Brave-browser: Sync - UX improvement - Users need a confirmation message after first successful sync of two devices

Created on 17 Apr 2019  路  1Comment  路  Source: brave/brave-browser

Description

After numerous usability tests, a consistent pattern of confusion emerged where showing a list of devices on sync chain was insufficient for conveying success to the users. This confusion led to operational errors on the part of the user.

Steps to Reproduce

This is not a programmatic error, so to reproduce one would need to conduct usability tests with new users.

Actual result:

Users exhibited confusion during the success state of the Sync flow.

Expected result:

For first-time Sync users, they should leave the Sync settings page and continue operation of the browser.

Reproduces how often:

This is a fairly regular occurrence for new or non-technical users.

Brave version (brave://version info)

0.62.51

Version/Channel Information:

This is an omnichannel UX issue.

  • Can you reproduce this issue with the current release? yes
  • Can you reproduce this issue with the beta channel? yes
  • Can you reproduce this issue with the dev channel? yes
  • Can you reproduce this issue with the nightly channel? yes

Other Additional Information:

  • Does the issue resolve itself when disabling Brave Shields? n/a
  • Does the issue resolve itself when disabling Brave Rewards? n/a
  • Is the issue reproducible on the latest version of Chrome? n/a

Miscellaneous Information:

The proposed resolution is to introduce a new modal upon successful first completion which is manually dismissible and would auto-dismiss after a reasonable period of time (10 seconds).

QYes design featursync prioritP4

Most helpful comment

This is the proposed modal. Text and image are not final.
Screen Shot 2019-04-17 at 7 58 53 PM

>All comments

This is the proposed modal. Text and image are not final.
Screen Shot 2019-04-17 at 7 58 53 PM

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