

[warshell]

Nothing of those worked for me, any other solutions? win 10

module.exports = Franz => class Gmail extends Franz { overrideUserAgent() { return "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36"; } };

module.exports = Franz => class Gmail extends Franz { overrideUserAgent() { return "Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10136"; } };

[petramika]

Same issues in MacOs Catalina 10.15.4, tried to modify the recipe but not working.

@Adondriel 's github recipe kind of worked, as is mentioned before with some kind of issues with the auth problems. Still, I will survive with it :)

[warshell]

@Adondriel solution is working. thanks

[mani2906]

@Adondriel solution is working. thanks

change this line for google keep
this.loadURL('https://accounts.google.com/AccountChooser?service=mail&continue=https://keep.google.com//');

[bverhoeve]

Any idea on the status of this issue? I'm having the same problem with third-party services that use Google as an identity provider (in my case Toggl). Would modifying the index.js work for that? Or would a new version of the Electron browser be required?

[Razva]

Any idea on the status of this issue? I'm having the same problem with third-party services that use Google as an identity provider (in my case Toggl). Would modifying the index.js work for that? Or would a new version of the Electron browser be required?

I dropped Franz because of this issue. You can find better alternatives, with better support, at the same price. Good luck to Franz's developers.

[idris67]

Can't stand Franz anymore, this issue keeps arising every 2months and support never helped. I'm gonna stop paying for this.

[ophchu]

The solution provided above (override the user agent in the index.js worked great for me.

Just pay attantion you are providing the right user agent - correct os and the correct brwoser...

[riprop]

Problem not solved after more than a year !!!

Franz Team please come with solution or announce officially Franz is not supporting gmail anymore.

P.S. Everyone tying to resolve problem with file-editing-hacks can not be called a solution !!!

Thank you !

[magne4000]

Reminder that Google will most likely not support any Google Signin from any CEF/electron-based browser for all user starting from January 4, 2021.

[shimatai-mobees]

Reminder that Google will most likely not support any Google Signin from any CEF/electron-based browser for all user starting from January 4, 2021.

It's quite simple to solve this issue. An CEF/electron-based app should change its User-Agent while asking Google for authentication. Franz, for example, could have a remote file with the latest User-Agent string, then Franz app requests this file, reads it and use the user-agent string to access some Google product.

The only way Google has to detect if user access is coming from a "insecure browser" is analyzing its user-agent.