App: Unable to start app

[monkeyman19112]

What happened: the app wont start up after installation

What you expected to happen: to start and use app

How to reproduce it (as minimally and precisely as possible):

What are your environment parameters?

• DeFi Wallet Version: 2.3.2
• Operating System (OS): windows 10

Anything else we need to know?:

[defichain-bot]

@monkeyman19112: Thanks for opening an issue, it is currently awaiting triage.

The triage/accepted label can be added by foundation members by writing /triage accepted in a comment.

In the meantime, you can:

1. Checkout DeFiChain’s Github issue page to see if your issue has already been reported
2. Submit any logs if you have them, this will greatly expedite the process for us.
3. You can also join our Telegram or Reddit community channels.

Details

I am a bot created to help the DeFiCh developers manage community feedback and contributions. You can check out my manifest file to understand my behavior and what I can do. If you want to use this for your project, you can check out the DeFiCh/oss-governance-bot repository.

[monkeyman19112]

i cant even open the app no one else has this problem.

[MarsaXod]

I have the same issue after installation v.2.32 app doesn't start. Freeze on logo page.

Edition Windows 10 Enterprise
Version 20H2
Installed on ‎3/‎5/‎2021
OS build 19042.867
Experience Windows Feature Experience Pack 120.2212.551.0

[monkeyman19112]

How do I fix this issue?

Sent from my iPhone

On Mar 24, 2021, at 10:01 AM, MarsaXod @.*> wrote:


I have the same issue after installation v.2.32 app doesn't start. Freeze on logo page.

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[thedoublejay]

@monkeyman19112 Can you generate your logs and attach them here?

[monkeyman19112]

I can not. The app stopped opening up completely

Sent from my iPhone

On Mar 24, 2021, at 11:05 PM, JJ Adonis @.*> wrote:


@monkeyman19112 Can you generate your logs and attach them here?

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[thedoublejay]

@monkeyman19112 You can click on the menu bar -> Logs -> App & Binary Logs.

[monkeyman19112]

I know that. The problem is the app won’t open at all.

Sent from my iPhone

On Mar 24, 2021, at 11:19 PM, JJ Adonis @.*> wrote:


@monkeyman19112 You can click on the menu bar -> Logs -> App & Binary Logs.

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[thedoublejay]

Hi @monkeyman19112, ok sorry I mislook @MarsaXod screenshot. For your issue, what happens when you open the app? Do you have any anti-virus or firewall that might prevent the app from opening?

[monkeyman19112]

I haven’t checked the firewalls or antivirus yet.

Sent from my iPhone

On Mar 24, 2021, at 11:48 PM, JJ Adonis @.*> wrote:


Hi @monkeyman19112, ok sorry I mislook @MarsaXod screenshot. For your issue, what happens when you open the app? Do you have any anti-virus or firewall that might prevent the app from opening?

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[MarsaXod]

Good day Support,

I have uninstalled complete app, prior saved wallet backup dat file in another place. Reinstall defi app. The same issue. Firewall is off and antivirus AVG also off. pls see applog attached below.

applog 2.3.2.log

[izzycsy]

Hi @monkeyman19112 @MarsaXod , thanks for your feedback, a few questions to understand what may be the cause:
• May I know you have new folders named defi-wallet & DeFi Blockchain respectively? (you can take a screenshot so it's easier to refer to)
To find the files on Windows:
C:\Users\<username>\AppData\Roaming\DeFi Blockchain\

• where did you specify to install the DeFi Wallet?

[MarsaXod]

Hi @izzycsy,

pls see attached screenshots. I have installed app in C:\Program Files\DeFi Wallet

[thedoublejay]

@MarsaXod There's an error on your wallet_map.json. Can you help me check your DeFi Blockchain > wallets > wallet_map.json file? Try to delete it and run the app again. Thanks!

[izzycsy]

Hi @MarsaXod , before you delete anything, please keep a copy of your wallet.dat.

[MarsaXod]

Hello @izzycsy @thedoublejay ,

All works now, I have saved walet.dat and then deletee wallet_map.json file.
Thanks for your great support

[izzycsy]

Hi @monkeyman19112 , v2.3.3 is out. Please read through the release notes before updating. If you have not sync to 100%, there was a node issue on 05/04/2021 that may have cause the network error, everything is back online now, you may try the following:

Option 1 — Reset & Reindex (sync from 0%)

1. Settings > Reset & Reindex



Option 2 — Snapshot (sync from 90%+)

1. Settings > Reset & Reindex
2. Wait for app to start syncing
3. Ensure you’ve at least 27GB of extra space
4. 
Click on i located at bottom-left corner of app screen

5. Download Snapshot

If your issue persist, we can further discuss on the problem here Unable to start blockchain. We would like to keep same issues in one thread. Thank you for your patience.