App: MacOS Big Sur: Unable to open app after installation

[Morhpois01]

What happened: I got the latest OSX and Wallet 2.3.3 but when I open the app, the frontend isn't opening at all.

What you expected to happen: to get an interface once I open the app

How to reproduce it (as minimally and precisely as possible):

just open the app

What are your environment parameters?

• DeFi Wallet Version: 2.3.3
• Operating System (OS): 11.2.3
  

Anything else we need to know?:

[defichain-bot]

@Morhpois01: Thanks for opening an issue, it is currently awaiting triage.

The triage/accepted label can be added by foundation members by writing /triage accepted in a comment.

In the meantime, you can:

1. Checkout DeFiChain’s Github issue page to see if your issue has already been reported
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[adrian-schnell]

I'm having the same issue, after opening the wallet app "nothing" happens.
the process manager shows, that these processes are started:

• Defi Wallet
• Defi Wallet Helper (GPU)
• Defi Wallet Helper

the only possible option is to open the "about" menu point like shown in the original post.

defi-cli (v1.6.3) is starting normally and syncing all blocks as expected.

[adrian-schnell]

maybe I found something - I started the app with the console and found an unhandled exception:

/Applications/DeFi\ Wallet.app/Contents/MacOS/DeFi\ Wallet
13:31:10.725 › Error: Inconsistent data in default config
at UiConfig.getExistingConfig (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:165:15)
at UiConfig. (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:127:51)
at step (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:63:23)
at Object.next (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:44:53)
at /Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:38:71
at new Promise ()
at __awaiter (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:34:12)
at UiConfig.get (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:117:16)
at App. (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/app.js:245:55)
at step (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/app.js:52:23)
Error: Inconsistent data in default config
at UiConfig.getExistingConfig (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:165:15)
at UiConfig. (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:127:51)
at step (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:63:23)
at Object.next (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:44:53)
at /Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:38:71
at new Promise ()
at __awaiter (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:34:12)
at UiConfig.get (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:117:16)
at App. (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/app.js:245:55)
at step (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/app.js:52:23)
(node:42814) UnhandledPromiseRejectionWarning: Error: Inconsistent data in default config
at UiConfig.getExistingConfig (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:165:15)
at UiConfig. (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:127:51)
at step (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:63:23)
at Object.next (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:44:53)
at /Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:38:71
at new Promise ()
at __awaiter (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:34:12)
at UiConfig.get (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/services/uiconfig.js:117:16)
at App. (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/app.js:245:55)
at step (/Applications/DeFi Wallet.app/Contents/Resources/app.asar/electron-app/build/electron-app/src/app.js:52:23)
(node:42814) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 2)

Downgrade (to app 2.3.2) or upgrade again to 2.3.3 does not solve this issue.

[CryptoFabi]

I have the exact same issue here! :-(

[izzycsy]

Hi @Morhpois01 @adrian-schnell @CryptoFabi , thanks for the feedback, please give us time to investigate. In the mean time, please keep your wallet.dat safe if you've funds on it.

[adrian-schnell]

I found a solution:

the problem is solved after deleting the folder /Users/%username%/.defi and restarting the wallet (on MacOSX)

[izzycsy]

Hi @adrian-schnell , you might be right, this may have happened because the new Mac protects you from other directory. We'll get this fix in the next release.

@Morhpois01 @CryptoFabi , can you try removing this file please?
Go to Folder:
/Users/<username>/.defi

[Morhpois01]

Can someone tell me how to find the file? Under the directory of my
username, there isn't anything from DeFi Wallet.

Bella @.*> schrieb am Mo., 19. Apr. 2021, 10:17:

Hi @adrian-schnell https://github.com/adrian-schnell , you might be
right, this may have happened because the new Mac protects you from other
directory. We'll get this fix in the next release.

@CryptoFabi https://github.com/CryptoFabi , can you try removing this
file please?
/Users//.defi

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[izzycsy]

Hi @Morhpois01 ,

1. Go to Folder

1. Type: /Users/<username>/.defi , it would bring you to that folder.

[Morhpois01]

Hi bella,

I did and it brings me to my "user" folder where I got two folders "shared"
and "". And after seeing your screenshot, I tried to search for
"defi.conf", but my mac could not even find this specific file. 😬

Bella @.*> schrieb am Mo., 19. Apr. 2021, 11:12:

Hi @Morhpois01 https://github.com/Morhpois01 ,

1. Go to Folder

[image: Mac - Go To Folder]
https://user-images.githubusercontent.com/65014479/115211530-3b48de00-a132-11eb-99e0-a94a06886bdc.png

1. Type: /Users//.defi , it would bring you to that folder.

[image: _defi folder]
https://user-images.githubusercontent.com/65014479/115211649-59164300-a132-11eb-9107-2f576d45bc11.png

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[izzycsy]

Hi @Morhpois01 , it's a hidden folder, can you take a screenshot so I can understand how you're unable to find the folder?
Shortcut for taking a screenshot: command + shift + 4

[Morhpois01]

Hi Bella,

See below what I typed and what will appear..

Am 19.04.2021 um 11:37 schrieb Bella @.*>:

Hi @Morhpois01 https://github.com/Morhpois01 , it's a hidden folder, can you take a screenshot so I can understand how you're unable to find the folder?
Shortcut for taking a screenshot: command + shift + 4

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[Morhpois01]

I just found the short key to Show my hidden files.. found it and deleted
it.. it is working now.. 💪

Bella @.*> schrieb am Mo., 19. Apr. 2021, 11:37:

Hi @Morhpois01 https://github.com/Morhpois01 , it's a hidden folder,
can you take a screenshot so I can understand how you're unable to find the
folder?
Shortcut for taking a screenshot: command + shift + 4

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[izzycsy]

Hi @Morhpois01 @adrian-schnell @CryptoFabi , v2.3.4 is out. Please read through the release notes before updating. 
Do give a thumbs up to this comment if your issue has been resolved.