Caseflow: Display all tasks in case details/queue table if multiple tasks are assigned to you for a single case

Created on 26 Jun 2018  ·  7Comments  ·  Source: department-of-veterans-affairs/caseflow

As a co-located staff member — when an attorney assigns multiple admin actions for the same case, I need to see both of those admin actions in Case details/Case snapshot so I have context before I start working on them.

Acceptance criteria

When multiple tasks are assigned to you for the same case:

  • [ ] Display multiple tasks in queue table
  • [ ] Display multiple tasks in the case details view
case-details generic-queue queue-table-view Foxtrot 🦊

All 7 comments

Multiple admin actions in a colocated admin's "new" tab

image

Multiple admin actions in a colocated admin's case snapshot

small / responsive

screenshot 2018-07-24 12 56 43

wide / full width

screenshot 2018-07-24 12 56 56

@mkhandekar - i moved this back to backlog - unprioritized issues because it is out of scope for our first release/pilot with co-located

Do we need the assigned to field? If we're showing them a task, it must be assigned to them right? (Or maybe the organization they belong to)

Yes! You are totally right @mdbenjam! No need for assigned to field for co-located staff.

Tagging @sneha-pai who actually did this work <3 (I just posted 'em!)

Sneha, I remember talking about showing the assigned to to all other users as a way to increase transparency around whose court the case is in at any given time. Do you remember this as well?

@mkhandekar @mdbenjam @sneha-pai - instead of assigned to, let's list assigned by so the co-located team member can see which attorney assigned their case

Handing off to @sneha-pai + @allyceh who will talk with @mdbenjam to get an update on any new multiple admin work, then prioritize with guidance from @laurjpeterson ❤️(per conversation on Oct 10)

We do this! We could enhance this by grouping tasks together in a more obvious way, but closing because we've hit the min. AC

Was this page helpful?
0 / 5 - 0 ratings