Browser-laptop: Multiple Reports of versions 0.19.139 and above Crash on install with MacOS 10.9.5
Description
After update/restart users of MacOS 10.9.5 are reporting that 0.19.139 crashes for them:
https://community.brave.com/t/most-recent-version-of-brave-crashes-on-launch/14336
https://community.brave.com/t/last-update-crash-on-restart-and-startup/14332/3
Steps to Reproduce
- Using MacOS 10.9.5 update Brave to 0.19.139
- Open
- Brave Crashes
Actual result:
Crash on loading new version.
Expected result:
No Crash
Reproduces how often:
Easily for the OS listed
Brave Version
about:brave info:
0.19.139
Reproducible on current live release:
Yes
Additional Information
LaurenWags
All 30 comments
+1 from community, https://community.brave.com/t/brave-automatically-shuts-down/14516/2
Tomatoshadow2
on 22 Jan 2018
Multiple +1s from community: https://community.brave.com/t/browser-crash-upon-opening/14394
LaurenWags
on 22 Jan 2018
LaurenWags
on 22 Jan 2018
My apologies that I missed those Lauren.
Tomatoshadow2
on 22 Jan 2018
no worries at all @Tomatoshadow2 - I appreciate you linking any community posts you find to the appropriate issue 😄 It is especially helpful on this so we can reach out to these folks when there's a resolution.
LaurenWags
on 22 Jan 2018
+1 from community: https://community.brave.com/t/update-button-made-brave-inoperable/14523
LaurenWags
on 22 Jan 2018
Awesome, thanks so much Lauren. +1 in the last two hours, since your last post https://community.brave.com/t/most-recent-version-0-19-139-of-brave-crashes-on-launch/14336/20
Tomatoshadow2
on 22 Jan 2018
Tomatoshadow2
on 22 Jan 2018
+1 here too.
vanclute
on 22 Jan 2018
+1 here too. Macbook Pro with OSX 10.9.5.
I've tried with release V0.19.138, v0.19.139 and v0.19.140. Same problem.
SaXeee
on 22 Jan 2018
+1 from community: https://community.brave.com/t/brave-crashes-instantly-on-my-mac/14600
LaurenWags
on 23 Jan 2018
+2 from community: https://community.brave.com/t/mac-brave-crashes-on-startup/14597
LaurenWags
on 23 Jan 2018
There is a preview version that folks can try which may resolve the issue OR will at least (hopefully) collect more details
https://github.com/brave/browser-laptop/releases/tag/v0.19.144dev
cc: @SaXeee @vanclute
bsclifton
on 23 Jan 2018
Also- some great info here about crash reporting and how you can help us debug 😄
https://github.com/brave/browser-laptop/wiki/Crashes
bsclifton
on 23 Jan 2018
@bsclifton Should I let people in the community know about this from now on?
Tomatoshadow2
on 24 Jan 2018
I heard from a user in community who tried the latest 0.19.143 build and said no .dmp file was created :( what do you make of that @bsclifton ?
LaurenWags
on 24 Jan 2018
Yikes- sucks to hear the dump file isn't created. We can always have the user install the last known good version of Brave and then open chrome://crashes to see if anything is there (and if so, manually submit the crash report)
bsclifton
on 24 Jan 2018
Per discussions with @kjozwiak I asked users in community to try and it's still crashing for them. I asked them to try launching Brave a couple of times but no luck @bsclifton 😢
LaurenWags
on 26 Jan 2018
@bsclifton @bridiver not sure if this information which was provided by a community member re: crash on opening 10.9.5 is helpful (some is in Japanese but there is an error from the terminal):
https://community.brave.com/t/update-to-0-19-139-crash-on-restart-and-startup/14332/17
``` $ /Applications/Brave.app/Contents/MacOS/Brave
dlopen /Applications/Brave.app/Contents/MacOS/../Frameworks/Brave Framework.framework/Brave Framework: dlopen(/Applications/Brave.app/Contents/MacOS/../Frameworks/Brave Framework.framework/Brave Framework, 265): Library not loaded: /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
Referenced from: /Applications/Brave.app/Contents/Frameworks/Brave Framework.framework/Brave Framework
Reason: image not found
LaurenWags
on 26 Jan 2018
+1 from community: https://community.brave.com/t/brave-20-update-causing-websites-to-not-load/15218/3
LaurenWags
on 1 Feb 2018
+1s from community: https://community.brave.com/t/unable-to-opwn-brave-browser-on-my-desktop-running-mac-10-9-5-maverick/15660
LaurenWags
on 9 Feb 2018
@bsclifton and @bridiver is there anything else community members can do to assist? A couple of them have asked: https://community.brave.com/t/most-recent-version-0-19-139-of-brave-crashes-on-launch/14336/31
LaurenWags
on 9 Feb 2018
@bridiver got his hands on 10.9.5 so hopefully we'll have a fix soon once he's done investigating.
kjozwiak
on 25 Feb 2018
Hi there - is there any news on this issue?
Thanks in advance
Ben
breadesign
on 28 Mar 2018
+1 from community https://community.brave.com/t/unable-to-install-os-x-requirements-legacy-versions/18961
LaurenWags
on 2 Apr 2018
+1 from community: https://community.brave.com/t/crashes-on-startup-on-mac-10-9-5/19544
LaurenWags
on 15 Apr 2018
FWIW I can also confirm that the latest? Brave 0.22.22 will also crash on my Mac 10.9.5.
/Applications/Brave.app/Contents/MacOS/../Frameworks/Brave Framework.framework/Brave Framework: dlopen(/Applications/Brave.app/Contents/MacOS/../Frameworks/Brave Framework.framework/Brave Framework, 265): Library not loaded: /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
pautasso
on 24 Apr 2018
Thanks for the check @pautasso 👍 Looks like this is still an issue with C66 as well:
Brave: 0.22.669
V8: 6.6.346.24
rev: 6cda2e84f749e66409e9e3bca63f5796422e7edf
Muon: 5.2.7
OS Release: 17.4.0
Update Channel: Release
OS Architecture: x64
OS Platform: macOS
Node.js: 7.9.0
Brave Sync: v1.4.2
libchromiumcontent: 66.0.3359.117
Is Brave actually supporting 10.9.5?
There are around 14 threads listed in the community page that seem to share the same issue (after a cursory glance of them), https://community.brave.com/search?q=10.9%20crash%20
– Brave cannot open successfully on 10.9.5.
I understand it is difficult to support older OS's & would love Brave to work on 10.9.5.
The post below from February 14th by By0Ir9 does allow Brave to open for me.
https://community.brave.com/t/update-to-0-19-139-crash-on-restart-and-startup/14332/25
I used this command to symlink the framework as it specifies the target as well as the source without 'cd'ing to the directory…
sudo ln -s /System/Library/Frameworks/IOBluetooth.framework/Frameworks/CoreBluetooth.framework/ /System/Library/Frameworks/CoreBluetooth.framework
Clearly this is a System hack (kittens might cry in Cupertino).
I can't see where Brave sets up the framework paths in the source code to attempt any fixes - I'm not a node developer so maybe just rebuilding Brave on 10.9.5 will correct the path? I tried to build but npm dependancies just keep throwing errors so I gave up.
drewreece
on 10 May 2018
Hi folks,
I don't believe that we'll be able to address this before we make the switch over to Brave Core (see our engineering blog for more info on that).
When we make that switch, we should have exactly the same system requirements as Chrome / Chromium. If latest Chrome is working on 10.9.5, then this issue should be fixed at that time 😄
Hang tight- for the more tech savvy folks, you might try the work-around mentioned by @drewreece (if you feel comfortable doing so)
bsclifton
on 15 May 2018
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Most helpful comment
Is Brave actually supporting 10.9.5?
There are around 14 threads listed in the community page that seem to share the same issue (after a cursory glance of them), https://community.brave.com/search?q=10.9%20crash%20
– Brave cannot open successfully on 10.9.5.
I understand it is difficult to support older OS's & would love Brave to work on 10.9.5.
The post below from February 14th by By0Ir9 does allow Brave to open for me.
https://community.brave.com/t/update-to-0-19-139-crash-on-restart-and-startup/14332/25
I used this command to symlink the framework as it specifies the target as well as the source without 'cd'ing to the directory…
sudo ln -s /System/Library/Frameworks/IOBluetooth.framework/Frameworks/CoreBluetooth.framework/ /System/Library/Frameworks/CoreBluetooth.frameworkClearly this is a System hack (kittens might cry in Cupertino).
I can't see where Brave sets up the framework paths in the source code to attempt any fixes - I'm not a node developer so maybe just rebuilding Brave on 10.9.5 will correct the path? I tried to build but npm dependancies just keep throwing errors so I gave up.