Arcore-android-sdk: Unknown ARCore error (UnavailableDeviceNotCompatibleException) after update to 1.9.190422056 on Oneplus 3T

[ThomasMldr]

SPECIFIC ISSUE ENCOUNTERED

After an update to ARCore version 1.9.190422056 on my phone, the app is suddenly no longer working.
When opening Google Measure I get the following error:
"Unknown ARCore error (UnavailableDeviceNotCompatibleException)"
Other apps that use ARCore also get errors or become unresponsive.
My colleague has the same phone and also has the same problems.

VERSIONS USED

• Android Studio:
• ARCore for Android: 1.9.190422056
• Device manufacturer, model, and O/S: OnePlus 3T (ONEPLUS A3003), OxygenOS 5.0.8, Android 8.0.0

STEPS TO REPRODUCE THE ISSUE

1. Install ARCore 1.9.190422056 on OnePlus 3T
2. Install Google Measure on OnePlus 3T
3. Open Google Measure
4. Get error

ADDITIONAL COMMENTS

ARuleR (AR Ruler App by Grymala) also gives an error: "Failed to create AR session"
Pokémon GO in Snapshot mode just becomes unresponsive

[sc5148]

I am facing the same issue too on OnePlus 3T

[raj5287]

Yup facing the same issue. Any solution so far?

[coggy9]

Also having the same issue on a OnePlus 3T. Google's Measure app gives me this error, and other ARCore apps just crash. Have to downgrade to get ARCore apps working again.

[ThomasMldr]

@coggy9 how did you manage to downgrade? I tried downloading an older APK from apkmirror but when trying to install it, I get "App not installed" all the time... :-/

[raj5287]

@ThomasMldr first uninstall the latest one and then try to install the lower version. It will work.

[ThomasMldr]

Aha I had to uninstall separately on the 2 profiles on my phone. Afterwards it works... Thanks!

[ThomasMldr]

Damnit, didn't mean to close issue

[fredsa]

We expect this issue to be fixed in an upcoming release.

The 1.8.0 APK (ARCore_1.8.0.apk) is available from the 1.8.0 releases page:
https://github.com/google-ar/arcore-android-sdk/releases/tag/v1.8.0

Note that each version of the SDK requires the same or later version of the APK. In order to use the 1.8.0 APK:

• Make sure your SDK version is <= 1.8.0
• Side-load ARCore_1.8.0.apk on your device
• (Optionally) disable Wi-Fi and/or automatic app updates, to prevent the Play Store from updates ARCore to the latest version

[fredsa]

Update: We're working to restore the Oneplus 3T device profile in an ARCore update. Targeting rollout to all devices early next week.

[raj5287]

@ThomasMldr the issue is fixed now, hence can close it

[fredsa]

The update to ARCore has been rolled out to 100% of devices.

[fredsa]

To update your device, use the Google Play Store.

The updated APK which can be side-loaded if that's more convenient for you is also available from the releases page.

[ThomasMldr]

Can confirm that it works again after update. Thanks a lot, guys!