Botframework-sdk: The conversationId X and bot Y doesn't match a known conversation

[ta4]

I have created a new skype bot and can't send message from bot to user. Old bot works fine, issue with a new bot only.

Error:
The conversationId 29:1LdWKO8GtgmCFPuspsVg8bX8TXV_-x7QHnJln2oYI8fg and bot 2df68b89-7ba6-463a-858a-0eb621b74f8e doesn't match a known conversation

[nkornushin]

I have same problem!

[dandriscoll]

Hi @ta4 and @nkornushin, is there any chance that you have the hostname "skype.botframework.com" hardcoded in your bot somewhere?

The issue I'm seeing is that your bot has been moved to a different server but is still using the skype.botframework.com hostname.

[HiroshiKobayashi1980]

I have same problem!
Is "skype.botframework.com" old?
Please tell me the new hostname

[yasuda-ss]

I am also suffering.
Is the host name changed?
If so, it will be helpful if you tell me your new hostname :)

[ta4]

Hi @dandriscoll. What we should use instead "skype.botframework.com"?

[MrCharli3]

Same problem here. I have a solution that works well on one bot/webapp. Then when I publish it to another bot/webapp it gives this error. Config is updated accordingly.

[dandriscoll]

The hostname is in the ServiceUrl field for any activities you receive. Does that URL contain skype.botframework.com or another hostname?

[MrCharli3]

I use ConnectorClient connector1 = new ConnectorClient(new Uri("https://skype.botframework.com/")); connector1.Conversations.SendToConversation((Activity)message1);. That is the only instance of "skype.botframework.com I can find. Are you saying it should be changed to something else? Because it works on my old bot but not the new.

[dandriscoll]

You can retrieve the ServiceUrl from activities when they are received. ServiceUrls should not be hardcoded as they may change.

[HiroshiKobayashi1980]

It went well!
Thank you

[nkornushin]

@dandriscoll It's work now. But where this information we can find in documentation???

[yasuda-ss]

@dandriscoll Thank you dandriscoll .
It has solved successfully !

[dandriscoll]

It depends on which SDK you're using. You will not find the hostnames documented.

[nkornushin]

I use REST API and now I see in documentation "The return value is a ResourceResponse which contains a conversation id which is suitable for use in the message payload and REST API uris." :)
Thank You @dandriscoll

[MrCharli3]

For those of you that solved this, what in your code did you change? Maybe I'm a bit greener then the rest of you because I am still not sure what I need to change and what to change it to.

[MrCharli3]

Still wondering What to change and where. Not sure what a serviceUrl is. Can 1 of the people that managed to solve it please show what they changed and where?

[dandriscoll]

Hi @MrCharli3, I take from your earlier comment that you're coding in C#. If so, are you using the Bot Builder dialog system?

If yes, simply send a response and the SDK handles it for you:
await context.PostAsync(message);

If you are managing inputs and outputs on your own, create the client this way:

var activity = // supplied in call to bot
var reply = activity.CreateReply();
// fill in fields for reply

if (MicrosoftAppCredentials.IsTrustedServiceUrl(activity.ServiceUrl))
{
    var client = new ConnectorClient(new Uri(activity.ServiceUrl));
    client.Conversations.ReplyToActivity(reply);
}

[dandriscoll]

Closing as we've addressed the issue and described how to store and load ServiceUrls. Please at-mention or open a new issue if you'd like to discuss further.