App: Mac: Unable to start blockchain

[BastianReed]

I have a Mac Book Pro with BigSur 11.3.1

I updated the Dex on Version 2.4.0 with a snapshot.
After the Restart, the App is freezing on the loading screen and no more works...

What can i do?

[defichain-bot]

@BastianReed: Thanks for opening an issue, it is currently awaiting triage.

The triage/accepted label can be added by foundation members by writing /triage accepted in a comment.

Details

I am a bot created to help the DeFiCh developers manage community feedback and contributions. You can check out my manifest file to understand my behavior and what I can do. If you want to use this for your project, you can check out the DeFiCh/oss-governance-bot repository.

[kxkxkx111]

I have a Mac Book Pro with BigSur 11.3.1

I updated the Dex on Version 2.4.0 with a snapshot.
After the Restart, the App is freezing on the loading screen and no more works...

What can i do?

same issues.

[defichain-bot]

@BastianReed: Thanks for opening an issue, it is currently awaiting triage.

The triage/accepted label can be added by foundation members by writing /triage accepted in a comment.

In the meantime, you can:

1. Checkout DeFiChain’s Github issue page to see if your issue has already been reported
2. Submit any logs if you have them, this will greatly expedite the process for us.
3. You can also join our Telegram or Reddit community channels.

Details

I am a bot created to help the DeFiCh developers manage community feedback and contributions. You can check out my manifest file to understand my behavior and what I can do. If you want to use this for your project, you can check out the DeFiCh/oss-governance-bot repository.

[izzycsy]

Hi @BastianReed @kxkxkx111 , can you save your logs and send it here so that we can look into the issue further? Thank you.

[Okto8on]

I have the same issue/error message with Linux AppImage 2.4.0:

The Wallet app did start the very first time after upgrade, but after shutting down since then, the error above appears.
See app.log from [2021-05-29 16:32:41.398]

Logs:
logs.zip

[izzycsy]

Hi @Okto8on , thanks for your logs. It could be because you were on a much older version and the app is having trouble updating. May I suggest a reinstallation.

Can you first save your wallet.dat then reinstall DeFi Wallet again.

1. If you did not specify where you stored your wallet.dat, proceed to backup the entire wallets folder, in the wallets folder you'll likely see wallet-bak-123456789 as well, this are additional backups.

For Mac it's located here:
 Go To Folder
/Users/<username>/Library/Application Support/Defi/wallets/

1. After you've safely made a copy, proceed to delete the following folders:

App Installation

/Users/<username>/Applications/DeFi Wallet.app


Blockchain folder

/Users/<username>/Library/Application Support/Defi/


DeFi Wallet folder

/Users/<username>/Library/Application Support/defi-wallet

1. Download v2.4.0

For Windows, select DeFi-Wallet-Setup-2.4.0.dmg

1. After installing v2.4.0 and syncing to 100%, Restore wallet via backup (wallet.dat), use the wallet.dat that you've previously backed up (step 1)

Your wallet balance should reflect as per the wallet.dat you selected, if it's incorrect, select another wallet.dat from the wallets folder (step 1) and try again.

[kxkxkx111]

Problem has been solved. You need to update your macbooks on the latest firmware

[Okto8on]

@izzycsy I have made a full de-installation and full new installation and restored a backup, as you suggested. It took very long to fully sync (more than 12h) but it works now. Thank you.

[BastianReed]

Hi @BastianReed @kxkxkx111 , can you save your logs and send it here so that we can look into the issue further? Thank you.

now it works after some resyncs and two reinstallations.

[izzycsy]

Hi @Okto8on @BastianReed @kxkxkx111 , v2.4.2 is out, this is a mandatory update. Please read through the release notes before updating. _This comment is to notify you about the update._

[izzycsy]

Hi @Okto8on @BastianReed @kxkxkx111 @tweedleDumb-69 , should you face the same issue regarding Unable to start blockchain, we can further discuss on the issue there respectively. The team is investigating. Thank you.

Mac: 2.4.4 unable to start blockchain #921

Windows: 2.4.4 Sync stalled #922

Please refer to DeFiChain Announcements (EN) for the latest updates.