Desktop: Client does not recover from standby

Created on 23 Dec 2018 · 25Comments · Source: nextcloud/desktop

Expected behaviour

After Windows was in standby, the client should recover correctly.

Actual behaviour

Synchronization shows the error: "Beim Öffnen eines Ordners ist ein Fehler aufgetreten. Der Zugriff auf das Netzwerk ist nicht gestattet."
Which translates loosely into "Error opening a folder, access to the network is not granted."
Even a forced synchronization does ont fix it, only exiting the client and starting it again works.

Steps to reproduce

Put PC into standby
Wake up
Try to synchronize

Client configuration

Client version: 2.5.1final

Operating system: Windows 10

OS language: German

Installation path of client: Standard

bug os Windows

Source

kevinkk525

👍6

Most helpful comment

This issue has started to affect me now, every time after the system was hibernated.
If it happens, it affects all folders and accounts, and forced synchronization does not help, only a restart of the client does.
This is on Windows 10 20H2, client version 3.0.3.

fefrei on 5 Nov 2020

👍2

All 25 comments

Have the same issue with the same configuration.
Win10 & Client 2.5.1final.

I downgrade to a previous version waiting for a fix

nicogodet on 25 Dec 2018

Same issue here.

Kalekulan on 11 Jan 2019

As mentioned in #980 (dup to this one) this isn't an Windows only problem, it also happens on Linux.
Furthermore the "forced synchronization" as mentioned in the description isn't even an option on my systems as the clients crash after the error on Windows and Linux.

MorphBonehunter on 15 Jan 2019

Confirm this is an issue for me 2.5.1, Windows 10 x64 October 18 update

anatomism on 18 Jan 2019

same here, observing it here only on Windows, not on Linux. Forced synchronisation does not help. Reproduced on several Windows machines.

vasyugan on 25 Jan 2019

I have the same issue in Win10 Home 1809, the language is also German

strassea on 27 Jan 2019

Same issue WIN 10 Pro, NC 15.02 and NC Client 2.5.1 (german). After downgrade to 2.3.3 everything allright.

omocinteractive on 30 Jan 2019

I have same issue on Win10Pro 1809, NC 15.0.5 and Windows Client 2.5.1final.

pmoser1976 on 5 Mar 2019

Same issue here. In addition, the client crashes after viewing the application window containing the error message.

ReinhardBiegelIntech on 11 Apr 2019

I updated to the windows client 2.5.2git (build 20190319) yesterday manually. It seems to have fixed it for me (Windows 7, server 15.0.7) even though nothing in the changelogs seems related.

yvesle on 12 Apr 2019

I notice this problem too with version 2.5.2git (build 20190319).

fkbreitl on 24 Apr 2019

Same issue here on a Acer Convertible, when sending to sleep, which happens often...
Microsoft Windows [Version 10.0.17763.437]
Version 2.5.1final (build 20181204).

Schleichmichl on 1 May 2019

it looks fixed on 2.5.2

luixxiul on 14 May 2019

For me, 2.5.2 fixed that issue

ReinhardBiegelIntech on 11 Jun 2019

still crashing on debian with 2.5.2

paveldvorak5 on 12 Jun 2019

Fixed for everyone now? On windows 10 it is working fine.

kevinkk525 on 16 Oct 2019

Fixed for everyone now? On windows 10 it is working fine.

Yeah me too, it looks like fixed since several (minor) versions.

luixxiul on 17 Oct 2019

Win 10. Fixed for me. Thumbs up

Schleichmichl on 17 Oct 2019

I still have the same problem with Version 2.6.0stable-Win32 (build 20190927) from https://portapps.io/app/nextcloud-portable/ on Windows 10.
"An error occurred while opening a folder Network access is disabled."

fkbreitl on 17 Oct 2019

Its not fixed for me.
Can you please reopen the bug?

fkbreitl on 30 Oct 2019

Please open a bug for your specific environment. It seems to be fixed for everyone else and I don't like to keep my issues open forever.

kevinkk525 on 30 Oct 2019

👍1

Is there any log file to examine for issues like that? The log files in %APPDATA% don't list eny errors.

I am seeing a similar problem on my Win10 64bit with 2.6.1 stable build 20191105. I have three folder synchronsations added and one of them occasionally fails with a double message "Beim Öffnen des Ordners ist ein Fehler aufgetreten." and only after pausing and continuing synchronization, the nextcloud client crashes without any further notice and has to be restarted. After which the error message ist gone and I can't tell for sure, if there's more information. I'll take screenshots next time.