Arcore-android-sdk: Not working on Xperia xz premium Android PIE

[Indashio]

Arcore not working after update Xperia xz premium to Android pie firmware 47.2.A.0.306
Does not find the ground Only many dots Not compatibile

[Indashio]

:/

[avonwyss]

Sony Xperia XZ1 Compact (47.2.A.0.306) is also incompatible, cannot install from Play Store.

[Indashio]

New build firmware today. I wonder if we will lose access to arcore with every system update. I often use it. Unfortunately, I can not do it now. Frustrating

[inio]

@Indashio Sorry about not responding when I initially tagged this.

What is your build fingerprint? You can get this by running adb shell getprop ro.build.fingerprint.

We're working on some improvements that should make ARCore much less sensitive to changes in device behavior especially changes in timestamping, so this should hopefully improve in the future.

[inio]

@avonwyss Could you report a separate issue for that? This is for a device that we're allowing to download ARCore but then it's not working correctly.

[fizixman83]

@inio I added a similar issue here for the XZ1 Compact: https://github.com/google-ar/arcore-android-sdk/issues/660

I too have had no luck getting ARCore detecting surfaces since updating to Android 9. Lots of points being picked up, but no surfaces generating. It worked perfectly fine on Android 8 prior to the update.

[Indashio]

@inio

ro.build.fingerprint=Sony/maple_dsds/maple_dsds:9/YOSHINO-2.2.0-CAF-181103-0550/1:user/dev-keys

[richard3575]

We're seeing the same issue on Sony XZ Premium - since PIE update ARCore is unusable as it cannot find any surface (surfaces it previously found no problem)
Also experiencing the same issue on Samsung Tab S3 - but this has Android 8.0.0
samsung/gts3lltexx/gts3llte:8.0.0/R16NW/T825XXU2BRG3:user/release-keys

[fizixman83]

@inio: ARCore 1.6 has resolved all my tracking issues on the Xperia XZ1 Compact with Android 9. Thanks for the update!

[richard3575]

@inio unfortunately ARCore 1.6 has not fixed our Sony issue. We've tested 1.6 and still have the same issue.
(Sorry can't get build fingerprint as device on holiday with dev - without PC access. Can get in 1 week)

[avonwyss]

The 1.6 update did not help for me either.
FIngerprint Sony/G8441/G8441:9/47.2.A.0.306/1344763102:user/release-keys

[avonwyss]

In the meantime I got another Pie update for the XZ1C and ARCore 1.6 now seems to work.

[richard3575]

ZX Premium now working! We also received an OS update from Sony and it's all back to normal for us on Sony ZX Premium (Samsung Tab still not working though!)

[fredsa]

Closing as this issue should be fixed after installing the latest available Android firmware updates for Sony Xperia XZ Premium, as well as updating to ARCore SDK 1.6.0 (which will ensure that the device is running ARCore 1.6.0 or later).