After numerous usability tests, a consistent pattern of confusion emerged where showing a list of devices on sync chain was insufficient for conveying success to the users. This confusion led to operational errors on the part of the user.
This is not a programmatic error, so to reproduce one would need to conduct usability tests with new users.
Users exhibited confusion during the success state of the Sync flow.
For first-time Sync users, they should leave the Sync settings page and continue operation of the browser.
This is a fairly regular occurrence for new or non-technical users.
0.62.51
This is an omnichannel UX issue.
The proposed resolution is to introduce a new modal upon successful first completion which is manually dismissible and would auto-dismiss after a reasonable period of time (10 seconds).
This is the proposed modal. Text and image are not final.
Most helpful comment
This is the proposed modal. Text and image are not final.
