Azure-docs: Automation Logic App stuck on running state

Created on 8 Mar 2020 · 19Comments · Source: MicrosoftDocs/azure-docs

I implemented the automation scaling tool and it works as described. We can scale hosts up or down via the tool. The problem is when we look at the Logic Apps screen in Azure, we see page after page of entries still in the running state. When we look at the automation runbook, the job statistics are all green and completed. If we drill down into the list of jobs, they all say completed and have a green check mark. Somehow the Logic App is not learning of this and stays stuck running. Please advise how to correct this. There must me something missing in the scripts.

Document Details

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ID: 24a6c4e2-702f-2b17-3e2d-c86f33b13beb
Version Independent ID: 1e7811d8-668a-db98-34ca-eaf4d7ee8c1f
Content: Scale session hosts Azure Automation - Azure
Content Source: articles/virtual-desktop/set-up-scaling-script.md
Service: virtual-desktop
GitHub Login: @Heidilohr
Microsoft Alias: helohr

Pri1 assigned-to-author product-question triaged virtual-desktosvc

Source

ricvil

Most helpful comment

You can replace the HTTP Webhook by a simple HTTP request in your Logic App. That works fine!

raymondd78 on 15 Mar 2020

👍4

All 19 comments

@ricvil Thanks for your feedback! We will investigate and update as appropriate.

SaurabhSharma-MSFT on 8 Mar 2020

@ChristianMontoya Can you please check and advice on this.

VikasPullagura-MSFT on 9 Mar 2020

This is a known issue and is being investigated. As you have observed, this will not impact the scaling operations.

RoopChevuri on 10 Mar 2020

@ricvil As mentioned above this is a know issue and this should not impact the scaling operation. Can you confirm if the scaling is impacted due to this.

VikasPullagura-MSFT on 11 Mar 2020

No impact on the actual operation. It is just unsettling to see page after page of running Logic Apps. Not sure if this has any cost implication also. After a few weeks I can imagine thousands of stuck apps as we would run the app as suggested (every 15 minutes).

ricvil on 11 Mar 2020

@ricvil Thanks for responding with the details.

@RoopChevuri Can you share insights on the cost implications and any work around to get over this issue.

VikasPullagura-MSFT on 12 Mar 2020

We are investigating the issue and will get back to the thread.

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Subject: Re: [MicrosoftDocs/azure-docs] Automation Logic App stuck on running state (#49746)

@ricvilhttps://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fricvil&data=02%7C01%7C%7C38c794f3dafc4efcd31308d7c6376b3e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637195813628637229&sdata=%2BnT5abVTkd9%2FRJo5%2FVI%2FFHUQDppmrY9tTZWEB2%2F5QnU%3D&reserved=0 Thanks for responding with the details.

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RoopChevuri on 12 Mar 2020

You can replace the HTTP Webhook by a simple HTTP request in your Logic App. That works fine!

raymondd78 on 15 Mar 2020

👍4

I having the same problem, the Logic app stuck on running state. No output at all. I wonder if this is actually working or is it a script issue.

miketoupin on 16 Mar 2020

@miketoupin I just tried @raymondd78 's recommendation and the LogicApp now shows a 'Succeeded' state and the Automation Account job appears to still run successfully as well.

geek2point0 on 17 Mar 2020

Hi @miketoupin
Thank you for giving feedback, can you check the Automation account Runbook "Exception" and share with us exception details then we will check and assist you with resolved steps.

Thanks,

viswanadham-k on 17 Mar 2020

I might need to try Raymond78 option. @viswananadham-k, the exceptions is empty.

miketoupin on 17 Mar 2020

Using sinple HTTP request worked. Now the LogicApp closing properly after half a seccond. Now we only have to resolve why the scaling does not work. Thanks!

miketoupin on 17 Mar 2020

@geek2point0 / @miketoupin- could you talk through the steps needed to that? Looking to tidy my implementation up a bit and sounds like this would be a good step.

townendk on 20 Mar 2020

@townendk I used the Azure UI to do it. I added a parallel branch action, so I could compare side-by-side. I set it as a POST and just copied over the URI and Body fields, then deleted the HTTP Webhook.

geek2point0 on 20 Mar 2020

Thanks @Raymond78, switching to HTTP worked for me too. I'm assuming the only difference is that it doesn't wait for the job to be successful before it shows as 'successful' like a webhook would?