Cura 4.6.1 hangs on startup

Created on 30 May 2020  路  26Comments  路  Source: Ultimaker/Cura

Application version
(The version of the application this issue occurs with.)
4.6.1

Platform
(Information about the operating system the issue occurs on. Include at least the operating system and maybe GPU.)

OS Name Microsoft Windows 10 Pro
Version 10.0.18362 Build 18362
OS Manufacturer Microsoft Corporation
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU ASUS_MB_CNL
Processor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1105, 6/6/2019
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX Z390-F GAMING
BaseBoard Version Rev 1.xx
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.752"
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.8 GB
Available Physical Memory 53.5 GB
Total Virtual Memory 73.3 GB
Available Virtual Memory 62.6 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Printer
(Which printer was selected in Cura?)
Ender 3

Reproduction steps

  1. (Something you did.)
  2. (Something you did next.)

Hangs on startup.

Screenshot(s)
(Image showing the problem, perhaps before/after images.)

Window launches, but only displays a 'blank white' window
image

Actual results
(What happens after the above steps have been followed.)
'Blank window'. Waited 10+ minutes on 3 separate attempts

Expected results
(What should happen after the above steps have been followed.)
Would like to use Cura :)

Project file
(For slicing bugs, provide a project which clearly shows the bug, by going to File->Save. For big files you may need to use WeTransfer or similar file sharing sites.)
N/A

Log file
(See https://github.com/Ultimaker/Cura#logging-issues to find the log file to upload, or copy a relevant snippet from it.)

[MainThread] UM.Qt.QtApplication.__init__ [81]: Adding QT5 plugin path: C:\Program Files\Ultimaker Cura 4.6\PyQt5\plugins
[MainThread] UM.Qt.QtApplication.__init__ [91]: Adding QT5 plugin path: C:\Program Files\Ultimaker Cura 4.6\PyQt5\plugins
[MainThread] UM.Application.initialize [144]: Initializing Ultimaker Cura
[MainThread] UM.Application.initialize [145]: App Version 4.6.1
[MainThread] UM.Application.initialize [146]: Api Version 7.2.0
[MainThread] UM.Application.initialize [147]: Build type None
[MainThread] UM.Resources.__initializeStoragePaths [445]: Initializing storage paths
[MainThread] UM.Resources.__initializeStoragePaths [455]: Config storage path is C:\Users\Edward\AppData\Roaming\cura\4.6
[MainThread] UM.Resources.__initializeStoragePaths [463]: Data storage path is C:\Users\Edward\AppData\Roaming\cura\4.6
[MainThread] UM.Resources.__initializeStoragePaths [475]: Cache storage path is C:\Users\Edward\AppData\Local\cura\4.6\cache
[MainThread] UM.PackageManager.__init__ [53]: Found bundled packages JSON file: C:\Program Files\Ultimaker Cura 4.6\resources\bundled_packages\cura.json
[MainThread] UM.PackageManager.__init__ [53]: Found bundled packages JSON file: C:\Program Files\Ultimaker Cura 4.6\resources\bundled_packages\uranium.json
[MainThread] UM.View.GL.OpenGLContext.detectBestOpenGLVersion [118]: Trying OpenGL context 4.1...
[MainThread] UM.View.GL.OpenGLContext.detectBestOpenGLVersion [128]: Yay, we got at least OpenGL 4.1 core: 4.1 Core profile
[MainThread] UM.Qt.QtApplication.initialize [173]: Detected most suitable OpenGL context version: 4.1 Core profile
[MainThread] UM.Qt.QtApplication.initialize [180]: Initializing job queue ...
[MainThread] UM.Qt.QtApplication.initialize [184]: Initializing version upgrade manager ...
[MainThread] UM.PackageManager._loadManagementData [164]: Loaded bundled packages data from C:\Program Files\Ultimaker Cura 4.6\resources\bundled_packages\cura.json
[MainThread] UM.PackageManager._loadManagementData [164]: Loaded bundled packages data from C:\Program Files\Ultimaker Cura 4.6\resources\bundled_packages\uranium.json
[MainThread] UM.PackageManager._loadManagementData [185]: Loaded user packages management file from C:\Users\Edward\AppData\Roaming\cura\4.6\packages.json
[MainThread] UM.PackageManager._saveManagementData [254]: Package management file C:\Users\Edward\AppData\Roaming\cura\4.6\packages.json was saved
[MainThread] UM.PluginRegistry.initializeBeforePluginsAreLoaded [110]: Loading plugin configuration file 'C:\Users\Edward\AppData\Roaming\cura\4.6\plugins.json'
[MainThread] UM.Logger.info [122]: Loaded plugin 3MFReader
[MainThread] UM.Logger.info [122]: Loaded plugin 3MFWriter
[MainThread] UM.Logger.info [122]: Loaded plugin AMFReader
2020-05-29 18:42:27,701 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin ConsoleLogger
2020-05-29 18:42:27,713 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin CuraDrive
2020-05-29 18:42:27,725 - INFO - [MainThread] CuraEngineBackend.CuraEngineBackend.__init__ [90]: Found CuraEngine at: C:\Program Files\Ultimaker Cura 4.6\CuraEngine.exe
2020-05-29 18:42:27,728 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin CuraEngineBackend
2020-05-29 18:42:27,737 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin CuraProfileReader
2020-05-29 18:42:27,739 - DEBUG - [MainThread] UM.Backend.Backend._logSocketState [184]: Socket state changed to Listening
2020-05-29 18:42:27,745 - INFO - [MainThread] UM.Backend.Backend.startEngine [86]: Started engine process: C:\Program Files\Ultimaker Cura 4.6\CuraEngine.exe
2020-05-29 18:42:27,747 - DEBUG - [MainThread] UM.Backend.Backend._backendLog [106]: [Backend] Calling engine with: ['C:\\Program Files\\Ultimaker Cura 4.6\\CuraEngine.exe', 'connect', '127.0.0.1:49674', '']
2020-05-29 18:42:27,753 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend]
2020-05-29 18:42:27,754 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend] Cura_SteamEngine version 4.6.1
2020-05-29 18:42:27,756 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend] Copyright (C) 2019 Ultimaker
2020-05-29 18:42:27,758 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend]
2020-05-29 18:42:27,760 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin CuraProfileWriter
2020-05-29 18:42:27,761 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend] This program is free software: you can redistribute it and/or modify
2020-05-29 18:42:27,763 - DEBUG - [MainThread] UM.Backend.Backend._logSocketState [188]: Socket state changed to Connected
2020-05-29 18:42:27,764 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend] it under the terms of the GNU Affero General Public License as published by
2020-05-29 18:42:27,766 - DEBUG - [MainThread] UM.Backend.Backend._onSocketStateChanged [177]: Backend connected on port 49674
2020-05-29 18:42:27,767 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend] the Free Software Foundation, either version 3 of the License, or
2020-05-29 18:42:27,769 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend] (at your option) any later version.
2020-05-29 18:42:27,771 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend]
2020-05-29 18:42:27,772 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend] This program is distributed in the hope that it will be useful,
2020-05-29 18:42:27,774 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend] but WITHOUT ANY WARRANTY; without even the implied warranty of
2020-05-29 18:42:27,776 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend] MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
2020-05-29 18:42:27,778 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend] GNU Affero General Public License for more details.
2020-05-29 18:42:27,780 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend]
2020-05-29 18:42:27,781 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend] You should have received a copy of the GNU Affero General Public License
2020-05-29 18:42:27,783 - DEBUG - [EngineErrorThread] UM.Backend.Backend._backendLog [106]: [Backend] along with this program.  If not, see <http://www.gnu.org/licenses/>.
2020-05-29 18:42:27,787 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin OBJReader
2020-05-29 18:42:27,793 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin OBJWriter
2020-05-29 18:42:27,803 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin STLReader
2020-05-29 18:42:27,811 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin STLWriter
2020-05-29 18:42:27,818 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin FileLogger
2020-05-29 18:42:27,827 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin FirmwareUpdateChecker
2020-05-29 18:42:27,835 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin FirmwareUpdater
2020-05-29 18:42:27,841 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin GCodeGzReader
2020-05-29 18:42:27,847 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin GCodeGzWriter
2020-05-29 18:42:27,854 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin GCodeProfileReader
2020-05-29 18:42:27,865 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin GCodeReader
2020-05-29 18:42:27,871 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin GCodeWriter
2020-05-29 18:42:27,880 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin ImageReader
2020-05-29 18:42:27,887 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin LegacyProfileReader
2020-05-29 18:42:27,892 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin LocalContainerProvider
2020-05-29 18:42:27,900 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin LocalFileOutputDevice
2020-05-29 18:42:27,906 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin MachineSettingsAction
2020-05-29 18:42:27,913 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin ModelChecker
2020-05-29 18:42:27,921 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin MonitorStage
2020-05-29 18:42:27,928 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin PerObjectSettingsTool
2020-05-29 18:42:27,935 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin PostProcessingPlugin
2020-05-29 18:42:27,941 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin PrepareStage
2020-05-29 18:42:27,947 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin PreviewStage
2020-05-29 18:42:27,956 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin RemovableDriveOutputDevice
2020-05-29 18:42:27,962 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin SentryLogger
2020-05-29 18:42:27,972 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin SimulationView
2020-05-29 18:42:27,979 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin SliceInfoPlugin
2020-05-29 18:42:27,986 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin SolidView
2020-05-29 18:42:27,993 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin SupportEraser
2020-05-29 18:42:28,010 - WARNING - [MainThread] UM.Logger.logException [106]: Exception: Failed to load packages for Marketplace
2020-05-29 18:42:28,012 - WARNING - [MainThread] UM.Logger.logException [110]: NoneType: None
2020-05-29 18:42:28,014 - WARNING - [MainThread] UM.Logger.logException [106]: Exception: Failed to load packages for Marketplace
2020-05-29 18:42:28,015 - WARNING - [MainThread] UM.Logger.logException [110]: NoneType: None
2020-05-29 18:42:28,017 - WARNING - [MainThread] UM.Logger.logException [106]: Exception: Failed to load packages for Marketplace
2020-05-29 18:42:28,019 - WARNING - [MainThread] UM.Logger.logException [110]: NoneType: None
2020-05-29 18:42:28,020 - WARNING - [MainThread] UM.Logger.logException [106]: Exception: Failed to load packages for Marketplace
2020-05-29 18:42:28,022 - WARNING - [MainThread] UM.Logger.logException [110]: NoneType: None
2020-05-29 18:42:28,028 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin Toolbox
2020-05-29 18:42:28,034 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin CameraTool
2020-05-29 18:42:28,041 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin MirrorTool
2020-05-29 18:42:28,050 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin RotateTool
2020-05-29 18:42:28,058 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin ScaleTool
2020-05-29 18:42:28,065 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin SelectionTool
2020-05-29 18:42:28,072 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin TranslateTool
2020-05-29 18:42:28,078 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin TrimeshReader
2020-05-29 18:42:28,089 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin UFPReader
2020-05-29 18:42:28,097 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin UFPWriter
2020-05-29 18:42:28,104 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin UltimakerMachineActions
2020-05-29 18:42:28,177 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin UM3NetworkPrinting
2020-05-29 18:42:28,185 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin UpdateChecker
2020-05-29 18:42:28,185 - INFO - [Thread-1] UpdateChecker.UpdateCheckerJob.run [40]: Checking for new version of cura
2020-05-29 18:42:28,204 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin USBPrinting
2020-05-29 18:42:28,215 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade21to22
2020-05-29 18:42:28,222 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade22to24
2020-05-29 18:42:28,229 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade25to26
2020-05-29 18:42:28,245 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade26to27
2020-05-29 18:42:28,269 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade27to30
2020-05-29 18:42:28,293 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade30to31
2020-05-29 18:42:28,311 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade32to33
2020-05-29 18:42:28,329 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade33to34
2020-05-29 18:42:28,347 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade34to35
2020-05-29 18:42:28,372 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade35to40
2020-05-29 18:42:28,390 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade40to41
2020-05-29 18:42:28,408 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade41to42
2020-05-29 18:42:28,428 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade42to43
2020-05-29 18:42:28,447 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade43to44
2020-05-29 18:42:28,471 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade44to45
2020-05-29 18:42:28,497 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade45to46
2020-05-29 18:42:28,516 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin VersionUpgrade46to47
2020-05-29 18:42:28,542 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin SimpleView
2020-05-29 18:42:28,574 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin X3DReader
2020-05-29 18:42:28,633 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin XmlMaterialProfile
2020-05-29 18:42:28,667 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin XRayView
2020-05-29 18:42:28,693 - INFO - [MainThread] UM.Logger.info [122]: Loaded plugin CustomSupports
2020-05-29 18:42:28,709 - DEBUG - [MainThread] UM.PluginRegistry.loadPlugins [374]: Loading all plugins took 1.3753206729888916 seconds
2020-05-29 18:42:28,742 - INFO - [MainThread] UM.VersionUpgradeManager.upgrade [160]: Looking for old configuration files to upgrade.
2020-05-29 18:42:28,821 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:28,826 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:28,858 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:28,864 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:28,878 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:28,885 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:28,898 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:28,904 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:28,918 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:28,924 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:28,932 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:28,938 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:28,952 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:28,959 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:28,973 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:28,979 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:28,993 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:29,000 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:29,013 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:29,019 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:29,034 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:29,040 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:29,048 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:29,075 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:29,090 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:29,096 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:29,110 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:29,118 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:29,137 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\packages.json, skip it
2020-05-29 18:42:29,145 - WARNING - [MainThread] UM.VersionUpgradeManager._getUpgradeTasks [328]: Failed to get file version: .\plugins.json, skip it
2020-05-29 18:42:32,372 - DEBUG - [MainThread] UM.Settings.ContainerRegistry.loadAllMetadata [360]: Loading metadata into container registry took 2.974043130874634 seconds
2020-05-29 18:42:32,478 - DEBUG - [MainThread] cura.Scene.CuraSceneController.setActiveBuildPlate [111]: Select build plate: 0
2020-05-29 18:42:32,482 - INFO - [MainThread] cura.CuraApplication.run [751]: Initializing machine error checker
2020-05-29 18:42:32,780 - WARNING - [MainThread] LocalContainerProvider.LocalContainerProvider._saveCachedDefinition [286]: The definition cache for definition creality_ender3 failed to pickle.
2020-05-29 18:42:32,786 - INFO - [MainThread] cura.UI.MachineActionManager.addDefaultMachineActions [72]: Default machine actions added for machine definition [creality_ender3]
2020-05-29 18:42:33,083 - WARNING - [MainThread] LocalContainerProvider.LocalContainerProvider._saveCachedDefinition [286]: The definition cache for definition creality_base failed to pickle.
2020-05-29 18:42:33,146 - INFO - [MainThread] cura.Settings.GlobalStack.addExtruder [184]: Extruder[creality_base_extruder_0 #2] added to [Creality Ender-3] at position [0]
2020-05-29 18:42:33,149 - WARNING - [MainThread] cura.Settings.ExtruderManager.registerExtruder [156]: Extruder [creality_base_extruder_0 #2] has already been registered on machine [Creality Ender-3], not doing anything
2020-05-29 18:42:33,150 - INFO - [MainThread] FirmwareUpdateChecker.FirmwareUpdateChecker.checkFirmwareVersion [74]: No machine with name Creality Ender-3 in list of firmware to check.
2020-05-29 18:42:33,590 - DEBUG - [MainThread] cura.Machines.ContainerTree.__getitem__ [106]: Adding container tree for creality_ender3 took 0.43483686447143555 seconds.
2020-05-29 18:42:33,593 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: BQ_PauseAtHeight
2020-05-29 18:42:33,594 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: ChangeAtZ
2020-05-29 18:42:33,595 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: ColorMix
2020-05-29 18:42:33,596 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: DisplayFilenameAndLayerOnLCD
2020-05-29 18:42:33,597 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: DisplayRemainingTimeOnLCD
2020-05-29 18:42:33,598 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: FilamentChange
2020-05-29 18:42:33,599 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: InsertAtLayerChange
2020-05-29 18:42:33,600 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: PauseAtHeight
2020-05-29 18:42:33,602 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: PauseAtHeightRepRapFirmwareDuet
2020-05-29 18:42:33,603 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: PauseAtHeightforRepetier
2020-05-29 18:42:33,604 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: RetractContinue
2020-05-29 18:42:33,604 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: SearchAndReplace
2020-05-29 18:42:33,605 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: Stretch
2020-05-29 18:42:33,606 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: TimeLapse
2020-05-29 18:42:33,607 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin.loadScripts [180]: Begin loading of script: UsePreviousProbeMeasurements
2020-05-29 18:42:33,637 - WARNING - [MainThread] UM.Settings.InstanceContainer.setProperty [372]: Tried to set value of setting #retraction_extra_prime_amount that has no instance in container Super Quality or its definition Creawsome Base Printer
2020-05-29 18:42:33,695 - INFO - [MainThread] cura.CuraApplication.run [756]: Initializing machine manager
2020-05-29 18:42:33,699 - INFO - [MainThread] cura.CuraApplication.run [761]: Initializing container manager
2020-05-29 18:42:33,702 - INFO - [Thread-2] STLReader.STLReader.load_file [52]: Using NumPy-STL to load STL data.
2020-05-29 18:42:33,708 - DEBUG - [Thread-2] UM.Mesh.MeshData.calculateNormalsFromVertices [548]: Calculating normals took 0.0 seconds
2020-05-29 18:42:33,709 - DEBUG - [Thread-2] STLReader.STLReader._read [104]: Loaded a mesh with 8520 vertices
2020-05-29 18:42:33,805 - DEBUG - [MainThread] UM.Scene.Camera._preferencesChanged [255]: Changing perspective mode to perspective.
2020-05-29 18:42:33,818 - DEBUG - [MainThread] cura.Machines.MachineErrorChecker._rescheduleCheck [135]: New error check scheduled.
2020-05-29 18:42:33,965 - DEBUG - [MainThread] UM.Qt.Bindings.Theme.load [158]: Loading theme file: C:\Program Files\Ultimaker Cura 4.6\resources\themes\cura-light\theme.json
2020-05-29 18:42:34,223 - DEBUG - [MainThread] UM.Qt.Bindings.Theme.load [231]: Loaded theme C:\Program Files\Ultimaker Cura 4.6\resources\themes\cura-light
2020-05-29 18:42:35,190 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin._createView [311]: Creating post processing plugin view.
2020-05-29 18:42:35,391 - DEBUG - [MainThread] PostProcessingPlugin.PostProcessingPlugin._createView [321]: Post processing view created.
2020-05-29 18:42:35,527 - DEBUG - [MainThread] cura.OAuth2.AuthorizationService._parseJWT [89]: There was no auth data or access token
2020-05-29 18:42:35,530 - DEBUG - [MainThread] cura.OAuth2.AuthorizationService._parseJWT [89]: There was no auth data or access token
2020-05-29 18:42:35,533 - DEBUG - [MainThread] cura.OAuth2.AuthorizationService._parseJWT [89]: There was no auth data or access token
2020-05-29 18:42:36,151 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [406]: file:///C:/Program Files/Ultimaker Cura 4.6/qml/QtQuick/Controls/Private/BasicTableView.qml:613:17: QML QQuickItem*: Binding loop detected for property "width"
2020-05-29 18:42:36,631 - DEBUG - [MainThread] cura.Machines.Models.NozzleModel._update [28]: Updating NozzleModel.
2020-05-29 18:42:36,635 - WARNING - [MainThread] UM.Decorators.deprecated_function [23]: <function GlobalStack.extruders at 0x000001B5C29AB6A8> is deprecated (since 4.4): Please use extruderList instead.
C:\Program Files\Ultimaker Cura 4.6\python35.zip\cura\Machines\Models\BaseMaterialsModel.py:175: DeprecationWarning: <function GlobalStack.extruders at 0x000001B5C29AB6A8> is deprecated (since 4.4): Please use extruderList instead.
qml: TableViewSelection: index out of range
qml: TableViewSelection: index out of range
2020-05-29 18:42:36,769 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [406]: file:///C:/Program Files/Ultimaker Cura 4.6/resources/qml/PrintSetupSelector/Custom/CustomPrintSetup.qml:76:29: Unable to assign null to double
2020-05-29 18:42:36,781 - DEBUG - [MainThread] UM.Controller.setActiveStage [180]: Setting active stage to PrepareStage
2020-05-29 18:42:36,882 - DEBUG - [MainThread] cura.Machines.Models.NozzleModel._update [28]: Updating NozzleModel.
2020-05-29 18:42:36,920 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [406]: file:///C:/Program Files/Ultimaker Cura 4.6/resources/qml/ActionButton.qml:101: ReferenceError: contentWidth is not defined
2020-05-29 18:42:36,922 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [406]: file:///C:/Program Files/Ultimaker Cura 4.6/resources/qml/ActionButton.qml:101: ReferenceError: contentWidth is not defined
2020-05-29 18:42:36,970 - DEBUG - [MainThread] UM.Controller.setActiveView [108]: Setting active view to SolidView
2020-05-29 18:42:36,973 - DEBUG - [MainThread] ModelChecker.ModelChecker._createView [111]: Creating model checker view.
2020-05-29 18:42:36,980 - DEBUG - [MainThread] ModelChecker.ModelChecker._createView [120]: Model checker view created.
2020-05-29 18:42:36,981 - DEBUG - [MainThread] SliceInfoPlugin.SliceInfo._createDialog [71]: Creating dialog [MoreInfoWindow.qml]
2020-05-29 18:42:37,010 - DEBUG - [MainThread] Toolbox.src.Toolbox._makeRequestByType [542]: Requesting [updates] metadata from server.
2020-05-29 18:42:37,013 - DEBUG - [MainThread] cura.OAuth2.AuthorizationService.getAccessToken [112]: No auth data to retrieve the access_token from
2020-05-29 18:42:37,015 - WARNING - [MainThread] UM.Logger.warning [128]: Cannot add authorization to Butt Api request
2020-05-29 18:42:37,023 - DEBUG - [MainThread] cura.CuraApplication.run [799]: Booting Cura took 10.407157182693481 seconds
Proxy query URL too long for windows API, try with truncated URL
2020-05-29 18:42:38,214 - INFO - [MainThread] UM.TaskManagement.HttpRequestManager._processRequest [346]: Request [f7eec386118e4459be90aacad30e4332] started
2020-05-29 18:42:38,217 - DEBUG - [MainThread] UM.TaskManagement.HttpRequestManager._processNextRequestsInQueue [317]: No more requests to process, stop
2020-05-29 18:42:38,232 - DEBUG - [MainThread] cura.Machines.Models.CustomQualityProfilesDropDownMenuModel._update [34]: Updating CustomQualityProfilesDropDownMenuModel.
2020-05-29 18:42:38,260 - DEBUG - [MainThread] cura.Machines.Models.QualityProfilesDropDownMenuModel._update [63]: Updating QualityProfilesDropDownMenuModel.
2020-05-29 18:42:38,682 - DEBUG - [MainThread] cura.Machines.Models.QualityProfilesDropDownMenuModel._update [63]: Updating QualityProfilesDropDownMenuModel.
2020-05-29 18:42:38,687 - DEBUG - [MainThread] cura.Machines.Models.CustomQualityProfilesDropDownMenuModel._update [34]: Updating CustomQualityProfilesDropDownMenuModel.
2020-05-29 18:42:38,931 - DEBUG - [MainThread] UM.Qt.QtRenderer._initialize [207]: Support for Vertex Array Objects: True
2020-05-29 18:42:38,938 - DEBUG - [MainThread] UM.View.GL.OpenGL.__init__ [112]: Initialized OpenGL subsystems.
2020-05-29 18:42:38,941 - DEBUG - [MainThread] UM.View.GL.OpenGL.__init__ [113]: OpenGL Version:  4.1.0 - Build 26.20.100.7262
2020-05-29 18:42:38,946 - DEBUG - [MainThread] UM.View.GL.OpenGL.__init__ [114]: OpenGL Vendor:   Intel
2020-05-29 18:42:38,948 - DEBUG - [MainThread] UM.View.GL.OpenGL.__init__ [115]: OpenGL Renderer: Intel(R) UHD Graphics 630
2020-05-29 18:42:38,949 - DEBUG - [MainThread] UM.View.GL.OpenGL.__init__ [116]: GLSL Version:    4.10.0
2020-05-29 18:42:38,951 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\default.shader]...
2020-05-29 18:42:38,967 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\selection.shader]...
2020-05-29 18:42:38,980 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\select_face.shader]...
2020-05-29 18:42:38,994 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\default.shader]...
2020-05-29 18:42:39,009 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\composite.shader]...
2020-05-29 18:42:39,029 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\overhang.shader]...
2020-05-29 18:42:39,049 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\striped.shader]...
2020-05-29 18:42:39,069 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\transparent_object.shader]...
2020-05-29 18:42:39,083 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\striped.shader]...
2020-05-29 18:42:39,103 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\xray.shader]...
2020-05-29 18:42:39,115 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\xray_composite.shader]...
2020-05-29 18:42:39,138 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\default.shader]...
2020-05-29 18:42:39,151 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\grid.shader]...
2020-05-29 18:42:39,166 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\platform.shader]...
2020-05-29 18:42:39,191 - DEBUG - [MainThread] UM.View.GL.ShaderProgram.load [58]: Loading shader file [C:\Program Files\Ultimaker Cura 4.6\resources\shaders\xray.shader]...

Additional information
(Extra information relevant to the issue.)
Have reinstalled a couple of times. 2 re-install attempts included full uninstall (including removing existing configuration files) as well as deleting the folders.
I can usually use Cura 1 time before it locks up on startup.

Duplicate Bug

All 26 comments

The logs you provided are not from a full re-install. I don't know if it changes anything, but it is loading some stuff from a previous install

Thanks very much for the reply nallath. For context, my 'uninstall' procedure was to run the uninstaller, then I deleted the "C:\Program Files\Ultimaker Cura 4.6" directory before I ran the installer again.

Are there other actions I should take here to clean out the detritus? Is there another approach that I can use to find the detritus?

Thanks again.

There are also some folders where it gets profiles / machines / plugins from. You can find them in the folder where the logs are stored (https://github.com/Ultimaker/Cura#logging-issues)

Could you try if making a zip backup of that folder and then starting it again helps?

That did the trick!! Thanks so much nallath. I very much appreciate your help.

That still leaves us with the bug though. Do you still have that .zip? Maybe we can reproduce the bug with that.

You bet.
cura.zip

Hmm, it's not hanging for me. I just get what are apparently your latest settings before it started freezing:
image

Maybe some Qt shader got corrupted. We've seen that before. But that wouldn't explain why it suddenly started working again when you reset the configuration folder.

In case you still wanted those settings you optimised, here is a zip file containing a project that should allow you to restore them (without reintroducing the freeze):
sentrids_settings.zip

@sentrid do you have multiple displays? In that case you may want to disable the option to "Restore window position on start" on the General preferences page. On some systems, Cura will not start if it was previously closed when it was on a secondary display.

Edit: looking at your cura.cfg, it definitely seems you have multiple displays and Cura was trying to open on the second display.

Likely duplicate of #5651, #5443, #4894, #2226, #3165, #5348, #6958

Thanks guys for the feedback. That's good to know. There aren't really any settings that I changed (much), so configuring a couple of settings wasn't a chore.

i am having the same problem, cura runs fine on my main display, but when i move it onto the second monitor it hangs, i have setup the default to not restore position so i can at least start the application but really annoying how suddenly i cannot work on my second monitor also cura 4.6.1

With that preference set, you can drag Cura to your secondary display and use it there.

@fieldOfView that's what i have been trying but Cura now hangs once i have dragged it onto my secondary monitor, especially if i click the preferences menu option at the top of the screen. i am quite prepared to do a video of what is going on, maybe seeing it happen will be of use.
(it is un-usable on a secondary screen for me now). it was working fine. it is also doing it on Cura 4.5. i can send logs but there not much there apeart from what has been reported. the last line of my logs are the same.

s\shaders\xray.shader

@AndrewBryanScott Logs and videos are always welcome, if we have more information we can debug more effectively and hopefully get you up and running faster

Cura4.6.1 Hang on Second Monitor.zip

please see video of hang on second monitor, and my log files from the video.

Also i must state that if the my settings are set to open Cura on the second monitor on start up i get exactly the same hang and it never starts, i had to disconnect my second monitor to get Cura to open on my primary screen in order to get it to the state where it opens there by default now.

Thanks for the detailed info, it really helps us understand what's happening.
It's hard for me to reproduce on my machine, but for the record I regularly use 4.6.1 on Windows 10 across multiple monitors and it works fine. My specs:
Microsoft Windows 10 Pro OS Version: 10.0.18363 N/A Build 18363 System Manufacturer: LENOVO System Type: x64-based PC Processor(s): 1 Processor(s) Installed. [01]: Intel64 Family 6 Model 142 Stepping 10 GenuineIntel ~1792 Mhz

There's nothing suspicious looking in your log as far as I can see. Are your drivers for the below up to date?

4.1.0 NVIDIA 446.14 2020-06-08 09:44:01,748 - DEBUG - [MainThread] UM.View.GL.OpenGL.__init__ [114]: OpenGL Vendor: NVIDIA Corporation 2020-06-08 09:44:01,751 - DEBUG - [MainThread] UM.View.GL.OpenGL.__init__ [115]: OpenGL Renderer: GeForce GTX 1060/PCIe/SSE2 2020-06-08 09:44:01,755 - DEBUG - [MainThread] UM.View.GL.OpenGL.__init__ [116]: GLSL Version: 4.0.0

I thought maybe drivers as well, so went and updated everything, problem still persists, i am about ready to download the code and run it in debug mode on mine to see if I can catch an error, i am a dev just don't normally work in Python and C and time is a very finite commodity for me at the moment.

Duplicate of https://github.com/Ultimaker/Cura/issues/6854 (for @AndrewBryanScott ) and https://github.com/Ultimaker/Cura/issues/4427 (for @sentrid).

Ok, I have the same issue although, I have unchecked that option since I have a dual monitor setup but it still hangs and I can't even select preferences.

The issue is still here after a reinstall. Version 4.6.1, using a tripple monitor setup.

Below you can find a copy of my Roaming/cura folder.

cura.zip

EDIT: It's fixed.
The problem was caused by the GPU Tweak OSD overlay

The issue is still here after a reinstall. Version 4.6.1, using a tripple monitor setup.

Below you can find a copy of my Roaming/cura folder.

cura.zip

EDIT: It's fixed.
The problem was caused by the GPU Tweak OSD overlay

I have an RX 580X where is the setting to change? TIA

The issue is still here after a reinstall. Version 4.6.1, using a tripple monitor setup.

Below you can find a copy of my Roaming/cura folder.

cura.zip

EDIT: It's fixed.
The problem was caused by the GPU Tweak OSD overlay

I have turned off "In Game Overlay" under settings/general and I'm using the latest drivers unfortunately the issue persists.

Autodesk Fusion360 demonstrates the same issue. Might be a bug with Qt according to some comments on their forums

Submitted a bug post and process dumps to Autodesk and they came up with this. Can confirm that this works for both Cura and Fusion 360
https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fusion-360-user-interface-menus-don-t-work-on-a-Windows-MSI-GT72S-Computer.html

I had this problem with version 4.6.2 after 24 hours.
Logged a ticket with support who said that they don't support Cura with 3D printers unless it's ultimaker.
Totally irrelevant as the printer isn't connected to my pc.

Uninstalled 4.6.2 and installed 4.6.1 which has been working fine for weeks up until last night.
Found this post tonight which talks about multiple monitors.
Yes I have multiple monitors, no I can't disconnect one.
(It's attached through a KVM and cable management.)
The splash screen comes up on the right hand screen, Cura hangs on the left hand screen with a maximised white window.

So thought laterally and simply marked the left hand monitor as the main monitor in windows display settings.
Bingo it worked and Cura fired up without hanging.
I de-maximised the window and moved it over to the right hand screen, closed it, marked the right hand screen as main and fired up Cura again without issue.

Found the setting mentioned in the comments above....
Preferences > Configure Cura... > General > Viewport Behaviour > Restore Window Position on Start (untick it)

Anyway, thanks for the tip and observation the hang is prevalent on multi-screen setups. :0)
So yes it's a problem in Cura 4.6.1 and still a problem in Cura 4.6.2
Cura still hangs if I move it off the main window.
Hopefully this will get fixed eventually but for now have a workaround.

Have you checked the solution Autodesk came up with?

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