Eqmac: Bug: There is no audio after Installed the App on Mac Catalina

[Jakub41]

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Describe the bug
The bug is about that I installed the App on the Mac Catalina and no sound come ups from headphones or speaker. I restarted the mac several times and reinstalled the app but the sound is not coming through.

Steps to Reproduce
Steps to reproduce the behaviour (feel free to change the placeholder as you need):

1. Use a Mac Catalina OSX 10.15.4 (19E287)
2. install the app
3. launch an audio from youtube or mp3 or other sound resources
4. No audio is coming out

Expected behaviour
Expected to hear the sound of the audio resource I'm listening

Setup information:

• Audio device used for playback: Mac Catalina OSX 10.15.4 (19E287)
• Audio transmission interface: 3.5mm Jack / speakers of the mac
• macOS Version: OSX 10.15.4 (19E287)
• eqMac Version 0.1.0 (if audio related issue)
• eqMac UI Version 0.1.0 (if UI related issue)

Screenshots or Console.app logs
Need a guide to understand what I should show as I add filter "eqMac" but there are many logs lines and don't know about what to screenshot.

Please provide help if you need to see this

In case those are errors I saw with filter:

Additional information
No more information to add

[aol-nnov]

same here after upgrading to 0.1.0

also, app crashes with the following logs:

Apr 29 07:47:19 Andreys-MBP com.apple.xpc.launchd[1] (com.bitgapp.eqmac.8972[54136]): Service exited due to SIGILL | sent by exc handler[54136]
Apr 29 08:10:38 Andreys-MBP com.apple.xpc.launchd[1] (com.bitgapp.eqmac.8972[54401]): Service exited due to SIGILL | sent by exc handler[54401]
Apr 29 08:11:17 Andreys-MBP com.apple.xpc.launchd[1] (com.bitgapp.eqmac.8972[54417]): Service exited due to SIGILL | sent by exc handler[54417]

while toggling between macbook pro speakers and external headphones

[nodeful]

@aol-nnov how is this related to this issue?

[aol-nnov]

What's the matter, @nodeful ? I've experienced the same issue (no sound in v0.1.0). Tried switching inputs (it, kinda helped in previous version) and pasted some logs.

Now, you're wondering how is it related..

Are you against of adding more details into existing similar issue or what? I can flood the tracker with similar tickets - it's not that hard...

[nodeful]

@aol-nnov I just don't understand the connection between the app crashing and having "no audio".
I would assume "No audio" means the app is still running, just not production any audio, wheres you're saying it crashes. Quite a conflicting report.
And please don't try to threaten me with flooding with issues 😄 that will just get you blocked unfortunately. Just report descriptive crash logs (you should see "Show details") when the app crashes and I will point you to the right issue if it's not related

[Jakub41]

Hi, @nodeful I would like to confirm that form me the app is running and not crashing, It is just I cannot hear any audio. I also shared a screenshot of the logs signed as an error for eeqMac but not sure if that enough :) By the way I'm looking forward for a solution and if any extra details from my side need it I will share :)

[sakwads]

Hi @nodeful I can confirm I am having no audio as well. It started with update 1.0. I just installed 1.1 a few minutes ago but still, there is no audio

I am running MacOS Catalina 10.15.4

[Jakub41]

Hi again I would like to confirm that I downloaded the new version but audio still missing from Mac speakers and from headphones via jack or other source. My issue on Mac catalina still persist 😊

[davidroot8]

I'm having the same problem of no audio after updating to the latest version. With the old version the audio worked, but would cause the speakers to crackle after a few minutes or so.

[agiorlando]

Same issue here. 10.15.3 (didn't install the latest update yet). Used eqmac for a long time but when it started having issues with Catalina I switched back to Boom, which is garbage itself. Eqmac is great, hopefully this is resolved soon :)

[advicepyro]

So I installed the updated version on my T2 MBP and initially there was no sound. Changing the sample rate to 44100 Hz in Audio MIDI Setup restored sound. However there is still horrible static after a few minutes of play.

On my non-T2 MBP (without touch bar) I can select 48000 Hz and sound still plays.

[krzysztofp]

I'm having the same issue on MacOS Catalina 10.15.4. Any update on resolving this?

[Sowlinyin]

I just installed the app today and I also ran into the same issue. I cannot hear anything when the app is turned on....quite disappointed now that I can no longer switch back to eqmac2....

[nodeful]

Ok guys I'm looking into this right now but it's very frustrating because I don't have this happening to me at all, no matter what I do. I need more information from as many of your as possible:

• What audio protocol is used (Bluetooth, 3.5mm Jack, USB etc.)
• What Sample Rate is set on the output device that you are trying to output to.
• What Sample Rate is set on the eqMac device when it's active?

The sooner I can get this info the sooner I can try and debug the problem. Thanks

[nodeful]

Also does pressing "Reset playback" to the left of the output select box help at all?

[Jakub41]

Hello @nodeful per myself

• I just not hear any audio from my mac speakers and my Headset via jack 3.5mm.
• I'm listening to the audio from Youtube and online radios but the rate I didn't modify any of the original and I don't know how those are from Youtube.
• Pressing reset playback has no effect on me
• I tried to play with MIDI frequencies rates on my Mac but no Audio was given out

If you need more info please tell me I will be happy to assist :)

[Sowlinyin]

Also does pressing "Reset playback" to the left of the output select box help at all?

Did not work at all.
I cannot hear anything from my speaker / headphone jack. I am currently using 16in mbp.
I am also listening to audio from youtube.
I have had the eqmac2 installed on my system before. It could be a driver conflict?

[Proper-Job]

I was having the same issue as described in the bug report above on Mojave 10.14.6 using 3.5mm Jack headphone output.
Changing the 3.5mm Jack output sample rate from 48000 to 44100 (matching that of eqMac) in Audio Midi Setup.app like @advicepyro suggested solved the issue for me.

[ScrollLocker]

I was having the same issue as described in the bug report above on Mojave 10.14.6 using 3.5mm Jack headphone output.
Changing the 3.5mm Jack output sample rate from 48000 to 44100 (matching that of eqMac) in Audio Midi Setup.app like @advicepyro suggested solved the issue for me.

Oh, yeah! I did this and also solved this issue for me.
Thank you! I hadn't tried this before. So, let's see if the audio will crack after some minutes or keep normal.

[aldulea]

I had to change both eqMac and 3.5mm Jack output to 44100. By default, both were on 48000 and even tho they were matching, there was no sound

[tannerchung]

I was having the same issue as described in the bug report above on Mojave 10.14.6 using 3.5mm Jack headphone output.
Changing the 3.5mm Jack output sample rate from 48000 to 44100 (matching that of eqMac) in Audio Midi Setup.app like @advicepyro suggested solved the issue for me.

Oh, yeah! I did this and also solved this issue for me.
Thank you! I hadn't tried this before. So, let's see if the audio will crack after some minutes or keep normal.

This is what worked for me too!!

[Sowlinyin]

amazing it works for me too now.....never knew this was actually the case....maybe this was causing all the problems with eqmac2

[hillop]

Had no sound at all through eqMac, tried solving it with restarting eq and plugging in and out my headphones. At the end I just restarted my iMac and that solved it 😆

[Jakub41]

I tried that with midi but no audio to me instead doing the change crashing the app. Restarting my Mac no change a thing.
Maybe is an issue with late 2018 version?

[ScrollLocker]

I was having the same issue as described in the bug report above on Mojave 10.14.6 using 3.5mm Jack headphone output.
Changing the 3.5mm Jack output sample rate from 48000 to 44100 (matching that of eqMac) in Audio Midi Setup.app like @advicepyro suggested solved the issue for me.

Oh, yeah! I did this and also solved this issue for me.
Thank you! I hadn't tried this before. So, let's see if the audio will crack after some minutes or keep normal.

Unfortunately, the audio is crackling before some minutes, even the jack and eqmac in 44000 of sample rate.

[Proper-Job]

@ScrollLocker that is a known issue: https://github.com/bitgapp/eqMac/issues/224
Please stay on topic.

[joaoaraujo]

I had the same issue, but after a restart, it started working. And it's set to 44100

[colin-extend]

I had to change both eqMac and 3.5mm Jack output to 44100. By default, both were on 48000 and even tho they were matching, there was no sound

Same issue here, OSX 10.15.3, latest MBP 16".

Had to switch both Mac speakers output and eqmac 44100 and it works after restarting eqmac.

[sakwads]

Yes, I also switched the sample rate to 44100 and it now works. For those with catalina, here is the article of how to change the sample rate -> https://support.apple.com/en-ke/guide/audio-midi-setup/ams094c7edb4/mac

Basically in the launchpad, search for 'Audio Midi', click on it and in the resulting interface, select the sample rate 44100

Remember you'll have to change the sample rate for all your output devices

[nodeful]

Just released v0.2.0
Please check if the issue still persists!
To update either download from website, GitHub release or update from within the app directly :)

[HitLuca]

For some reason this problem just came up for me after 0.2.0 update. Tried reinstalling the app without luck, and was able to resolve my audio issue only after discovering this github issue

[Jakub41]

I updated to the new version and I have audio but having all MIDI with 44Hz
but after some time the audio starts cracking and when I press the refresh button seems helping but time to time the app crashes

[joaoaraujo]

Same happens to me ☝️

[Proper-Job]

Again that is a known issue: #224
Please stay on topic.

[advicepyro]

Wanted to chime in that the issue still persists on 0.2.1, only if the frequency rate is set to 48000 Hz. Lowering to 44100 Hz for all audio devices restores sound.

[virtustilus]

I'm still experiencing this issue. It works perfectly when output set to:

• Bluetooth headphones
• External speakers on HDMI

But it doesn't with output set to "MacBook Pro Speakers" and even crash time to time, when I set it to this internal output.

Switching to 44.1 KHz doesn't make any difference for me. On 48 KHz work all devices except of internal output.

I will investigate this issue and try to fix it.

[virtustilus]

From what I managed to find today:

• it reads audio stream in outputRenderCallback correctly
• device "MacBook Pro Speakers" was set in outputEngine.setOutputDevice
• everything looks the same as for external audio devices that work

I will try to check more on the weekend.

[virtustilus]

Looks like I fixed it locally, will test it more and send pull request.

[nodeful]

Sorry didn't mean to close the issue just yet.
Here's the Signed Pre-release candidate v0.2.2 with the fix from @virtustilus :
https://github.com/bitgapp/eqMac/releases/tag/v0.2.2
Please download, install and report back if this issue is resolved now.
Thanks

[artem-kobets-qa]

Just got 0.2.2.
Works for me, issue solved.
Thank you, guys!

[nodeful]

Thanks @artem-kobets-qa
Can other people please confirm that this issue is now resolved?

[artem-kobets-qa]

Got an issue
Steps:

1. Listening to Google Play music from Chrome.
2. Got Chrome notification from google calendar.

Result: In couple seconds sound in headphones become very noisy.

Workaround: restart eqMac

[nodeful]

@artem-kobets-qa this is not related to this issue. Perhaps #224

[virtustilus]

@artem-kobets-qa could you post to #224 your hardware details, MacOS version and also information for devices from "Audio Midi Setup" application (Sample rate, 44.1 or 48)?

[artem-kobets-qa]

@virtustilus done

[nodeful]

This issue should be resolved in v0.3.1.
Please update the app and let me know if this issue is still relevant. Thank you