Azurestorageexplorer: Cannot open connection

[spboyer]

Version: 1.4.2

Platform: macOS
Architecture: x64
Build Number: 20180917.1
Commit: f66de7ea
Support Id: d02ab9b4-e6df-b370-42ae-f793c85261ca

Recreate

1. Add Azure Subscription
2. Sign In / Authenticate

After subscriptions are selected and starting to load, repeated dialogs popup with the following message.

The requested action could not be completed.
Details: Cannot read property 'connectionString' of undefined

After clicking OK/Close, and attempting click Load More under the CosmosDB or Storage Accounts; the same message is presented.

Product not usable.

[JeffMushmo]

788 Reference to same issue.

[tbolon]

Same here, with the message "Unable to retrieve child resources.", as commented in #788

Please note that I tried following the Troubleshooting guide without success:

If you are connected to Azure through a proxy, verify that your proxy settings are correct. If you were granted access to a resource from the owner of the subscription or account, verify that you have read or list permissions for that resource.

This information does not apply to my case.

I tried removing the .IdentityService folder (no change), browsing the %appdata%\Microsoft Azure Storage Explorer\logs (no file), removing/adding my account (no change).

Since I suppose only some profiles are concerned, I would like to get help to troubleshoot this problem.

[tbolon]

Finally found a simple way to fix the problem: delete the %appdata%\StorageExplorer folder, then restart the app.

[spboyer]

Delete folder per OS here: https://docs.microsoft.com/en-us/azure/storage/common/storage-explorer-troubleshooting#cannot-remove-attached-account-or-storage-resource

For Mac / Linux, you need to also remove Microsoft.Developer.IdentityService entry from your OS' keystore. Restart App and r-authenticate. Solves issues.

Appears to be a local cache issue.

Close #788 as duplicate.