Desktop: Empty mnemonic display

Created on 27 Aug 2020 · 3Comments · Source: nextcloud/desktop

Expected behaviour

Mnemonic should be displayed.

Actual behaviour

Mnemonic field is empty.

Steps to reproduce

Click on "Display mnemonic" button.

Client configuration

Client version: 3.0.0 (Ubuntu)
Operating system: Ubuntu 20.04
OS language: US English
Qt version used by client package (Linux only, see also Settings dialog): n/a, installed via official deb repository
Client package (From Nextcloud or distro) (Linux only): nextcloud-desktop 3.0.0-20200821.171045.ff175088a-1.0~focal1 amd64
Installation path of client: /usr/bin/nextcloud

Server configuration

Nextcloud version: 19.0.1

Storage backend (external storage): Local file storage (default), s3 via minio

Source

despens

👍1

Most helpful comment

the client recognizes no e2e is available, but still draws the button:

The good news is that this is fixed and today I will be tagging 3.0.1 with the fix for it (PR #2280)

Anyhow thanks for the logs :)

camilasan on 27 Aug 2020

👍2

All 3 comments

Make sure that before you open an bug report:

in the case of end to end encryption related problems, the desktop client must be at least 3.0 and the server at least 19 with the end to end encryption server app version at least 1.5.2. Check https://apps.nextcloud.com/apps/end_to_end_encryption.
If you ever tried end-to-end encryption before version 3.0, follow the instructions from this post to clean up the keys as that can break the functioning of >3.0 if you had a malformed key:
https://help.nextcloud.com/t/help-test-the-latest-version-of-e2ee/87590.
if that doesn't work we need the logs since we don't know how to do magic here :) - run the client with --logdebug. See instructions in the documentation: https://docs.nextcloud.com/desktop/2.6/troubleshooting.html#log-files.

Re-open the issue once you have logs. Thanks!

camilasan on 27 Aug 2020

It looks like the issue is that end-to-end encryption on my nextcloud v 19.0.1 is not installed, but the client tells me it is supported:

Thank you for pointing me towards the logging functionality of the client!

This looks like the relevant part, in which the client recognizes no e2e is available, but still draws the button:

2020-08-27 10:15:02:301 [ info nextcloud.sync.credentials.webflow ]:    request finished
2020-08-27 10:15:02:301 [ info nextcloud.sync.clientsideencryption ]:   Initializing
2020-08-27 10:15:02:301 [ info nextcloud.sync.clientsideencryption ]:   No Client side encryption available on server.
2020-08-27 10:15:02:302 [ info nextcloud.gui.account.state ]:   AccountState connection status change:  OCC::ConnectionValidator::Undefined -> OCC::ConnectionValidator::Connected
2020-08-27 10:15:02:302 [ info nextcloud.gui.account.state ]:   AccountState state change:  "Disconnected" -> "Connected"
2020-08-27 10:15:02:302 [ info nextcloud.gui.activity ]:    Start fetching activities for  "▮▮▮▮▮▮▮▮▮@▮▮▮▮▮▮▮▮"
2020-08-27 10:15:02:302 [ info nextcloud.sync.accessmanager ]:  2 "" "https://▮▮▮▮▮▮▮▮/ocs/v2.php/apps/activity/api/v2/activity?since=0&limit=50&format=json" has X-Request-ID "b273807e-2e35-4723-a96f-b2a3195b6a1d"
2020-08-27 10:15:02:302 [ info nextcloud.sync.networkjob ]: OCC::JsonApiJob created for "https://▮▮▮▮▮▮▮▮" + "ocs/v2.php/apps/activity/api/v2/activity" "OCC::ActivityListModel"
2020-08-27 10:15:02:302 [ info nextcloud.sync.accessmanager ]:  2 "" "https://▮▮▮▮▮▮▮▮/ocs/v2.php/apps/notifications/api/v2/notifications?format=json" has X-Request-ID "bc9e99fe-26fa-491d-96e8-b4d92043f12b"
2020-08-27 10:15:02:302 [ info nextcloud.sync.networkjob ]: OCC::JsonApiJob created for "https://▮▮▮▮▮▮▮▮" + "ocs/v2.php/apps/notifications/api/v2/notifications" "OCC::ServerNotificationHandler"
2020-08-27 10:15:02:303 [ info nextcloud.gui.account.settings ]:    Account "▮▮▮▮▮▮▮▮@▮▮▮▮▮▮▮▮" Client Side Encryption false

Let me know if this is enough information for you to continue.

despens on 27 Aug 2020

❤1