Browser-laptop: Brave crashes when ledger-state.json is missing/corrupted (after update to 0.22.714)

Created on 21 May 2018 · 16Comments · Source: brave/browser-laptop

Test plan

defined in https://github.com/brave/browser-laptop/pull/14313#issue-192161812

Description

Some users in community have reported that Brave is unresponsive/beachballs after they update to 0.22.714. A couple of users have solved this by getting a clean profile. One user said they went back to 0.22.669, updated again and the issue was gone. Another user removed their ledger-state.json file and the issue was resolved.

https://community.brave.com/t/brave-0-22-714-beachballs-on-launch-on-mac-os-10-13-4-had-to-force-quit/22175
https://community.brave.com/t/browser-crashes-seconds-after-launch/22438
https://community.brave.com/t/mac-spinning-disc-and-hang/22422
https://community.brave.com/t/update-problem-0-22-714-6-0-9-18-mai-18-mac-os-x-10-11-6/22160

Steps to Reproduce

I don't have solid steps so far, but the general ones are:

Have 0.22.669 installed (probably with ledger enabled).
Update to 0.22.714
3.

Actual result:
Brave hangs/beachballs after you relaunch once you've been updated to 0.22.714.

Expected result:
No hanging/beach ball.

Reproduces how often:
Unknown, have not yet reproduced.

Brave Version

about:brave info:
0.22.714

Reproducible on current live release:
yes 0.22.714 is current release

Additional Information

0.22.x-single-webview Qchecked-Linux Qchecked-Win64 Qchecked-macOS Qtest-plan-specified bug crash featurrewards release-noteinclude

Source

LaurenWags

👍3

Most helpful comment

Root cause identified - talking with team about a fix. This only affects folks who have payments enabled

bsclifton on 1 Jun 2018

👍2

All 16 comments

I am also experiencing this in 0.22.721

mlhaufe on 25 May 2018

@mlhaufe what's your OS?

LaurenWags on 29 May 2018

+1s from community (Windows users)
https://community.brave.com/t/brave-crashes-on-startup-windows-10/22797
https://community.brave.com/t/browser-crashes-seconds-after-launch/22438

LaurenWags on 29 May 2018

@LaurenWags

Microsoft Windows [Version 10.0.17134.48]

mlhaufe on 29 May 2018

@LaurenWags

FYI, by cutting and pasting ledger-state.json into another location I was able to get the browser to load without locking.

But, after opening I am unable to switch tabs, close the browser or access any menu. (Previewing tabs still works)

When I kill the application with Task Manager I get a number of error windows (x6):

When I put the *ledger-state.json file back into its original location it locks again.

I am also a "victim" of the following issue. Not sure if it is related:

https://github.com/brave-intl/bat-ledger/issues/205

mlhaufe on 29 May 2018

👍1

@mlhaufe can you please try moving ledger-state.json into another location again? Like you said, this should get you loaded and then you should be unable to switch tabs. When this happens, can you please press Shift + F8 to open the browser tools? Then (in that small window) you can go to the "Console" tab. There should be errors being logged

Basically, once we identify the errors, fixing them should be very easy 😄 👍 I believe there is an error happening which is not caught and is breaking the UI

bsclifton on 29 May 2018

@bsclifton

mlhaufe on 29 May 2018

@mlhaufe thanks for the quick response- unfortunately, looks like there wasn't any rendering issues ☹️

If you happen to have Git Bash installed, you can run Brave from the command line and get some good output (unfortunately, cmd.exe doesn't capture stdout properly)

If you haven't already, you can also try reverting to an older version (basically the last working version- https://github.com/brave/browser-laptop/releases/tag/v0.22.669dev). I'm curious if that works fine. If so, re-running the upgrade may help

As a last resort- if you were willing- you could share your session-store-1 file with me at [email protected]. I would definitely understand if you chose not to do this (you can always try to delete the history or bookmarks one-by-one, if the UI isn't locked up)

bsclifton on 30 May 2018

I'll send you an email shortly.

mlhaufe on 30 May 2018

It looks like I'm having this problem (w10 x64, 0.22.721, also present in 0.22.719)
Launching via Git:
$ Crash reporting enabled
(node:15104) MaxListenersExceededWarning: Possible EventEmitter memory leak dete cted. 11 window-renderer-ready listeners added. Use emitter.setMaxListeners() to increase limit
MaxListenersExceededWarning: Possible EventEmitter memory leak detected. 11 wind ow-renderer-ready listeners added. Use emitter.setMaxListeners() to increase lim it
at _addListener (events.js:262:19)
at BrowserWindow.addListener (events.js:279:10)
at BrowserWindow.once (events.js:308:8)
at Immediate.setImmediate (C:\Users\NAME\AppData\Local\Brave\app-0.22.721\reso urces\app.asar\app\browser\tabs.js:1072:15)
at runCallback (timers.js:672:20)
at tryOnImmediate (timers.js:645:5)
at processImmediate [as _immediateCallback] (timers.js:617:5)
[15104:11356:0530/173332.924:ERROR:CONSOLE(27)] "(node) warning: possible EventE mitter memory leak detected. %d listeners added. Use emitter.setMaxListeners() t o increase limit.", source: chrome://brave/C:/Users/NAME/AppData/Local/Brave/app-0 .22.721/resources/app.asar/app/extensions/brave/gen/app.entry.js (27)
[15104:11356:0530/173333.187:ERROR:CONSOLE(27)] "(node) warning: possible EventE mitter memory leak detected. %d listeners added. Use emitter.setMaxListeners() t o increase limit.", source: chrome://brave/C:/Users/NAME/AppData/Local/Brave/app-0 .22.721/resources/app.asar/app/extensions/brave/gen/app.entry.js (27)
[15104:11356:0530/173333.295:ERROR:CONSOLE(27)] "(node) warning: possible EventE mitter memory leak detected. %d listeners added. Use emitter.setMaxListeners() t o increase limit.", source: chrome://brave/C:/Users/NAME/AppData/Local/Brave/app-0 .22.721/resources/app.asar/app/extensions/brave/gen/app.entry.js (27)

gallegosart on 31 May 2018

Deleting ledger-state.json cleared this up, although after a little while I am unable to switch tabs.

gallegosart on 31 May 2018

👍1

@mlhaufe thanks for sharing (I did receive the files)! I'm looking into this issue now...

bsclifton on 1 Jun 2018

Root cause identified - talking with team about a fix. This only affects folks who have payments enabled

bsclifton on 1 Jun 2018

👍2

Fired up Brave with .json deleted, which gives me a few moments before UI stops responding. Used that time to turn off Payments, then shut down and restarted and all seems well again.

gallegosart on 2 Jun 2018

@NejcZdovc @bsclifton could you please add a test plan that QA can use for verification?