Facebook-for-woocommerce: My products not updating in facebook eshop

[xbass540]

hi,
i am using the plugin successfully until now and it shows all my products to Facebook eshop.
After creating new products, those are not updated in Facebook feed.
I clicked force resync button but no success.
thanks!

[tahoff]

Thanks for reporting this issue. Can you provide some more information, specifically:

• Are you using the latest version of Facebook for WooCommerce, if not, can you upgrade?
• Do the products you've recently added have anything special about them (ex: were they created using another plugin)?
• Can you send the link to your website?
• Can you send a screenshot of a WooCommerce product on your shop that hasn't uploaded to Facebook?

[xbass540]

• yes it is the latest version
• no they were normally created with woocommerce
• i cant share this info. Can i send you a pm?

[tahoff]

@xbass540, you can email me at [email protected]. In the email can you provide your website url, and any additional information about the products that aren't syncing successfully.

[xbass540]

Hi,
The url i sent you in email you suggested

Our new woocommerce products are not reflecting to our Facebook eshop.

There is no pixel installed on the site , I don’t know if this is relevant.

I hope you get the email.

[xbass540]

hi,

this product should be in the facebook shop but is not there .

[xbass540]

the email you sent me gives me mail delivery error so i have to answer here.
Thanks anyway!

[tahoff]

This was resolved by deleting the existing settings and re-completing the setup flow. The cause was old product data that was still associated with the products.

[DehautDesign]

Hi, I have the same problem, My products were created inside the woocommerce platform. I did the sync, but nothing happened. Wich ''SETTINGS'' are you talking about here? Facebook or Woocommerce?