Cwa-wishlist: inform users waiting for their test result about teleTAN

Created on 12 Dec 2020 · 3Comments · Source: corona-warn-app/cwa-wishlist

Current Implementation

When a user adds a test by scanning its QR-Code right after the testing procedure but that test's result is never transmitted to CWA they will not know that

sometimes test results are not transmitted due to labs not connected to the CWA-infrastructure
if a test result is not transmitted they are still able to warn their contacts

Suggested Enhancement

There should be a notice on the "waiting for result" screen which reminds the user

to contact local health authorities in case a result is not shown within e.g. 4 days
that after receiving a positive result by phone/sms but not in CWA there is the option to request a teleTAN and warn contacts

Optional, that notice could only be shown after e.g. 3 days have passed since the test was added. In that case there should be a push-notification.

Expected Benefits

I personally know two people, who received a positive result by SMS while the CWA didn't show the positive result for several days. Both did not know they could call the TAN-hotline and warn their contacts by requesting a teleTAN.

There is no way of finding out about this alternative because not only does CWA fail to show a hint on the test-screen but, even worse, after having added the test there is no way of going back to the "add your result"-screen in order to find out about other verification methods.

While there is still a significant number of labs not integrated into the CWA-infrastructure I am afraid that there could be a lot of people willing to share their result who simply don't know how to accomplish that. I don't have a lot of contacts and still know about two of those people. Adding a hint to the "waiting for result"-screen could significantly improve the number of people warning other users.

Internal Tracking ID: EXPOSUREAPP-3953

duplicate enhancement

Source

achisto

Most helpful comment

Hello @achisto ,

Thank you for your suggestions. We have added your feedback to s ticket in our internal Jira (EXPOSUREAPP-3953) where it will be investigated by the developers and forwarded to be discussed by the RKI.

Since your feature request ist very similar to https://github.com/corona-warn-app/cwa-wishlist/issues/270 and https://github.com/corona-warn-app/cwa-wishlist/issues/282, we have decided to group the three issues together in one ticket. I will also close your issue as a duplicate of https://github.com/corona-warn-app/cwa-wishlist/issues/270 to keep the discussion in a central place. However, your initial post will not be lost as we will link it in the mentioned issue. You are also free to copy your post over as a comment if you want.

We will update you on news from the development team when they become available.

Regards,
CH

Corona-Warn-App Open Source Team