Ferdi: Reload services prompt never goes away

[webworker01]

Describe the bug
Prompt for "Your services have been updated. [Reload services]" constantly appears and never goes away after clicking "Reload services"

To Reproduce
Steps to reproduce the behavior:

1. Load Ferdi
2. See the prompt
3. Click "Reload services"
4. Goto step 2

Expected behavior
It happens once and stops.

Desktop (please complete the following information):

• Version 5.3.4-beta.6

[kytwb]

Thanks for the report @webworker01, we will investigate.

[vantezzen]

Hello @webworker01 , could you please try to do the following:

• In Ferdi's menubar, under "View" click "Toggle Developer Tools"
• In the now opened Developer Tools, in the top row, click "Network" (you may have to click on the two arrows to see it)
• In Ferdi's menubar, under "View" click "Reload Ferdi". You will now see all network requests that Ferdi is executing in the developer tools
• Wait a moment until the name of one of the requests is "Update"
  
• Please take a screenshot of the list of requests that get execute after this request (if any)
• Click on the update request and on the right panel, click "Preview"
• Take a screenshot of this page as well
  
• Now, please send these two screenshots as a reply to this issue.

[webworker01]

Nothing appeared after update, but the preview for the update request always shows skype. I had it disabled, tried enabling it but the Reload services loop persists.

[vantezzen]

Hmm ok, I still havn't quite figured our how Franz's API update works, I'll look into that.

[vantezzen]

Coud you please also do this:

• Open the Developer Tools as described above
• This time, open "Console" instead of "Network"
• Click "Reload Services" and wait it has fully loaded
• Right-click anywhere in the Developer Tools Console and select "Save As..."
• Save this file anywhere on your PC, copy its content and upload it to http://pastebin.com (you don't need an account there to do that)
• Send your new Pastebin URL here

It looks like your Ferdi client might have problems installing the service updates. This shows us what error there are.

[Gaboris]

Just as a head up I have the same problem.

Here's my Consol log. It's set to last for a week so copy it in case you need it for later.
https://pastebin.com/ND80M62c

Just tell me if something's wrong or if I can delete the paste since I don't know if it has any real sensitive data in there.

[nessunluogo]

Same problem here. Update returns an array with one single element referencing Skype

["skype"]
   0: "skype"

After deleting Skype service, notification stops coming out.

[webworker01]

This is now appearing for android messages.

[grmon]

Same problem here, but no update request in the Dev Tools.
Skype is disabled.

[incace]

Same issue here. No Skype service installed. I have 8 of my own recipes installed along with calendar, keep, gmail, trello, whatsapp, messenger, and android messages. I've wiped all of them and am adding back one by one to try and see if there is a specific one causing the problem. I was thinking it might be one of the recipes inside my dev folder. So far after wiping everything, the reload services banner did NOT come back when I restarted Ferdi. I will post back on my findings.

UPDATE
So far can't figure it out and don't have the time to investigate more. Instead, I just ended up hiding the bar with CSS in devtools. Not a real solution.

[AbsolofDarkness]

I just started having this issue on 5.4.0

[dialytica]

In my case, It's always happened every time I got a notification from any services. I'm on 5.4.0

[tensor-programming]

Seeing the same issues on the latest beta build: 5.4.1-beta.2 on windows 10. Don't have skype installed, mainly see it with Discord, slack and Gitter (only services I am using currently).

[phi0529]

Same here - using latest version and see the reload message all the time

[dremacedo]

same problem here - tried to reinstall but no good.

[vantezzen]

If you experience this bug please try this:
On Windows:

• Press Windows Key + R to open the "Run" dialog
• Type %appdata% and hit Enter to open your appdata folder
• Continue below

On Linux:

• Navigate to ~/.config
• Continue below

On Mac:

• In the Finder menu bar, click on Go > Library
• Navigate to Application Support
• Continue below

Continue:

• Navigate to Ferdi/recipes
• Delete all folders that are inside this folder
• Restart Ferdi

This will force Ferdi to reinstall all recipes to their latest version.
If you still getting this error this means that Ferdi's recipe repository is not up to date with Franz's one. In this case Ferdi will ask Franz's servers if there are updates - which they will ask they are. Ferdi will then try to update the recipe using its own database - meaning it will still get the older recipe. After the update it will again ask Franz's servers if there are updates ending in an endless loop.
We will be working on an update script for our recipe repository that will automatically update the repository from Franz's one but for now this script doesn't exist yet.
If you are experiencing this error, you can eather switch to Ferdi's servers or manually update the recipe.

To manually update the recipe:

• Find out what recipe you have to update
• Download the recipe from https://api.franzinfra.com/v1/recipes/download/ID, replacing ID with the ID of the recipe.
• Extract the file, e.g. using 7zip. You should now have a folder with these files:
  
  
  
  • index.js
  
  
  • package.json
  
  
  • webview.js
  
  
  • icon.png
  
  
  • and some more, depending on your recipe
  
  
• Copy the extracted folder's content (the files mentioned above) into the recipe's subfolder in Ferdi's recipe folder that you opened above. You should already see the files in there - simply overwrite them

[nessunluogo]

If you are experiencing this error, you can eather switch to Ferdi's servers or manually update the recipe.

Switching to Ferdi's servers (migrating Franz's account) solved for me.

[phi0529]

Switching to Ferdi's servers (migrating Franz's account) solved for me.
Thanks that was what I needed - migrated my account to Ferdi - problem solved!

[vantezzen]

I've just added a new update script to the recipe repository so we can always ship the latest recipes with Ferdi's releases. This will only be pushed with the next release though.

[AbsolofDarkness]

Clearing out the recipes folder worked for me! Will be eagerly awaiting for the next release.

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. Please check if this issue is still relevant and please close it if it's not. This will make sure that our open issues are actually of use and reduce the list of obsolete issues. Thank you for your contributions.

[camiller2]

I just had this issue, and https://github.com/getferdi/ferdi/issues/98#issuecomment-564136409 appears to have resolved it. Thanks!

[Aramatis]

Just had this issue in v5.4.3, fixed it deleting recipes and restarting. For me the outdated recipe was from WhatsApp.

EDIT: Turns out it didn't fix itself so easily, every time I start Ferdi keeps happening, so I have to delete recipes always if I want to hide that prompt.

[acook]

I think it happened to me because I edited darkmode.css.

[behinime]

Deleting recipes and restarting didn't fix the problem. The prompt is still popping-up.

[camiller2]

I just had this issue, and #98 (comment) appears to have resolved it. Thanks!

Yeah...I lied. It worked for a while but has kept coming back up again.

[spersico]

I'm having this issue.
On windows 10 x64.
Ferdi version: 5.4.3 (x64)
Watching the network tab, in the developer tools, it seems to come from an update from the whatsap recipe:

[acook]

Yep I was mistaken too. After deleting everything it came back soon after.

I don't have Whatsapp or Skype.

[daedgoco]

I've been having the same issue for a long time now, but I've just got to investigate it now. It happens with Whatsapp for me,

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. Please check if this issue is still relevant and please close it if it's not. This will make sure that our open issues are actually of use and reduce the list of obsolete issues. Thank you for your contributions.

[acook]

I'm not currently seeing this issue. Was this actually fixed or has there been a lack of service updates that have masked this bug temporarily?

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. Please check if this issue is still relevant and please close it if it's not. This will make sure that our open issues are actually of use and reduce the list of obsolete issues. Thank you for your contributions.

[camiller2]

FYI this is still a consistent issue for me.

[mskrip]

I have this issue, but I have an empty array ([]) as an response for update request and removing recipes folder does not help. The bottom bar with Your services have been updated. [Reload services] appears after ~1 min after every launch.