Azurestorageexplorer: Storage Explorer Subscription cannot be loaded

[nShanmugaraj]

Storage Explorer Version: Version 1.6.0
Platform/OS: Windows

Bug description
Unable to connect to subscription
Subscriptions for the following tenants could not be retrieved:
Tenant Id: bd3eeefe-e2f5-40d6-abc6-bbb9c8f48d03, Error: {"code":"ETIMEDOUT","errno":"ETIMEDOUT","syscall":"connect","address":"65.52.167.197","port":443}

Steps to Reproduce

Expected Experience
I want to connect to azure storage explore

Actual Experience
getting error on connection with my azure account

Additional Context

[jinglouMSFT]

The error code indicated that the attempt to connect was timed out. Were you able to sign-in to Azure portal with this subscription at the time when this happened? Also, are you going through any proxy? Need a bit more info to ping point the problem.

[nShanmugaraj]

I am using the same for connecting Azure storage on cloud.
But still I am not getting connected
Will it be because of policy in company

On 13-Dec-2018 1:01 AM, "jinglouMSFT" [e-mail] wrote:

The error code indicated that the attempt to connect was timed out. Were
you able to sign-in to Azure portal with this subscription at the time when
this happened? Also, are you going through any proxy? Need a bit more info
to ping point the problem.

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[madushans]

I had the same experience, although I got ECONNRESET as the error with no details about where it was trying to connect.

version: confirmed on 1.6.2 and 1.7.0

Issue was I happen to have a HTTP_PROXY environment variable in my machine I setup sometime ago. Removing that and restarting Storage Explorer fixed it. (This did not appear in proxy settings in Edit > Configure Proxy window. My guess is the underlying tools are using at the proxy variable and not the storage explorer UI)

Can get more information about the error by doing the following.

• Press F12 (opens "chrome" dev tools)
• reproduce the error
• you will likely see an error in the console.
• click the line with the link to source and put a breakpoint there
• reproduce the error again and see the error details when your breakpoint is hit.
• hopefully you're in a handler which has more info about the error.
• Putting the error details here can likely help someone help you troubleshoot it better.

[LavMehta]

Subscriptions for the follwowing tenants could not be retrieved:
Tenant Id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxx, Error: {"code":"ETIMEDOUT","errno":"ETIMEDOUT","syscall":"connect","address":"52.136.136.32","port":443}

Hi @jinglouMSFT , i am facing the same error as well.
I uninstalled the older version and installed the latest version available 1.7. , and then tried to connect my account , Two factor authentication working well, after that it keeps on Loading subscriptions and then still there is a message : Subscriptions could not be loaded. Please try reentering credentials or removing and readding the account.
I already tried both, still the problem persists.

[jinglouMSFT]

@LavMehta can you try to use the Device Code Flow to sign into Azure to see if you can signin?

[LavMehta]

@jinglouMSFT Unfortunaetly i have no access to Azure Active Directory. :-( , what should i do now ?

[LavMehta]

@MRayermannMSFT may be you could help us as well!!

[MRayermannMSFT]

@LavMehta , it sounds like you might be behind a proxy or have some other network issue:

1. Are you behind a proxy?
2. Have you tried connecting from another network?

[djouallah]

had the same issue, yes it is a proxy issue, just added my proxy IP and port, and it working , cheers

[MRayermannMSFT]

Closing due to lack of response.