Franz: Skype - "Browser not supported"

[ccccyes]

Describe the bug
Skype shows:

_Browser not supported
Use Microsoft Edge or Google Chrome to access Skype for Web (Preview) experience.
Alternatively, download Skype on your desktop computer._

To Reproduce
Steps to reproduce the behavior:

1. Create a Skype service.

Expected behavior
Skype to work.

Screenshots
https://i.imgur.com/Nl5jNuV.png

Desktop (please complete the following information):
Windows 7. My default browser is Firefox, where I notice Skype Web has the same error. However Franz has ordinarily shown up as Chrome.

_"Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Franz/5.0.0-beta.18 Chrome/59.0.3071.115 Electron/1.8.4 Safari/537.36"_

Additional context
Issue started today.

[anewtonlevey]

Experiencing the same issue with 5.0.0-beta.18.

Updating to 5.0.0.-beta.24 has resolved the issue.

[tkreque]

Experiencing the same issue with 5.0.0-beta.18.

Updating to 5.0.0.-beta.24 has resolved the issue.

Thanks, this fixed the issue for me :)

[find-evil]

I'm on OS X Mojave 10.14.3 and not getting the option to upgrade from 5.0.0.-beta.18 to beta.24

I did not have beta updates enabled so not sure how I ended up with this version, but checking for an upgrade isn't working.

[vdaele]

I'm on Linux (Ubuntu 16.04) and I'm also stuck with 5.0.0-beta.18 (and no skype :-( )

[tymik]

when will this come to stable?

[yermulnik]

There might be a manual workaround like this https://github.com/meetfranz/franz/issues/1347#issuecomment-475107222 I guess.
Straightforward approach (see diff below) didn't work for me. Any clue?

@@ -1,3 +1,7 @@
 "use strict";

-module.exports = Franz => Franz;
+module.exports = Franz => class Skype extends Franz {
+  overrideUserAgent() {
+    return window.navigator.userAgent.replace(/(Chrome\/([\d.]*))/, 'Chrome/72.0.3626.119');
+  }
+};

[yermulnik]

@anewtonlevey @tkreque Could you guys please show the contents of ~/.config/Franz/recipes/skype/index.js on your system?

[vdaele]

Here is mine

"use strict";

module.exports = Franz => Franz;

[yermulnik]

Oh, I see. This means that default Franz User Agent has been updated in betas to align with new Skype and Slack requirements...

[pnenov]

Browser not Supported ..... dude, it i so, so, so BORING !

[mitelg]

same problem here since today. I'm using current 5.0.1-beta.1 on Ubuntu 18.10

[leasti]

Same problem, i've updated the index on skype recipe and reloaded Franz, but it still not working. I'm on v5.0.1-beta.1

[q4z1]

@yermulnik: replacing chrome version ain't enough - better use the complete Microsoft Edge User agent:

module.exports = Franz => class Skype extends Franz { overrideUserAgent() { return "Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10136"; } };

[kikislater]

New release is coming ?

[yermulnik]

@q4z1 That worked, Kai! Thanks a bunch.

[mitelg]

@q4z1 worked for me, too! thanks a lot

[yermulnik]

Hmm, wondering if this is related but after fixing Franz I've got all of my Skype chats outdated: it shows no new messages since ~1 month ago. Anyone experiencing this as well?

[gmauro]

Hmm, wondering if this is related but after fixing Franz I've got all of my Skype chats outdated: it shows no new messages since ~1 month ago. Anyone experiencing this as well?

the same here. Ubuntu 18.10, Franz 5.0.0

[kikislater]

@yermulnik: replacing chrome version ain't enough - better use the complete Microsoft Edge User agent:

module.exports = Franz => class Skype extends Franz { overrideUserAgent() { return "Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10136"; } };

Nice, it works !

[cristianrcv]

@yermulnik: replacing chrome version ain't enough - better use the complete Microsoft Edge User agent:

module.exports = Franz => class Skype extends Franz { overrideUserAgent() { return "Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10136"; } };

Thank you for the quick patch! It worked for me as well in OpenSUSE Leap 15.0, Franz 5.0.0.

Just to clarify, you should edit the file ~/.config/Franz/recipes/skype/index.js and replace the module.exports line by the one provided here. Guess you guys are more into Franz than me but I had to look for it :(

[cristianrcv]

Hmm, wondering if this is related but after fixing Franz I've got all of my Skype chats outdated: it shows no new messages since ~1 month ago. Anyone experiencing this as well?

Same here. OpenSUSE Leap 15.0, Franz 5.0.0.

[q4z1]

Hmm, wondering if this is related but after fixing Franz I've got all of my Skype chats outdated: it shows no new messages since ~1 month ago. Anyone experiencing this as well?

I stumbled upon Franz last night because my web.skype didn't work anymore with Chrome & Chromium on Linux Mint 19 - same error with the "compatible browser". My skype chatlog on my "new" Franz setup is up2date though. Maybe try to completely remove and re-install the service?

[cristianrcv]

Hmm, wondering if this is related but after fixing Franz I've got all of my Skype chats outdated: it shows no new messages since ~1 month ago. Anyone experiencing this as well?

I stumbled upon Franz last night because my web.skype didn't work anymore with Chrome & Chromium on Linux Mint 19 - same error with the "compatible browser". My skype chatlog on my "new" Franz setup is up2date though. Maybe try to completely remove and re-install the service?

That worked for me :dancer:

[premkolindala]

What is user agent using in v5.0.1 for skype?

[premkolindala]

@q4z1 "Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10136" this user agent is not working in mac os

[bittner]

My recipes/skype/index.js looks like this, and I get just a blank page:

"use strict";

module.exports = Franz => class Messenger extends Franz {
  overrideUserAgent() {
    return window.navigator.userAgent.replace(/(Franz|Electron)([^\s]+\s)/g, '');
  }

};

Looks like that approach is no longer working.

The agent override using Edge (as suggested above) at least gets Skype start loading, but in the end also shows a blank screen. I even tried to use an up-to-date agent string from an actual Edge on a Windows desktop, but no change, still broken:

module.exports = Franz => class Skype extends Franz {
  overrideUserAgent() {
    return "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362";
  }
};

Any hints on how to get that working again?

[q4z1]

@bittner: This is usually a temporary issue with skype. Try using the latest chrome or chromium User-Agent.
Regards.

[matteomelotti]

on Franz 5.4.0 Gmail complains regarding the browser version.