Cwa-app-ios: IPhone repeatedly shows "exposure notifications region changed" dialog
Your Question
- Hardware: IPhone 11 Pro Max
- iOS Version: 13.5.1
First of all kudos to the team for reaching this milestone. Great achievement and definitely a template approach to future projects (hopefully).
Issue
I am posting this as a question since I am unsure about the source. After installation the iOS app this morning, the Phone in the mean showed this dialog twice.
The phone was not moved that much throughout the day, mostly residing on my desk.
Other seems to face the same issue (Twitter Link).
Questions
- Is this something to report to Apple?
- Is it an issue?
- Which additional information would you need from me?
Thanks for your support.
Cheers.
sventropy
All 22 comments
This happened to me as well. I moved rather 1 mile today in Mid-Berlin.
rstockm
on 16 Jun 2020
This is definitely no notification from the app. The notification comes from the Exposure-Notification-Framework, so it's a „bug“ that should be reported to Apple. (If that happens more often without changing the region.)
tens0rfl0w
on 16 Jun 2020
This alert and a not enough space error comes from the Exposure-Notification-Framework. This is a bug by Apple and already reported and will be fixed soon. You can ignore this message it will not affect the exposure notification. You can check under settings->data protection-> health-> covid19 the exposure notification is always on.
thomasaugsten
on 16 Jun 2020
Can confirm this behavior on iPhone 11 iOS 13.5.1 too.
Gill-Bates
on 16 Jun 2020
This happened on my wife's the iPhone Xr with iOS 13.5.1 today.
hmstahl
on 16 Jun 2020
Hi, this is happening to me all the time as well. My language settings are English and Region is Germany. Some region settings were changed though after these notifications, my news app is showing UK news instead of German news now and I cannot find the way to switch it back. I did not move outside the country or anywhere near the border.
Lana-ra
on 17 Jun 2020
Same here: Region Germany, language English.
jjochen
on 17 Jun 2020
happened to me many times too, stay in home office only, pinneberg.
region germany
language german
ios 13.5.1, iphone 11 pro max
visualication
on 17 Jun 2020
Can confirm the issue, I did not even leave the so called Rems-Murr-Kreis in Germany.
iPhone 8+, latest iOS, region Germany. Distance travelled about 2,5 km max.
Mobile network + Bluetooth + GPS on, automatic time settings, timezone Berlin.
Suspected culprit is the change from mobile network to Wifi, because then the message popped up, but could be coincidence.
bufemc
on 18 Jun 2020
region germany
language English
ios 13.5.1, iPhone 11 Pro
Happens three times a day - minimum. Travel distance 15km max
JukeboxOne
on 18 Jun 2020
Can also confirm the issue. Happens at least 3-4 times a day.
I travel about 40km to my work place.
iOS: 13.5.1
HW: iPhone 11 Pro Max
Settings: Region: Germany, Language: English, Mobile Network: On, Bluetooth: On, Time setting: Automatic, Time zone: Berlin
itsfloha
on 25 Jun 2020
I can confirm this issue still exists as of today (the message popped up just now, in fact).
My iPhone moved less than 100 m over the last 15 hours, and less than 50 km (to work and back) over the last 30 hours.
iPhone X, iOS 13.5.1, Region: Germany, Carrier: T-Mobile, Time Zone: Berlin (Automatic), Language: English, Mobile Data: On, Wifi: On, Bluetooth: On. Connected to Wifi while the message popped up, WiFi Router: FritzBox 7490.
dh4nav
on 30 Jun 2020
This message is annoying as f**k!
Apart from Apple's responsibility to investigate I would be very pleased if someone from Telekom and SAP could make efforts -- I'm sure you've been paid well enough in advance according to the app's ridiculously high costs.
bkahlert
on 8 Jul 2020
@bkahlert Please check your language! It has been mentioned repeatedly in various occasions, also in our FAQ that this is exclusively Apple's responsibility, that this message can't be caught by the app itself and that we all need to wait for Apple to release a fix with their next iOS version.
Mit freundlichen Grüßen/Best regards,
SW
Corona Warn-App Open Source Team
SebastianWolf-SAP
on 8 Jul 2020
@bkahlert let’s have some patience. I understand from what I’ve read it’s an upstream issue on Apple’s end and therefore the immediate problem does not lie with either Telekom or SAP. Hopefully this is resolved soon in an OS update.
robmorgan
on 8 Jul 2020
For € 20'000'000 I would just accept a f**k and don't whine about foul language. (Also, he surely meant "funk" or "fink")
samkrieg
on 11 Jul 2020
@samkrieg We have a code of conduct and that needs to be respected by everybody on this platform.
Mit freundlichen Grüßen/Best regards,
SW
Corona Warn-App Open Source Team
SebastianWolf-SAP
on 11 Jul 2020
Thank you @robmorgan for calming down the discussion instead heating it up.
Thank you @samkrieg for reassuring that I'm not the only one seeing a problem in that deal.
@SebastianWolf-SAP you are right, I should have watched my language and it is your right to tell me. But if you do, please don't ignore that it doesn't come out of a sudden but it's a reaction to something far less tolerable. Apart from the way I criticized, I'm loyal to what I criticized. In some countries, helping and supporting is considered a service to the people these days, whereas Telekom and SAP seem to have focussed on making a _good_ deal -- something of what I can't find any justification for.
I consider that aspect of my critique important enough so that it shouldn't be so easily ignored by simply referring to a FAQ or to the code of conduct.
bkahlert
on 11 Jul 2020
@bkahlert We are here, we are listening and yes, we also appreciate the community‘s efforts very much. One example: Just today the dev team fixed a critical issue (#880) which was reported by the community in that speed that the team could fix it really fast. Without the community we wouldn’t have seen that fix that early. Thus, I really can‘t agree with you here.
On the other side there are simply things which we can’t influence. Apple has its own delivery schedules and they will release the fix with iOS 13.6 when it’s done. That‘s why we haven’t ignored the input by the community - we are simply informing everybody what‘s the case here.
Mit freundlichen Grüßen/Best regards,
SW
Corona Warn-App Open Source Team
SebastianWolf-SAP
on 11 Jul 2020
By the amount Germany was charged for the app (https://www.daserste.de/information/politik-weltgeschehen/kontraste/videosextern/corona-warn-app-ziemlich-teuer-104.html; "The monthly costs presumably include manual contact tracing, but the development cost charged by Deutsche Telekom and SAP is completely inexplicable." https://9to5mac.com/2020/06/16/germanys-contact-tracing-app/) one could have hoped for more...
bkahlert
on 15 Jul 2020
@bkahlert Since this is a bug in iOS, you're blaming the wrong party. How many _billions_ have customers paid to Apple over the course of the last few years - and yet they delivered an API that seems poorly tested and instable.
sin-azucar
on 15 Jul 2020
Since this issue is now fixed with iOS 13.6., we'll close the issue accordingly. If somebody again experiences it on newer iOS version, please open a new issue for that.
tkowark
on 24 Jul 2020
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Most helpful comment
This alert and a not enough space error comes from the Exposure-Notification-Framework. This is a bug by Apple and already reported and will be fixed soon. You can ignore this message it will not affect the exposure notification. You can check under settings->data protection-> health-> covid19 the exposure notification is always on.