Brave-browser: All of a sudden launching Brave shows Aw, Snap! for everything

Created on 9 Feb 2019 · 18Comments · Source: brave/brave-browser

This is on Windows 10. Everything worked fine until all of the sudden every new tab started showing Aw,Snap!

Uninstalled, reinstalled Brave using freshly downloaded BraveBrowserSilentSetup-BRT001.exe.

No change.

No site can be accessed, Aw Snap! appears for everything.

Even About menu results in Aw, Snap!

I am behind a proxy which is set up via Microsoft Edge since this is Windows 10.

The proxy has never been a problem before. The only other change that I am aware of that may be significant was that I finally installed Chrome browser since one specific site wouldn't work with Brave so I had to start using Chrome only for that site.

So Edge runs fine, Chrome runs fine but Brave wouldn't, after running fine for more than a year on the same Windows 10 machine in proxy environment.

Nevertheless, the fact remains that at home, where there is no proxy, I have no issues with either Brave or Chrome running together, whenever I want to use one or another.

craswebview third-partanti-virus

Source

Toninoso

Most helpful comment

I was able to complete the AV cutover early and since removing McAfee my issues are all solved. Brave seems to work as intended.

jwmcintosh on 14 Jul 2019

👍3

All 18 comments

Can you try clearing browser data and check if it still happens?

srirambv on 9 Feb 2019

Doing that from Brave menu or pressing Ctrl+Shift+Del didn't help.
I tried manually deleting the folder:
C:\Users\\AppData\Local\BraveSoftware
but that didn't help either. Brave creates a new such folder when started and starts again with Aw,Snap! page.

Additional info found later: the other possible cause may be McAffe antivirus. I was told our IT updated it on all workstations around the time this started happening.

The only error that seems associated with launching Brave is the one in Event Viewer System Log:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

This application is RuntimeBroker from c:\windows\system32 and I am not able to change permissions with Component Services. There are indications antivirus software may cause this issue:

https://answers.microsoft.com/en-us/windows/forum/windows_10-security/distributedcom-error-event-id-10016-windows-10/33ba9a70-dc08-4b5f-83b7-a2a11f96e67e

Toninoso on 9 Feb 2019

I have all the same issues as above. I am running Cylance Protect for antivirus. I will try to exclude Brave processes from Cylance and see what happens.

biff3342 on 10 Mar 2019

To fix the problem I used Revo Uninstaller to completely uninstall the BRAVE browser. I then rebooted, then reinstalled brave. It's working ok now.

biff3342 on 11 Mar 2019

👍1

I am trying to use Brave on my corporate device and am getting this issue now. It worked for a short while (less than an hour) then stopped opening any page. Even the start page or Settings results in the aw,snap message screen and plug-ins instantly fail. I get the same System event log generated as above. Re-installations have not been successful and a separate corporate image device gave similar results. All my other stations (including mobile) are great, I really want to like and use this browser!

So on these corp stations we have McAfee which is being phased out by August and Cylance. If @biff3342 was able to remain stable with simply installing I have a hard time blaming Cylance - unless it is just a matter of different security policies being installed... I doubt much of anything can be done about this, just thought I'd comment saying the issue above does still manifest.

jwmcintosh on 3 Jul 2019

👍1

I am having the same issue as @jwmcintosh, but I tried uninstalling using Revo as @biff3342 suggested and reinstalling it and no pages are loading, not even the settings page.

chitalian on 14 Jul 2019

I was able to complete the AV cutover early and since removing McAfee my issues are all solved. Brave seems to work as intended.

jwmcintosh on 14 Jul 2019

👍3

I am also running into this issue. I got a new laptop at work with Windows 10 Pro (coming from Windows 7 where Brave worked fine). I have McAfee Virus Scan Enterprise on this new laptop. All the same symptoms as it always says "Aw, Snap!" regardless of whether I'm trying to load a webpage or view the Browser settings. It's completely unusable.

ryfo18 on 23 Jul 2019

@ryfo18 if you completely disable McAfee Virus Scan Enterprise, can you still reproduce the issue or does it go away?

kjozwiak on 24 Jul 2019

Hi @kjozwiak - I wish I could do something to help here, but unfortunately I am unable to disable this since it's a corporate laptop.

ryfo18 on 24 Jul 2019

@ryfo18 no worries 👍 Completely understandable!

kjozwiak on 24 Jul 2019

Not sure what changed, or if Brave automatically updated, but in version Version 0.68.131 it just started working. Glad to have Brave back!

ryfo18 on 26 Aug 2019

🎉1

We've fixed a lot of crashes recently - let's create a new issue with specific information (the Report ID shown in brave://crashes is very helpful - you may need to click Send now and relaunch the browser for the report to be sent)

bsclifton on 8 Oct 2019

Same issue. I've made no configuration changes on my laptop and have not made changes to antivirus software. One minute it was working and the next it wasn't. Can't get to history, it crashes as well.

AltVader on 25 Oct 2019

After updating to the new version today, I have this problem. I cannot open even the brave://help/ page. I've reinstalled it manually from the website, also failed.