Azure-docs: Multi-turn conversations don't work in the bot emulator and Teams

[colbytimmsl]

If I test the multi-turn conversations in QnA Maker, I'm able to return prompts, however when I try to test this in Teams or the bot emulator, the prompts don't show. Do you know when prompts from QnA will be supported in the emulator and on Teams?

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Document Details

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• ID: 38f6b983-0c19-6439-78df-ea7bdab3f94e
• Version Independent ID: 15dc8197-fed8-a94f-4143-2799d5e6a002
• Content: Multi-turn conversations - Azure Cognitive Services
• Content Source: articles/cognitive-services/QnAMaker/How-To/multiturn-conversation.md
• Service: cognitive-services
• GitHub Login: @diberry
• Microsoft Alias: diberry

[diberry]

@colbytimmsl Great question. #in-progress

[diberry]

@colbytimmsl For multi-turn, you will need to add code to your bot to see the prompts.

[diberry]

please-close

[simonlawl]

I have similar issues. It works great when I try the bot in the QnA maker user interface, I receive the prompts.
But doesn't work in the Web Chat or the Azure test environment.

[diberry]

This behavior difference is a known issue: https://github.com/microsoft/BotFramework-Emulator/issues/643

A workaround for directline/WebChat is described here: https://blog.botframework.com/2018/07/12/how-to-properly-send-a-greeting-message-and-common-issues-from-customers/