Desktop: Some files not syncing: server reply: not acceptable

Created on 26 May 2018  ·  14Comments  ·  Source: nextcloud/desktop

nextcloud error
Some files are not uploading. They are just powerpoints (some of them). What do I need to do to fix this issue as I cannot have big chunks of files not uploading. Thanks.

needs info
Source
picture stearno
👍1

Most helpful comment

Maybe @rullzer or @icewind1991 knew more.

picture MorrisJobke on 18 Jun 2018
👍2

All 14 comments

I have the same problem and don't know how it to solve :( There is no logic, don't sync different files... Please let us know or to solve in the app.
Windows 10, no any VPN and proxy, all is standard.

plyaskin picture plyaskin on 16 Jun 2018

Hi @stearno @plyaskin, thanks for the report.
This looks like a server issue, probably a configuration...
What is the Nextcloud server version? Could you provide the server logs and client logs?

camilasan picture camilasan on 17 Jun 2018

For more details: https://help.nextcloud.com/t/dont-sync-some-files-via-desktop-client/30363

camilasan picture camilasan on 17 Jun 2018

Hi @camilasan,
I have the last version of NextCloud (13.0.4 now). What should be the configuration of server?
At the moment I have the following issues:
It's important for the security and performance of your instance that everything is configured correctly. To help you with that we are doing some automatic checks. Please see the Tips & Tricks section and the documentation for more information.

Some files have not passed the integrity check. Further information on how to resolve this issue can be found in the documentation. (List of invalid files… / Rescan…)
The "Strict-Transport-Security" HTTP header is not set to at least "15552000" seconds. For enhanced security, it is recommended to enable HSTS as described in the security tips.
No memory cache has been configured. To enhance performance, please configure a memcache, if available. Further information can be found in the documentation.
The PHP OPcache is not properly configured. For better performance it is recommended to use the following settings in the php.ini:
opcache.enable=1
opcache.enable_cli=1
opcache.interned_strings_buffer=8
opcache.max_accelerated_files=10000
opcache.memory_consumption=128
opcache.save_comments=1
opcache.revalidate_freq=1

About last PHP OPcache my provider said to me that I need VPS, but I'm really needed?

plyaskin picture plyaskin on 17 Jun 2018

@MorrisJobke Could you quickly look at the issue description? I don't think it is a problem in the client.
Thanks.

camilasan picture camilasan on 17 Jun 2018

Very likely to be a setup issue, where the web server does not accept a given request (maybe due to too big request body?)

@stearno Could you check that the upload via web UI also works just fine? Especially for big files (try for example 10 and 100 MB files).

MorrisJobke picture MorrisJobke on 18 Jun 2018
👍1

Hi @MorrisJobke, not necessary for big files.
For example I have the file DTP.zip (3.4 MB) and try to sync via desktop client and I have the error: “Server replied: request entity too large” (upload_max_filesize 14.6G, post_max_size 14.6G), but if I rename an extension of file to another (DTP.1), I can upload file to my folder on the server.

plyaskin picture plyaskin on 18 Jun 2018
👍1

Maybe @rullzer or @icewind1991 knew more.

MorrisJobke picture MorrisJobke on 18 Jun 2018
👍2

Dear support,
Most of my files upload/sync just fine. It is only a few files that
show they are not syncing.

I have succesfully uploaded just find by my desktop, mobile, and using
the online web UI.

These are the ones that have sync errors on the desktop:
6/19/2018 8:01:47 AM,Biz-PEAK United/Clients/Al Baraka/Skill assessment

------ Original Message ------
From: "Morris Jobke" notifications@github.com
To: "nextcloud/desktop" desktop@noreply.github.com
Cc: "stearno" stearno36@gmail.com; "Mention"
mention@noreply.github.com
Sent: 6/18/2018 1:19:49 PM
Subject: Re: [nextcloud/desktop] Some files not syncing: server reply:
not acceptable (#346)

Very likely to be a setup issue, where the web server does not accept a
given request (maybe due to too big request body?)

@stearno https://github.com/stearno Could you check that the upload
via web UI also works just fine? Especially for big files (try for
example 10 and 100 MB files).

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stearno picture stearno on 19 Jun 2018

Hi @rullzer and @icewind1991, can you help us?

plyaskin picture plyaskin on 22 Jun 2018

Found a solution
https://github.com/nextcloud/docker/issues/32

plyaskin picture plyaskin on 28 Jun 2018

Found a solution
nextcloud/docker#32

Thanks for the hint. Then it was a setup issue and I will close this one.

MorrisJobke picture MorrisJobke on 29 Jun 2018

@MorrisJobke this is not my subject just a similar issue.

plyaskin picture plyaskin on 29 Jun 2018

@MorrisJobke this is not my subject just a similar issue.

But you found a solution? So it's fixed, right?

MorrisJobke picture MorrisJobke on 2 Jul 2018
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