Brave-browser: Can't open rewards settings - "Wallet creation failed" error

[kolnogorov]

Description

When i try to reach Brave Rewards settings both with url brave://rewards/ (chrome://rewards/) or with "Rewards Settings" button in popup, it shows the following error:

Wallet creation failed
Please check your Internet connection.

(See screenshot)

Sure i have my Internet connection working and very stable.

Steps to Reproduce

1. Go to brave://rewards/ or chrome://rewards/
2. Click "Yes I'm in!" or "Yes I'm Ready" button.
3. Get the error "Wallet creation failed. Please check your Internet connection".

Actual result:

Brave Rewards Setting is not opened, i got error that Wallet creation failed.

Expected result:

Brave Rewards Settings page should be opened.

Reproduces how often:

100% of time

Brave version (brave://version info)

Brave | 0.58.21 Chromium: 71.0.3578.98 (Official Build) (64-bit)
Revision | 15234034d19b85dcd9a03b164ae89d04145d8368-refs/branch-heads/3578@{#897}
OS | Mac OS X

Reproducible on current release:

• Does it reproduce on brave-browser dev/beta builds?

Don't know, I always use stable current releases only.

Website problems only:

• Does the issue resolve itself when disabling Brave Shields?

I can't disable Brave Shield at this page.

• Is the issue reproducible on the latest version of Chrome?

No, because it has not Brave Rewards.

Additional Information

Screenshot:

[srirambv]

Was this a clean install of 0.58.21 or an upgrade from older version?

[simonhong]

I'm also having a same issue and it's upgraded one.

[kolnogorov]

Was this a clean install of 0.58.21 or an upgrade from older version?

It was an upgrade.

[Brave-Matt]

Report from Reddit (requested more info):
https://www.reddit.com/r/brave_browser/comments/aeyydr/brave_browser_release_channel_has_been_updated_to/eec9c4n

[LaurenWags]

+1 from https://community.brave.com/t/cant-open-rewards-settings-wallet-creation-failed-error/42660 and https://community.brave.com/t/rewards-seems-broken/42753/2

[LaurenWags]

@simonhong @kolnogorov what do you both see when you click on the BAT logo (triangle icon) in the URL bar?

[cndouglas]

Duplicate of #2649

[simonhong]

@LaurenWags I can see below when I click logo.
When I click add fund/or settings link in this popup, I can see error message described above.
Also, it displays empty white popup when I click Send a tip.. link. Then that web page is blocked. I can't do anything in more. I had to close tab.
Rewards summary said No activity yet..

[NejcZdovc]

@simonhong white banner could be related to this one https://github.com/brave/brave-browser/issues/2984

[LaurenWags]

thanks @simonhong ! I'm hoping https://github.com/brave/brave-browser/issues/2649 will fix your bad state.

[kolnogorov]

@simonhong @kolnogorov what do you both see when you click on the BAT logo (triangle icon) in the URL bar?

this

[LaurenWags]

Thanks @kolnogorov!

[pitosalas]

I am having the same problem. Running beta, from an upgrade. I just tried the same from dev build and it worked, and the wallet (whatever that is) is now also there for the beta build.

[eduardonunesp]

Same here

Upgrade from older version

[GeetaSarvadnya]

1+ https://community.brave.com/t/wallet-creation-failed/45342/4

[andrewmurraytv]

Yes, I have this too. On a fresh re-install.
How do we connect our Brave accounts for my laptop, desktop and iphone? I feel like this should be more thought out.

[puckmugger]

I'm getting the same error, my current version:

Version 0.60.45 Chromium: 72.0.3626.109 (Official Build) (64-bit)

[AntonioPrimera]

I'm getting the same error.
Version 0.60.45 Chromium: 72.0.3626.109 (Official Build) (64-bit)

[twostoryhouse]

Over a month and no update on this error? The newest update did nothing to fix it. Tried a clean re-install and the problem persists. I wonder how many people download Brave for the first time, hit this error, and just go back to their old browser.

[bsclifton]

@NejcZdovc is there any information that would be helpful that folks can provide?

[Xyanidenz]

Evening All, i am the same with this, it was a first time clean download, and having trouble trying to Create a Wallet it failed "Brave is up to date Version 0.60.48 Chromium: 72.0.3626.121 (Official Build) (64-bit)"

thanks

[andrewmurraytv]

Even though I have this issue, it seems that the learn more tab opens the rewards center. Still, it would be nice to have this fixed. Also, it seems that each Brave install creates its own wallet. Ie iMac has one, laptop has one and iphone has a different one. And these would be "combinable" in the future. I can't help but see this as a way to have some coins get dropped along the way.

[andrewmurraytv]

Brave is up to date
Version 0.60.48 Chromium: 72.0.3626.121 (Official Build) (64-bit)

[btlechowski]

Verification passed on

Brave | 0.62.25 Chromium: 73.0.3683.67 (Official Build) beta (64-bit)
-- | --
Revision | a83fd4f3207ae83412d329a9ca1239dd1e068345-refs/branch-heads/3683@{#760}
OS | Windows 7 Service Pack 1 Build 7601.24312

Used test plan from https://github.com/brave/brave-core/pull/1839
Used profile from https://github.com/brave/brave-browser/files/2890008/Brave-Browser-Development.zip

Brave Panel:

brave://rewards

Verified passed with

Brave | 0.62.31 Chromium: 73.0.3683.75 (Official Build) beta(64-bit)
-- | --
Revision | 909ee014fcea6828f9a610e6716145bc0b3ebf4a-refs/branch-heads/3683@{#803}
OS | Mac OS X

• Verified test plan from https://github.com/brave/brave-core/pull/1839 using profile from description in #3440

Verification passed on

Brave | 0.62.26 Chromium: 73.0.3683.75 (Official Build) beta (64-bit)
-- | --
Revision | 909ee014fcea6828f9a610e6716145bc0b3ebf4a-refs/branch-heads/3683@{#803}
OS | Linux

• Verified test plan from https://github.com/brave/brave-core/pull/1839 using profile from description in #3440

[klick]

Has this been resolved?

[cndouglas]

The problem with the Try Again button seems fixed in 0.62.x (currently beta). The problem with the Rewards panel error seems fixed in 0.64.x (currently nightly).

[klick]

Thank you.

[Pwn3rr]

I still have this issue, has it been solved or not?

[andrewmurraytv]

No not yet to my knowledge. Looks like they are starting the ads though.
They can be turned on

On Wed, May 8, 2019 at 11:34 AM Pwn3rr [e-mail] wrote:

I still have this issue, has it been solved or not?

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[pixilatedpast]

I am having the wallet creation issue. Version 0.63.55 Chromium: 74.0.3729.131 (Official Build) (64-bit) Clean install.

[LaurenWags]

@pixilatedpast we had an outage with Rewards earlier today. Can you please try again?

[pixilatedpast]

All good now. Thank you.

[LaurenWags]

great, thanks for reporting back @pixilatedpast!

[etrokal]

I'm having this problem. I did a fresh installation. Version 0.63.55 Chromium: 74.0.3729.131 (Official Build) (64-bit)

[GeetaSarvadnya]

@etrokal Can you please check now?

[etrokal]

I was able to generate it after closing Visual Studio Code. Maybe having other instances of Chromium/Electron interfere with the process somehow? Restarting Brave did nothing while VSCode was open. After the wallet was generated, everything started working fine.

[brrrrrr]

Same issue still. Even after restarting MacOS Mojave 10.14.5 I still get this message on Brave
Version 0.66.101 Chromium: 75.0.3770.142 (Official Build) (64-bit). Direct connection to internet. Also changed DNS to be sure and tried with direct mobile connection too.

[LaurenWags]

@brrrrrr there's currently an issue with the Rewards server: https://status.brave.com/

[brrrrrr]

Thanks, now it works like a charm.

[thadfollowill]

I'm facing this problem as well too, wondering if anyone has found a solution for this?

[NejcZdovc]

@thadfollowill we currently have some problems with the server, so that's why you probably see this error. We are working hard on fixing it. Please try again a little bit later. Thank you

[CodingSpree]

I am sure you had massive influx after yesterdays AMA.
Take your time.
NO RUSH :P

[GeetaSarvadnya]

It's up and working fine now!