Boostnote.next: Sync process hangs, but doesn't actually sync

[gdalsnes]

Have 3 Boost Notes installs on 3 Windows pcs. On 1 of them Boost Notes regularly misbehave:
The sync icon rotates all the time. Trying to stop the sync does not help ("Stop syncing" button).
Adding a new note does not show up on the other 2 pc's (or vice verse), so it is obviously not synching even if claiming to be constantly synching.

I see this in console of the one misbehaving (but not in the other 2), but no idea if this has anything to do with the problem:

Failed to load resource: the server responded with a status of 403 ()
Failed to load resource: the server responded with a status of 502 ()
Uncaught (in promise) TypeError: (o.name || "").toLowerCase is not a function index.es.js:492
at O (index.es.js:492)
at j (index.es.js:466)
at N (index.es.js:579)
GET file:///C:/app/static/site.webmanifest net::ERR_FILE_NOT_FOUND

After restarting Boost Note it works again.

Boost Note 0.5.0

[Konnor5092]

I'm getting similar behaviour. One windows client appears to sync fine but the other is failing to sync with the spinner constantly turning. Both are on the latest version.

I get the following in the console

POST https://note.boostio.co/api/users/17878/storages/26349/db/_bulk_docs 413

index.es.js:492 Uncaught (in promise) TypeError: (o.name || "").toLowerCase is not a function
    at O (index.es.js:492)
    at j (index.es.js:466)
    at index.es.js:413

Restarting Boost Note on the affected machine doesn't help for me. I've exported new notes that aren't syncing but I'm worried about losing data. Is a bulk export possible?

[gdalsnes]

"After restarting Boost Note it works again."
I always assumed it was syncing correctly after a restart since the spinner is not spinning constantly after a restart. After I read above comment (new notes that aren't syncing) I'm skeptical...possibly I have had data loss that I am not aware of yet....

[lotdrops]

I can confirm the issue occurs on mac os x. I kill the app and reopen it, and it stops spinning (and I think it only syncs when it stops spinning)

[Rokt33r]

I'll start investigation.

@Konnor5092 We will provide bulk exporting and also converting cloud storage to filesystem based storage(every note will be saved as a file) soon. Could you tell me which character is causing the problem?

[TimeBomb]

@Rokt33r I'm also seeing this between my Windows and Mac machines. My Mac OS version is always stuck syncing.
My Windows verison, when attempting to sync, tries for a couple seconds then errors out. The errors in the console are:

1. "Failed to load resource: net::ERR_NETWORK_IO_SUSPENDED" @ api/...torages/40705/db:1
2. "n" @ createStore.ts:237
3. Failed to load resource: net:ERR_NETWORK_CHANGED @ api/...torages/40705/db:1
4. "n" @ createStore.ts:237

A little while back I also noticed sync issues with my mobile app too. No matter how often I refreshed, it took many sync attempts on both Windows and mobile before mobile updated with my Windows notes. This was maybe week or two ago, before I saw this console error when attempting a Windows sync.

[hansnn]

A quick fix that worked for me is to click View -> Reload (CTRL + R). After I did that all the notes on my other machine appeared on my current machine (both linux), though I'm not sure if it was an "overwrite" or a "sync".

[Rokt33r]

@TimeBomb Could you tell me how many notes and attachments do you have? Also, we would like to recommend to use File System-based storages if you don't desperately need to use the mobile app

[TimeBomb]

@Rokt33r I have less than 30 notes. No attachments. Yeah I can see why file-system based storages would be more stable. I was hoping to use the same notes app between my phone, work laptop, and home laptop, hence my use case.

[mianos]

Does this mean the cloud sync is not currently supported?

[Flexo013]

@mianos Cloud sync is currently supported, but there do seem to be some bugs with it.

I have yet to encounter any syncing issues myself, so I estimate that a large portion of users is experiencing no issues with cloud sync.

[chayac]

I am also having this issue when syncing between Mac and Windows. I've followed the advice here of restarting the app when switching computers, but unfortunately this often either doesn't work or at times has even resulted in data loss. For example, if I edit a note on Mac, switch to PC, don't notice that my changes from Mac weren't synced, and then go back to Mac, all the changes from my Mac have been lost.