Botframework-sdk: Unable to save. Failed to register with Facebook with: Forbidden ID: |TT55v.b98b376a_

[slidenerd]

Bot Info

• SDK Platform: Node.js
• SDK Version: 3.9.1
• Active Channels: Web, Facebook
• Deployment Environment: Azure Bot Service

Issue Description

[mod: removed .gif with secrets]
I am trying to save settings on my azure bot portal and it doesn't save the settings at all. The bot works perfectly on the emulator (both webchat and bot emulator connected to my remote heroku url)

Code Example

The attached GIF above shows the issue in detail

Reproduction Steps

1. Go to Azure portal and create a bot
2. Add the facebook app id, page id, app password
3. Generate a page access token from facebook
4. Setup webhook
5. Try to save the bot with settings on Azure
6. It fails

Expected Behavior

It should save the settings

Actual Results

Unable to save. Failed to register with Facebook with: Forbidden ID: |TT55v.b98b3fa8_ is the message that crops up while trying to save

Similar issues

3718

3562

[thstarshine]

Same problem here.

Have created a new facebook app, a new facebook page, and a new bot service in Azure but still got the same error.

Anyone able to modify the settings and save it successfully?

[EricDahlvang]

@slidenerd & @thstarshine Thank you for taking the time to report this. We are investigating.

[clari182]

Same here!

[jhiori]

I have the same problem!
Could be by the new Facebook´s polities??

[JasonSowers]

We will update this issue as we have more information.

[EricDahlvang]

Appears to have been caused by changes Facebook is making: https://developers.facebook.com/status/issues/205942813488872/

[JasonSowers]

We are currently testing a fix and plan to have it rolled out within a few hours. I will update this issue if anything changes and/or when the fix is live

[JasonSowers]

We have rolled out a fix, please let us know if you are still experiencing issues.

[slidenerd]

While it saves the settings on Azure portal, I dont see any responses being generated currently, still works perfectly from the emulator
UniversalBot("*") routing "hey" from "emulator"
2018-03-24T01:16:53.642768+00:00 app[web.1]: Session.beginDialog(/)
2018-03-24T01:16:53.893197+00:00 app[web.1]: / - Session.sendBatch() sending 0 message(s)
2018-03-24T01:16:54.028766+00:00 app[web.1]: / - IntentDialog.onDefault()
2018-03-24T01:16:54.028948+00:00 app[web.1]: / - waterfall() step 1 of 1
2018-03-24T01:16:54.029320+00:00 app[web.1]: hey
2018-03-24T01:16:54.029960+00:00 app[web.1]: / - Session.send()
2018-03-24T01:16:54.080677+00:00 app[web.1]: / - Session.sendBatch() sending 1 message(s)
2018-03-24T01:16:54.750888+00:00 app[web.1]: / - Session.sendBatch() sending 1 message(s)

But I did not get any responses while messaging my page, anyone else experiencing the same issue?

[JasonSowers]

@slidenerd if you are still experiencing issues unrelated to saving the facebook settings please open a new issue with details.

[thstarshine]

@JasonSowers everything works fine now, thanks!

[slidenerd]

Everything works!! Thank you very much