Azure-docs: Checking experimentation account

[trumhemcut]

I've followed the steps below but I'm still getting stuck at the message "Checking experimentation account ..." after restart the app.

Stuck at "Checking experimentation account" screen after logging in
After logging in, the Workbench app might get stuck on a blank screen with a message showing "Checking experimentation account" with a spinning wheel. To resolve this issue, take the following steps:

Shutdown the app
Delete the following file:

Copy

on Windows

%appdata%AmlWorkbenchAmlWb.settings

on macOS

~/Library/Application Support/AmlWorkbench/AmlWb.settings
Restart the app.

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Document Details

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• ID: 41a92058-0bf5-37c9-763e-ffe6ad248b62
• Version Independent ID: 2fb8c363-6635-e44f-6c49-ab2c196c2672
• Content: Known Issues and Troubleshooting Guide
• Content Source: articles/machine-learning/service/known-issues-and-troubleshooting-guide.md
• Service: machine-learning
• GitHub Login: @Svankam
• Microsoft Alias: svankam

[YutongTie-MSFT]

@trumhemcut Thanks for the feedback! I have assigned the issue to the content author to investigate further and update the document as appropriate.

@Svankam Hi, this is a doc-enhancement issue, it seems that the solution not worked. Can you please check the document and update it as necessary? Thanks a lot!

[j-martens]

While waiting for reply, you can also file a support request @https://aka.ms/azsupt.

If you do not have access to a support plan, please reach out @ [email protected] with a link to this Doc/Issue as well as your subscription ID and we can help get the support ticket opened.

[jillcary]

I also experienced this issue. After deleting the file and three restart attempts it finally worked.

[hning86]

please follow instruction here to wipe clean your Workbench installation and install it again.
https://docs.microsoft.com/en-us/azure/machine-learning/service/known-issues-and-troubleshooting-guide#wipe-clean-workbench-installation

[j-martens]

If hning's response answers your question, #please-close this issue. Thank you!

[nagarjunbaindla]

Here is the link to instructions
https://docs.microsoft.com/en-us/azure/machine-learning/desktop-workbench/known-issues-and-troubleshooting-guide#stuck-at-checking-experimentation-account-screen-after-logging-in