Cwa-app-ios: After upgrade to iOS 13.6 the app is disabled and cannot be re-enabled because region is not supported

[JThoennes]

Avoid duplicates

• [x ] Bug is not mentioned in the FAQ
• [x ] Bug is not already reported in another issue

Describe the bug

Upgrade my iPhone 11 Pro with a now working app to iOS 13.6.
Now the exposure tracking cannot be enabled because the region is not supported.
The app starts in manual mode but cannot be enabled.

Expected behaviour

After the upgrade to iOS 13.6 the app should continue to be enabled and working.

Steps to reproduce the issue

1. Go to Einstellungen / Datenschutz / Health
2. COVID-19-Begegnungsaufzeichnungen: Aus
3. Anschalten: Grau: In deiner Region nicht verfügbar

Technical details

• iOS Version: 13.6
• Device: iPhone 11 Pro

Possible Fix

EDITED BY ADMIN:
If you aren't able to turn on Exposure Notifications, follow these steps:

1. Download this configuration profile.
   http://appldnld.apple.com/iOSProfiles/Reset_ExposureNotifications.mobileconfig

2. Open the Settings->General->Profiles (Profile&Geräteverwaltung) and tap Profile Downloaded.

3. Tap Install in the upper-right corner, then follow the
   on screen instructions.
4. Reboot your iPhone to complete the installation.
5. Turn on Exposure Logging in the Settings app.
   EDITED BY ADMIN

Additional context

This is really a show-stopper. The app stops working completely.

---

Internal Tracking ID: EXPOSUREAPP-1814

[Tho-Mat]

After i read your message i did the following:

1. Close CWA
2. Disable "Bewegungsaufzeichnungen" in
   Einstellungen, Datenschutz, Health, COVID-19-Bewegungsaufzeichnungen
3. Update to 13.6
4. Enable "Bewegungsaufzeichnungen"
5. Start CWA to check.
   => CWA running and aktiv
   (I had installed 1.0.7(0) )

[Heavy02011]

I‘m having the same problem.
Further steps to fix:

1. deleted app
2. reinstallation
3. „Risiko-Ermittlung“ can not be activated.
   The App is worthless in this state. The switch button can not be operated to active "Risikoermittlung"

[Heavy02011]

[rheid]

I have the same behavior this morning on my iPhone after the update from 13.6.

[SebastianWolf-SAP]

Thanks for the report. We couldn't reproduce this issue so far on our devices with iOS 13.6, but this will definitely be investigated. We'll let you know once there is an update.

Mit freundlichen Grüßen/Best regards,
SW
Corona Warn-App Open Source Team

[androthan]

Hello,
I'm facing the same issue as described here with my device after upgrading to iOS 13.6 today. Already called the hotline, they took notes but didn't know about the issue. Everything worked fine with iOS 13.5.

CWA version: 1.0.7
iOS version: 13.6 (17G68)
Device: iPhone XR (A2105)

My provider: Drillisch, o2-de -- real SIM, not an eSIM
Location: Passau, Germany
Default language: English before upgrading, switched to German as an attempt to fix it

Things I tried:

• rebooted phone several times
• reselected "Germany" as my region in settings
• reinserted my SIM card (German number & contract)
• background refresh is enabled
• install the Italian app ("Immuni"), which is also unable to access the exposure API (I kept the CWA parallel)

It renders the app/exposure notification framework useless.

Best regards

jg

[jwildeboer]

FTR - on both my iPhones (11 and SE 2016), both running wit English as default language, I had no problems with the App after updating to 13.6.

[Heavy02011]

[JThoennes]

To all which upgraded to iOS 13.6.
Please report your mobile network provider and your location together with working / not working. And default language.

Maybe we can find a pattern.

My provider: Fonic / o2 Network
Location: Aachen
Default language: German
Not working after upgrade.

[seetiger2000]

Same problem here since ios13.6

Provider deutsche Telekom
Default language German

[m-arx]

My provider: Telekom.de
Location: Karlsruhe, Germany
Device: iPhone X
CWA: 1.0.7
Default language: English
Not working after upgrade.

[sebago2000]

My provider: 1&1, Network O2
Location: Weilheim i. OB, Germany
Device: iPhone SE 2Gen
CWA: 1.0.7
Default Language: German, changed to English as an attempt to fix it
Not working after upgrade

[Heavy02011]

My provider: T-Mobile
Location: Stuttgart
Default language: German
Not working after upgrade.

[jwildeboer]

My provider: Telekom.de and Vodafone
Location: Munich, Germany
Device: iPhone 11 (Vodafone) and SE 1st gen (Telekom)
CWA: 1.0.7 on both.
Default language: English on both.
Everything working after upgrade.

[jwildeboer]

Steps I would take to try to reactivate tracking:

• go into flight mode
• force end CWA
• leave flight mode (so force new booking into mobile network)
• check settings to see if COVID-19 tracking becomes available.

If that doesn't work:

• go into flight mode.
• switch device off.
• Power on again
• deactivate flight mode
• check settings to see if COVID-19 tracking becomes available

Final measures:

• delete app
• power cycle device
• install app

[MarcelStu]

Same problem here:

My provider: Telekom.de (E-Sim/primary), Vodafone (physical Sim, deactivated since 2 weeks and during this issue)
Location: Frankfurt, Germany
Device: iPhone XS
CWA 1.0.7 (0)
Default language: German
Not working after upgrade

[haosap]

Hello,
I'm facing the same issue as described here with my device after upgrading to iOS 13.6 today. Already called the hotline, they took notes but didn't know about the issue. Everything worked fine with iOS 13.5.

CWA version: 1.0.7
iOS version: 13.6 (17G68)
Device: iPhone XR (A2105)

My provider: Drillisch, o2-de
Location: Passau, Germany
Default language: English before upgrading, switched to German as an attempt to fix it

Things I tried:

• rebooted phone severeal time
• reselected "Germany" as my region in settings
• reinserted my SIM card (German number & contract)
• background refresh is enabled
• install the Italian app ("Immuni"), which is also unable to access the exposure API (I kept the CWA parallel)

It renders the app/exposure notification framework useless.

Best regards

jg

Hi @androthan ,
Thanks for testing it. Could you please do us a favor? We cannot see the bug in our dev team, so please try to disable the location service and enable the location service again. Thanks.

[tocotronaut]

maybe it's a pattern: most affected people have 2 sim-cards in use - so it could be a problem with the integrated eSim.

Can the people only using only one provider tell if they are using an esim Profile?

[seetiger2000]

maybe it's a pattern: most affected people have 2 sim-cards in use. It could be a problem with the integrated eSim.

Can the people only using one provider tell if they are using an esim Profile?

I use a eSim for the Apple Watch
iPhone 11
Provider Telekom

[sebago2000]

maybe it's a pattern: most affected people have 2 sim-cards in use. It could be a problem with the integrated eSim.

Can the people only using one provider tell if they are using an esim Profile?

I can confirm that I have an eSIM in my iPhone SE, which is deactivated, but could be the reason. The provider is Truphone.

[JThoennes]

maybe it's a pattern: most affected people have 2 sim-cards in use - so it could be a problem with the integrated eSim.

Can the people only using only one provider tell if they are using an esim Profile?

I am using a normal SIM though my phone supports eSIM.

[Tho-Mat]

I'm using a normal Sim+esim (o2+telekom)
but i did [https://github.com/corona-warn-app/cwa-app-ios/issues/911#issuecomment-659134174]
and have no problem

[thomasaugsten]

Thomas, I sent you a personal mail in order to support you with debugging information.
I didn't receive a mail from you

[JThoennes]

Thomas, I sent you a personal mail in order to support you with debugging information.
I didn't receive a mail from you

Thomas, sent the mail to the provided SAP address again. Grey listing?

[androthan]

Hi @androthan ,
Thanks for testing it. Could you please do us a favor? We cannot see the bug in our dev team, so please try to disable the location service and enable the location service again. Thanks.

@haosap Tried that now several times, even with some restarts included. Nothing changed. Will send a sysdiagnose like mentioned above.

Addition: I'm not using an eSIM and never was.

[DenisMtfl]

I have IOS 14.0 (beta) and CWA in germany ist not working. Only blank screen after app start.

[thomasaugsten]

did somebody received this message or can reproduce this message?

[JThoennes]

I have IOS 14.0 (beta) and CWA in germany ist not working. Only blank screen after app start.

For iOS 14 people, there is an own bug... ;-)
Pinned issue: https://github.com/corona-warn-app/cwa-app-ios/issues/749
@DenisMtfl

[sebago2000]

did somebody received this message or can reproduce this message?

Nope, I only get this window.

[seetiger2000]

did somebody received this message or can reproduce this message?

No

[m-arx]

maybe it's a pattern: most affected people have 2 sim-cards in use - so it could be a problem with the integrated eSim.

Can the people only using only one provider tell if they are using an esim Profile?

i am on an iPhoneX, so no eSIM and it doesn't work for me.

[m-arx]

Thanks for testing it. Could you please do us a favor? We cannot see the bug in our dev team, so please try to disable the location service and enable the location service again. Thanks.

i have disabled location services,
restarted iPhone and re-enabled location services.
System setting still shows "not available in your region"

[wbmp]

My provider: Telekom
Location: Hagen, NRW, Germany
Device: iPhone 11 Pro Max
CWA: 1.0.7
Default Language: German
SIM: eSIM only

CWA is fully working after update.

[florian101010]

Hello,
I'm facing the same issue as described here with my device after upgrading to iOS 13.6.
_Everything worked fine with iOS 13.5_
I was using CWA since day 1 w/o problems.

• CWA version: 1.0.7
• iOS version: 13.6 (17G68) (was attending Apple beta program before but deleted beta profile after final iOS 13.6 was available)

• Device: iPhone 11 Pro

• provider: o2-de with nano sim and Apple Watch with o2 eSIM

• Location: Munich, Germany
• Default language: German before upgrading, switched to English as an attempt to fix it

Things I tried:

• Activated / deactivated location services several times and rebooted
• rebooted phone several times
• switched to flight mode several times

• reselected "Germany" as my region and language in settings

• deleted app twice

• power cycled device

• reinstalled app

• background refresh is enabled

If I click accept - window disappears but exposure logging switch still deactivated

[Ein-Tim]

Hi

I don't experience this issue, but I wanted to share some technical details, maybe it'll help with the investigation.

• CWA version: 1.0.7

• iOS version: 13.6 (17G68) (was attending Apple beta program before, deleted beta Profil one week ago. So I updaded from iOS 13.6 Public Beta 3)

• Device: iPhone XR

• Provider: o2-de with nano sim

• Location: Munich, Germany

• Default language: German

[Flocksserver]

Hey guys,
in our team we always have problems with new iOS Versions regarding bluetooth. With 13.6 in particular: we investigated today morning, that it seems that the scanning not starts in our app after the device was updated to iOS 13.6. The simple "solution" was to just simply rebuild the native iOS specific code with xcode 11.6 (the version that matches iOS 13.6).

@Tho-Mat @SebastianWolf-SAP So maybe this is the reason why the developers cannot reproduce the issue if they tried to "debug" the app. Because the new build on an 13.6 iOS device requires the new xcode version.

Hope that helped and it is maybe exactly the same "stupid" issue we faced.

Good luck!

PS: https://github.com/corona-warn-app/cwa-app-ios/issues/916 <-- seems to be the same root cause?

[markusbucher]

Hi there.
No issues with iOS 13.6, dualSim Telekom.

Ciao
Markus

[SebastianWolf-SAP]

@Flocksserver Thanks for the hint. However, according to the information which we have received directly from Apple, the root cause is actually within the operating system and not related at all to the app or how it is built. Preliminary investigation results show that it has something to do with the region issue bugs (these nasty popups) that iOS already had in 13.5.

It seems that some erroneous state was persisted in the Exposure Notification Framework in the operating system that leads now to a complete malfunction on _some_ devices in 13.6. No workarounds known so far except a factory reset - we definitely wouldn't recommend that... Apple is working on a fix with highest priority. Let's cross our fingers that they fix it soon.

[seetiger2000]

at that moment the problem was fixed

[thomasaugsten]

@seetiger2000 Can you elaborate what you did to fix the problem?

[seetiger2000]

@seetiger2000 Can you elaborate what you did to fix the problem?

I did nothing
Just became a push notification from iOS that the Corona tracking is active again

[githubuserbischur]

On the iPhone X the App doesn't work since I upgraded the iOS (now 13.6). After upgrading my iPhone 7 the App is working as usual (?). I tried to delete and reinstall it, switched on and off the flight mode, restarted the iPhone and so on. It seems to be a serious problem.

[thomasaugsten]

@seetiger2000 did you reset anything ?

[seetiger2000]

@seetiger2000 did you reset anything ?

No reset or update needed

[florian101010]

No push for and exposure logging still “not active in my region”.

[Alexcirlan]

Steps I would take to try to reactivate tracking:

• go into flight mode
• force end CWA
• leave flight mode (so force new booking into mobile network)
• check settings to see if COVID-19 tracking becomes available.

If that doesn't work:

• go into flight mode.
• switch device off.
• Power on again
• deactivate flight mode
• check settings to see if COVID-19 tracking becomes available

Final measures:

• delete app
• power cycle device
• install app

Did this 100 times (no exaggeration). It doesn’t work

[thomasaugsten]

Did somebody has a test device with this problem? Maybe he can try to reset the settings of iOS. But he will lose all his wifi passwords, apple pay cards and all other custom settings. Not recommended on a productive device.
Settings -> General -> Reset -> Reset All Settings (First Option)

[m-arx]

No push for and exposure logging still “not active in my region”.

Same for me - did not go back to working.

@florian101010 - you seem like a frood who knows where his towel is.

[Kiju-hd]

Well, my iPhone XR also seems to be an "amazingly together guy"! ; )
Did the upgrade minutes ago and everything works just fine!

My provider: Telekom
Location: Würzburg, Germany
Device: iPhone XR
Default language: English
CWA: 1.0.7, downloaded on June 17

[githubuserbischur]

Good morning
Yes I resetted everything, e.g. the App, restarted the phone, etc.

Mit freundlichem Gruß
Hans-Peter Bischur

Am 17.07.2020 um 20:07 schrieb Thomas Augsten [e-mail]:


@seetiger2000 did you reset anything ?

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[Alexcirlan]

Good morning Yes I resetted everything, e.g. the App, restarted the phone, etc. Mit freundlichem Gruß Hans-Peter Bischur Am 17.07.2020 um 20:07 schrieb Thomas Augsten [e-mail]:  @seetiger2000 did you reset anything ? — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

Same here, no result as it behaves the same.

[githubuserbischur]

I would like to send you a screenshot:

Mit freundlichem Gruß
Hans-Peter Bischur

Am 17.07.2020 um 20:34 schrieb florian101010 [e-mail]:


No push for and exposure logging still “not active in my region”.

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[githubuserbischur]

Good morning

Mit freundlichem Gruß
Hans-Peter Bischur

Am 18.07.2020 um 10:23 schrieb Alexcirlan [e-mail]:


Good morning Yes I resetted everything, e.g. the App, restarted the phone, etc. Mit freundlichem Gruß Hans-Peter Bischur Am 17.07.2020 um 20:07 schrieb Thomas Augsten [email protected]:  @seetiger2000 did you reset anything ? — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

Same here, no result as it behaves the same.

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[USR123456]

I am also suffering from this issue. No e-Sim.

I‘m curious, before my update to 10.13.6 I constantly got the Popup Message about Region change. Did the people that are suffering from this current issue also get the pop-up or is this also happening to people who didn’t get the pop-up?

[JThoennes]

Just to add to my report - before the upgrade I got these pop-ups with regard to region changes quite regularly several times every day.

[m-arx]

I can confirm, I also got several of those location warnings per day before the upgrade.

[florian101010]

I don’t remember these location / region warning pop ups before the upgrade. It just worked.

[githubuserbischur]

Hi
I got this popup too, it appeared every day. Helpcenter told me to ignore it. Now the App us wearthless for me.
Thank for writing the mail.

Mit freundlichem Gruß
Hans-Peter Bischur

Am 18.07.2020 um 15:24 schrieb Thomas Kowark [e-mail]:


@USR123456 - good point. To keep the thread manageable, it would be great though, to only get confirmation from people that did not have (or cannot remember seeing) theses popups. As noted in #911 (comment) it is the working assumption that these two errors go hand in hand.

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[tocotronaut]

Hi I got this popup too, it appeared every day. Helpcenter told me to ignore it. Now the App us wearthless for me.

With iOS 13.5/13.5.1 this information given was correct. Ignore it. Apple was questioned to fix Popup.
With iOS 13.6 Apple fixed the popup (i dont belive you get the old popup anymore), but unfortunately the Update broke the Covid-19 Kontaktprotokoll completely for some people.

This seems to be a problem Apple has to solve so nobody here or at the hotline can help you with this problem..
We can only try to help Apple to repair the problem. for this it can be useful to look out for Patterns

[Heavy02011]

just tried to activate “Risikoermittlung” and it worked without any further actions.
The App is working again.

[florian101010]

Seem to work for me as well! Without any further actions.

[androthan]

Hello there, the API framework just "reactivated" itself on my device today. I did nothing directly to fix it, my phone just notified me about the enabled exposure notifications. However remarkable is, that I was logged in to an Austrian cell network (Magenta-T) when this happened. My iPhone XR was still connected to a Wifi-Hotspot though. The CWA refreshed itself and seems to be working fine for now.

jg

[Alexcirlan]

For me (iOS14 beta2)

is still not working
It is stopping at this step... opening the app again will show a black screen.

In settings i see “not available in your region” even i am in Germany

I tried all the tricks (even reset settings) but didn’t work.

[Ein-Tim]

For me (iOS14 beta2)

is still not working

It is stopping at this step... opening the app again will show a black screen.

In settings i see “not available in your region” even i am in Germany

I tried all the tricks (even reset settings) but didn’t work.

For iOS 14, there is another issue, for example: #886. You could also take a look at the FAQ

[florian101010]

Hello there, the API framework just "reactivated" itself on my device today. I did nothing directly to fix it, my phone just notified me about the enabled exposure notifications. However remarkable is, that I was logged in to an Austrian cell network (Magenta-T) when this happened. My iPhone XR was still connected to a Wifi-Hotspot though. The CWA refreshed itself and seems to be working fine for now.

jg

I was also logged into an Austrian mobile network wenn I successfully tried to active exposure logging.

[githubuserbischur]

Hello
Does anybody know what apple is planning to fix this bug?

Mit freundlichem Gruß
Hans-Peter Bischur

Am 19.07.2020 um 10:50 schrieb florian101010 [e-mail]:


Hello there, the API framework just "reactivated" itself on my device today. I did nothing directly to fix it, my phone just notified me about the enabled exposure notifications. However remarkable is, that I was logged in to an Austrian cell network (Magenta-T) when this happened. My iPhone XR was still connected to a Wifi-Hotspot though. The CWA refreshed itself and seems to be working fine for now.

jg

I was also logged into an Austrian mobile network wenn I successfully tried to active exposure logging.

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[m-arx]

on the FAQ

https://www.coronawarn.app/en/faq/?search=13.6

this is now mentioned - is there an apple bugtracker link where the issue can be tracked?

[SebastianWolf-SAP]

Unfortunately not, but we will keep you up to date here as soon as we hear something from Apple.

Mit freundlichen Grüßen/Best regards,
SW
Corona Warn-App Open Source Team

[tiwdi]

The App was working fine on my old iPhone SE. After migrating to the new iPhone SE2020 it seemed OK but the contact data was not transferred. While still setting up the new phone I updated to 13.6 with all above mentioned effects.
Provider: 1&1 / Vodafone Network, same SIM as in old iPhone, no E-SIM
Location: Stuttgart area

[tiwdi]

I browsed through all the screenshots but the message I get when I try to activate was not posted jet. So, for the sake of completeness:

The effect of pushing one of the two buttons is the same - nothing!

[JThoennes]

Today I started a bicycle tour near the border to the Netherlands and all of a sudden the contact exposure started working again. Back to normal.

[githubuserbischur]

Good morning
After updating the app this morning I can’t find any improvements. What the h... is Apple improving?

Hans-Peter

Am 20.07.2020 um 23:38 schrieb Jörg Thönnes [e-mail]:


Today I started a bicycle tour near the border to the Netherlands and all of a sudden the contact exposure started working again. Back to normal.

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[tocotronaut]

This Issue is not for chatting or everyday questions. Please stay Focused on Issue#911

btw: Apple is not the Developer of the Corona Warn App.
You can see, the (technical) Corona-Warn-App Changelog here: https://github.com/corona-warn-app/cwa-app-ios/releases

if Apple improves something you'll probably get an iOS/iPadOS update.

[m-arx]

Hello, still got the problem, send you a direct mail as indicated above.

Thanks.

[SonicTTH]

My provider: Vodafone.de 41.2
Location: Herzogenaurach, Bavaria, Germany
Device: iPhone SE 2Gen
CWA: 1.1.1 (3) (If CWA means Corona Warn App)
Default Language: German
Not working after upgrade

[Beiden1984]

Provider 1 psim: Vodafone.de 41.2
Provider 2 esim: Telekom.de 41.0
Location: Baden-Württemberg, Germany
Device: iPhone XR
CWA: 1.1.1
Default Language: German
Device have an active corporate profile
Not working after upgrade

[steer629]

same issue here

I notice that after I had very short time in Belgium(no in Belgium but with the iphone registered to Belgium network in border region), the issue happened.

[githubuserbischur]

Hi
is there any progress in finding the bug?

Hans-Peter

Am 23.07.2020 um 14:27 schrieb steer629 [e-mail]:


same issue here

I notice that after I had very short time in Belgium(no in Belgium but with the iphone registered to Belgium network in border region), the issue happen

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[Atti1952]

Iphone X 13.6, Telekom, CWA 1.1.1 (3) German language Cologne
Same here, CWA stopped to work after upgrade to 13.6 "Keine Risikoermittlung".
Deleted and reinstalled the app yesterday. Now I can't even authorize it now like others mentioned before.
Very strange that this forum seams to be the only place where this is oprnly discussed, all the news platforms don't talk about it!
Wolfgang

[m-arx]

Hello,

my problem was solved by Apple Support.

This was coordinated by @thomasaugsten.

@thomasaugsten: how can others trigger this? can they open a bug report with Apple and expect the same treatment?

[githubuserbischur]

Nice, but what did they do? My App isn’t working.

Mit freundlichem Gruß
Hans-Peter

Am 25.07.2020 um 12:08 schrieb m-arx [e-mail]:


Hello,

my problem was solved by Apple Support.

This was coordinated by @thomasaugsten.

@thomasaugsten: how can others trigger this? can they open a bug report with Apple and expect the same treatment?

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[m-arx]

They fixed a configuration issue on my phone
, not user-correctable.

[githubuserbischur]

I read in a newspaper this morning that they have fixed the bug. But my app still isn’t working.
Gruß
Hans-Peter

Am 25.07.2020 um 14:20 schrieb m-arx [e-mail]:


They fixed a configuration issue on my phone
, not user-correctable.

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[Hachrey]

Has the same problem since update to v13.6.
Before has working stable. And by my wife on v13.5.1 still working well.

I chatted with the Apple support. Sadly I get no informations about this issue.
Have forward the FAQ link of CWA:
https://www.coronawarn.app/de/faq/#iOS_136

And also this link to the github issue. But sadly if I’m not participating a dev team I’m not able to get some informations.

There only can day that the dev teams in conversation how the FAQ says already.

That means for me, still waiting...

[thomasaugsten]

We hope Apple will publish the fix for this problem soon to the public. They tested a fix with a small test group but not publish the fix or hand it over to us.

[Alexcirlan]

How can we join the beta/TestFlight group?

[dwarsloeper]

Provider normal SIM : Telekom
Location: Lüneburg, Germany
Device: iPhone SE (1)
CWA: 1.1.2
IOS 13.6
Default Language: German
Trying to get CWA working since app was launched, but never got it running.
Gray button "Risiko Ermittlung" , could never be enabled, because of "Covid-19-Bewegungsaufzeichnungen" -> "In deiner Region nicht verfügbar".

[Sergey564]

Device: iPhone X
iOS: 13.6
Network: O2-de
Location: Frankfurt am Main

I reset my iPhone and since then I cannot activate exposure logging. The switch goes on but when I go back it turns off.
In the iPhone privacy settings under Heath It says that exposure is ON.

[thomasaugsten]

@Sergey564 can you provide a screenshot when you click on COVID 19 in the iOS settings?

[DenisBY]

did somebody received this message or can reproduce this message?

Yes, I'm getting this time to time:

But if I go to settings everything is enabled and looks OK

[Sergey564]

@Sergey564 can you provide a screenshot when you click on COVID 19 in the iOS settings?

Here

[githubuserbischur]

Here it is

Gruß
Hans-Peter

Am 28.07.2020 um 13:45 schrieb Sergey564 [e-mail]:


@Sergey564 can you provide a screenshot when you click on COVID 19 in the iOS settings?

Here

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[Sergey564]

After restarting iPhone the problem is solved.

[githubuserbischur]

No, that didn’t help

Hans-Peter

Am 28.07.2020 um 20:42 schrieb Sergey564 [e-mail]:


After restarting iPhone the problem is solved.

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[Netswipe]

I am having the same problem here

[stbender]

Same problem here
iPhone 11 Pro
iOS 13.6
Vodafone, no eSIM
Corona warn app was working before updating to 13.6

[JimmyBoy4711]

Had the same problem since weeks now.
Today first I tried to delete the cwa, which did not worked out correctly. The app was deleted, but some settings were still active in the settings section. The cwa icon was replaced by a general apple Icon, but I was still able to access the settings (turn on/off background sync etc). CWA could not be reinstalled from App Store because the App was still installed for Apple (Open Icon instead of Reinstall icon).
I performed a complete reset and backup restore of my iPhone (11 Pro - iOS 13.6 - Vodafone 41.2) and after that I was able to reinstall the cwa successfully.
But unfortunately the exposure logging is still stopped, even after a complete new reset and reinstall with cwa 1.1.2 (0).

PS: cwa has no active Bluetooth interface!

[thomasaugsten]

Our first test with a fixing iOS profile was successful we hope we can distribute this iOS profile soon. Thanks for your patient.

[githubuserbischur]

Is there any progress in repairing the bug?

[thomasaugsten]

We still in discussion with Apple to receive this repairing profile.

[thomasaugsten]

If you aren't able to turn on Exposure Notifications, follow these steps:

1. Download this configuration profile.
   http://appldnld.apple.com/iOSProfiles/Reset_ExposureNotifications.mobileconfig

2. Open the Settings->General->Profiles (Profile&Geräteverwaltung) and tap Profile Downloaded.

3. Tap Install in the upper-right corner, then follow the
   on screen instructions.
4. Reboot your iPhone to complete the installation.
5. Turn on Exposure Logging in the Settings app.

[stbender]

It works! Thank you!

[Netswipe]

Yes, works!

stbender [e-mail] schrieb am Mi. 5. Aug. 2020 um 00:22:

It works! Thank you!

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[Alexcirlan]

It works now, thank you!

[warrie87]

Works, ty!

[githubuserbischur]

Yeepee (not very professionell, I know), but at leaste all your efforts were successful! Thank you 🤓

Hans-Peter

Am 05.08.2020 um 07:49 schrieb warrie87 [e-mail]:


Works, ty!

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[Atti1952]

Seems to works, we'll find out in the future. Therefore thanx for your effort, I feel safer now.
Unfortunately some serious questions remain:
How come that it took so long?
Why was this failure not shared with the public. Even Apple support wasn't aware of the problem when I called them yesterday and demonstrated the failure of activation? After internal reseach they got back to me and promised to take care of it with 13.6.1. even if not every Iphone with 13.6 was affected, there must be thousands more out there that didn't get any hint. How many of those were able to find this forum, and were able to do the installation process?
Shoudn't the news media and of course the government be aware of this slapstick? Finally it's about health, safety and last not least a substancial amount of money for a small app.

[thomasaugsten]

There will be soon a iOS Update available which will fix this state on all affected devices automatically via OTA Update.

[dwarsloeper]

Does not work !!

Applied the profile, rebootet iPhone SE, Exposure Notifications can still not be enabled : "Covid-19-Bewegungsaufzeichnungen" -> "In deiner Region nicht verfügbar".
Removed CWA, re-installed again : same problem.

Provider normal SIM : Telekom
Location: Lüneburg, Germany
Region: Germany
Device: iPhone SE (1)
CWA: 1.1.2
IOS 13.6
Default Language: German
Trying to get CWA working since app was launched, but never got it running.
Gray button "Risiko Ermittlung" , could never be enabled, because of "Covid-19-Bewegungsaufzeichnungen" -> "In deiner Region nicht verfügbar".

[thomasaugsten]

@dwarsloeper Hi did you ensure to install the profile under Settings->General->Profiles and press install multiple times? Can you please remove the profile and try again?

[dwarsloeper]

Hi, yes I did and removed / installed again. Same result .. doesn't work

When I started the app again , following error popped up :

Cannot reproduce. Following some screeshots ... which are probably very well known to you.

Enabled Button ist activated for a second...

.... the goes off immediately again

### AND NOW ??

[thomasaugsten]

Hi we need more details about the situation on your phone.
Can you contact me directly

[dwarsloeper]

sure

[MarcelStu]

It works now. Thank you 😊

[JimmyBoy4711]

If you aren't able to turn on Exposure Notifications, follow these steps:

1. Download this configuration profile.
   http://appldnld.apple.com/iOSProfiles/Reset_ExposureNotifications.mobileconfig
2. Open the Settings->General->Profiles (Profile&Geräteverwaltung) and tap Profile Downloaded.
3. Tap Install in the upper-right corner, then follow the
   on screen instructions.
4. Reboot your iPhone to complete the installation.
5. Turn on Exposure Logging in the Settings app.

Works, perfekt! Thx!!!

[J1ppY]

The profile worked fine for me. But I had to re-install the app first to reactivate the tracking again!

However thanks for your effort!

[tiwdi]

The profile worked! Thank you for your efforts!

[stecampe]

iPhone SE 1.G (iOS 13.6.,App Version 1.1.2)Riskidentification still doesn't work. The request: Activate risk identification! But it's already activated. Background-updates never worked!I always had to make the updates manually!The protocol shows the last entry when I updated manually

[thomasaugsten]

@stecampe the background app refresh is activated in your iOS?
Einstellungen->Allgemein->Hintergrundaktualisierung ?

[stecampe]

Yes it’s activated! Bluetooth is on , energysaving Mode off!

Thomas Augsten [e-mail] schrieb am Sa. 8. Aug. 2020 um
19:38:

@stecampe https://github.com/stecampe the background app refresh is
activated in your iOS?
Einstellungen->Allgemein->Hintergrundaktualisierung ?

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[stecampe]

Excuse me! Refresh was off!

>

Yes it’s activated! Bluetooth is on , energysaving Mode off!

Thomas Augsten [e-mail] schrieb am Sa. 8. Aug. 2020 um
19:38:

@stecampe https://github.com/stecampe the background app refresh is
activated in your iOS?
Einstellungen->Allgemein->Hintergrundaktualisierung ?

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[Thisi-3307]

Hi there - on the described preliminary fix- this dies not work on my iPhone (11 pro Max). I can’t even load the configuration profile. Any thoughts how to fix? Thx

[thomasaugsten]

Apple released 13.6.1 this release should solve the issue for all devices. Please try to upgrade your OS.

[Thisi-3307]

This update to iOS 13.6.1 on my iPhone fixed the issue. 😀
Thx

[stecampe]

There is no issue before and after iOS update

Thisi-3307 [e-mail] schrieb am Do. 13. Aug. 2020 um 11:22:

This update to iOS 13.6.1 on my iPhone fixed the issue. 😀
Thx

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[Beiden1984]

With ios Update 13.6.1 the problem is solved.

[Alexcirlan]

Problem and solution on iOS14 beta 5

After installing beta5 Corona-Warn-app stopped working with “not available in your region” error.

This was fixed by going on iPhone settings > exposure notification > set active region

There I selected Germany (you can add even more).

And then it works again.

[tkowark]

This issues seems to now be reliably solved with iOS 13.6.1. Thank you all for your input and your patience while this was sorted out. In case it reappears on a different iOS Version (e.g., with the release of iOS 14 (the release version)), please open a new issue.

[yusri1094]

How i want to upgrade ios 12.4.8

[tocotronaut]

How i want to upgrade ios 12.4.8

if you have 12.4.8 your device is probabyl too Old to recieve iOS13.
So you may need a new device to use the Corona-Tracking Feature.

otherwise Try This:
Go to Settings > General > Software Update.
Tap Download and Install.

[stecampe]

I have now iOS 14.1. So i don’t know if there is an issue with 12.4.8

tocotronaut [e-mail] schrieb am Do. 15. Okt. 2020 um
08:03:

How i want to upgrade ios 12.4.8

if you have 12.4.8 your device is probabyl too Old to recieve iOS13.

otherwise Try This:
Go to Settings > General > Software Update.
Tap Download and Install.

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[tocotronaut]

iOS 12 is generally not supported by Corona-Warn-App. You need! iOS 13 or later.