Browser-laptop: Bitcoin to BAT conversion dialog infinitely shown in Payments tab

[aliakyurek]

Description

Bitcoin to BAT conversion dialog infinitely shown in Payments tab since two days. I've been updating to preview builds. So I'm not sure in which version this started.

Steps to Reproduce

1. One thing is certain that I didn't have any BTC in my wallet.

Actual result:

Please wait while we convert your Bitcoin to BAT dialog shown infinitely.
Expected result:
Since I didn't have any Bitcoin, this conversion should have proceeded at all. But somehow it started and did not end.
Reproduces how often: [What percentage of the time does it reproduce?]
100%

Brave Version

about:brave info:

Brave: 0.19.46
rev: c5168d22ef696d3c9cce8e0710aa9fafcbb3d2f0
Muon: 4.4.28
libchromiumcontent: 61.0.3163.100
V8: 6.1.534.41
Node.js: 7.9.0
Update Channel: Release
OS Platform: Microsoft Windows
OS Release: 6.1.7601
OS Architecture: x64
Reproducible on current live release:

Additional Information

[srirambv]

How long has the process been going on? It takes ~40-60 mins to convert the wallet itself (irrespective of the balance)

[aliakyurek]

Hi @srirambv
It started two days ago.

[NejcZdovc]

@aliakyurek did you leave your browser open or not this whole time? In the last version we implemented safety mechanism. Do you have backup of any kind from 0.18?

[aliakyurek]

• Closed and re-opened several times.
• No. I don't have any backup.

Is there a workaround to recover from this state (some kind of deleting some files or editing registry etc...). Because uninstall&reinstall didn't work as well.

[NejcZdovc]

Did you ever made any contribution with brave payments? What password manager do you use in brave? Do you use sync? Do you use autofill?

[aliakyurek]

• No contribution done.
• Password manager: Brave Built-in
• Autofill enabled.
• Sync not used.

[aliakyurek]

By the way, when I remove the modal of "conversion busy indicator" via developer tools, here is the result:

So, it may be just a visual issue.

[NejcZdovc]

I can easily help you with that then. You will need to modify your session file.

1) Close your browser
2) Go to %appdata%\brave and open session-store-1
3) search for btc2BatTransitionPending and replace true with false (if exists)
4) search for btc2BatTransitionDone and replace false with true (if exists)
5) save file
6) start browser again
7) report results back to me :smiley:

[aliakyurek]

Yeah things are easier when we both are developers. :)

• I've found thebtc2BatTransitionPending key inside session file, it was true, I changed it to false.
• btc2BatTransitionDone was not in file. I've added it under migrations with value true.
• Restarted browser but again conversion modal shown.

Maybe we need to do something with *timestamp keys?

[NejcZdovc]

Yeah let's change batMercuryTimestamp and btc2BatTimestamp to the current time. This values should be the same. Also don't forget to change btc2BatTransitionPending back to false.

[aliakyurek]

I changed it as the following, but this also didn't work. What if I delete this file at all, and restart browser?
"migrations":{"batMercuryTimestamp":1507808591,"btc2BatTimestamp":1507808591,"btc2BatNotifiedTimestamp":1507808591,"btc2BatTransitionDone":true,"btc2BatTransitionPending":false}

[NejcZdovc]

Let's try one more thing, before deleting anything. Set firstRunTimestamp to the same value that you set batMercuryTimestamp and btc2BatTimestamp

[aliakyurek]

Yes, the last one suggestion worked like a charm @NejcZdovc
Thx.

[aliakyurek]

Closing the issue.

[rupl]

I had this same issue except I have previously added BTC to my Brave wallet. It was a small amount but in case others have the same problem I am coming here to attempt to provide more debug info.

I followed the steps already listed in this thread regarding the bat* timestamps, but it didn't change anything. Adding the firstRunTimestamp prop to my session data did allow me to get back to the payments screen without the "pending" message but my balance says zero. I dug around the app data folder and found my session-store backup to restore my config, but the Payments UI returns to this "hung" state when I restore old settings (bookmarks, history, etc).

I never saved my Brave wallet seed, but I'm not worried about recovering the funds. I'm more interested in helping debug this problem.

about:brave

|Name|Version|
|----|-------|
|Brave|0.19.48|
|rev|de939f6|
|Muon|4.4.28|
|libchromiumcontent|61.0.3163.100|
|V8|6.1.534.41|
|Node.js|7.9.0|
|Update Channel|Release|
|OS Platform|macOS|
|OS Release|16.7.0|
|OS Architecture|x64|

[jamesray1]

I agree that it is confusing to say "your Bitcoin", since not all users have Bitcoin. I suggest changing the message to something else, e.g.: "Please wait while we convert the unit of account used by Brave Payments in your browser from Bitcoin to BAT."

[despairblue]

I have the same problem, but I actually had a significant amount of BTC in my wallet.

I downgraded back to 0.18, which enabled me to see my BTC wallet again and to back it up. Then brave upgraded and I'm back to the waiting screen.

If the conversion does not happen automatically I'm also happy to transfer the funds manually I just need a way to convert the 2 strings I backed up to an actual wallet.

Is there any documentation about that?

[NejcZdovc]

@despairblue you can contact me at nejc[at]brave.com and we can jump on a quick call if you want and I will try to help you out

[jason-azze]

I've also been having this problem since October of 2017. I've tried the various combinations and permutations of changes to the session file suggested in this issue, but have had no success. It's too bad. I regularly contributed to my account before this change.