Azure-docs: identity verification

[zakirahman]

not able to open my mails

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Document Details

⚠ Do not edit this section. It is required for docs.microsoft.com ➟ GitHub issue linking.

• ID: 276c38fe-aa72-6afa-23d8-14ff206c6f50
• Version Independent ID: 9ffe59dd-c667-4802-1da0-6917638804c5
• Content: Troubleshoot two-step verification - Azure Active Directory
• Content Source: articles/active-directory/user-help/multi-factor-authentication-end-user-troubleshoot.md
• Service: active-directory
• GitHub Login: @eross-msft
• Microsoft Alias: lizross

[eisber]

Apparently there's an outage: monitor this page for updates: https://azure.microsoft.com/en-us/status/

[ondrejgr]

One of my domains is affected, too. Not only e-mails, I'm unable to access Office365/Azure AD Admin Center. Nothing using Two Step verification is working.

[ghost]

Same here, all 2FA services are failing in my domain, unable to access anything!

[neeleshray]

We are investigating the Azure MFA issues being faced by subset of users in the Europe and Asia-Pacific Region. Keep an eye on the Azure Status page for updates.

[jlowthert]

I am in North America and none of my 2FA are working either. It is not just "Europe and Asia-Pacific Region"

[rfranks08]

seconded. In north america, unable to 2FA to multiple deloittenet.com apps.

[MacJakubiec]

Toronto, Canada -> The same issue here! Can you provide any ETA?

[DavidSale]

Over 5 hours of not being able to logon with 2FA - Please can we have a ETA?

[aljazbc]

Cannot access my emails through Office 365 OWA using two step verification.

[ransomdenton]

Same here. Education institution in the Texas, USA.

[coopers98]

This is ridiculous....

[MichelleRStewart]

Same here. Montgomery, AL

[fpd2dc]

Same in VA Are all types of MFA out of service or just the texting and calling?

[bwilsonkey]

Agreed -- this is pathetic. Not getting 2FA emails or texts. No way to access support for my corporate account without first logging in (which obviously I can't do). I tried calling general Microsoft support and -- no joke -- the person asked how you spell "Azure." Have now emailed critical support and still no response an hour later. Really bad.

[umgpg]

How long until the remaining infrastructure that still has trouble gets the fix/hotfix and gets relief?

[SeanC1976]

I am in North America as well. i am having trouble with One Drive because of not being
able to receive the codes via text or phone call.

[VladimirDomnich]

Located in CIS, Russian Federation.
Text messages and calls don't get through for 2FA.

[cdonner]

I can't do anything, I can't even log into my Polycom phone to make a call. What were these people smoking when they decided that one's entire electronic presence should be controlled by a very volatile MFA service?

[devyhia]

Same in Germany. Can not access emails or any other Microsoft Online service. Any ETA would be great from the company's side!!

[devyhia]

More precisely, neither emails nor sms messages are reaching my phone.

[JoeRistine]

MFA is not working here either........ USA... Not working since last night. Any ETA?????

[fractalbrain]

Same here. I'm in the USA. None of my MFA options work and no way to get into my account. I'm posting this comment via GitHub.

[hoangpx]

Need an ETA. How can MS let this happens ??

[JCGalavis]

That someone knows any change? I can't login in FL

[lalagerber]

unable to login using the 2 factor authentication - its not texting or calling my phone

[cdonner]

https://twitter.com/msft365status

[nick-wegner]

unable to login using the 2 factor authentication - it's not texting or calling my phone. North America region.

[RustyPaperclips]

First I didn't get the Emergency Presidential Alert Text, now I can't even get a 2FA text to get into my calendar at work. Super harsh.

[JCGalavis]

      First I didn't get the Emergency Presidential Alert Text, now I can't even get a 2FA text to get into my calendar at work. Super harsh.

Me too

[leecbaker12]

How long does this take it over 12 hours now ?

[gitsreerao]

The twitter status page advises admins to check the status page. However, I am unable to login to the admin portal without 2FA. Shouldn't they have the fail open option (if the 2nd factor burps)?

[ondrejgr]

I thought that the admin could access the AD without 2FA (and that it had been not possible to turn 2FA on for one admin account), but I'm unable to login using any account by any means. That also means, there's no way to check status in admin portal and no way to report an incident. And no way to turn 2FA off.

[JCGalavis]

Dear all, I just entry, I am in FL, Try. Good afternoon

[ondrejgr]

I was able to login successfully, finally (via Text Message SMS) - Europe Region.

[MarileeTurscak-MSFT]

The issue has now been resolved. MFA and Exchange faced an outage earlier today but are back up and running. Please run a refresh and post to MSDN if you are still facing problems. From there we will be able to help you reach a solution.
https://social.msdn.microsoft.com/Forums/en-US/home?forum=windowsazureactiveauthentication

If you are testing with the Authenticator app, please run a refresh within the app itself.

We apologize for the inconvenience this has caused.