Android: OC Audio player crashes when WIFI turned off

[gophee]

Actual behaviour

OC crushes in different situation where WIFI turned of or unreachable.
In the following video you can find two scenarios:

1. Wifi turned on - OC not crushes
2. Wifi is off - OC crushes
3. In both of the cases the OC web server is unreachable (server is deliberately down).
4. Video:
   https://s3-eu-west-1.amazonaws.com/mp.4/WhatsApp+Video+2017-07-29+at+14.22.23.mp4
5. Files in the OC app shown in the Video are mp3

Expected behaviour

OC app should not crush at all.

Steps to reproduce

1. Steps are given in the Video

Can this problem be reproduced with the official owncloud server?
(url: https://demo.owncloud.org, user: test, password: test)
In my example server should be temporarily down or unreachable. yet the app crushes.

Environment data

Android version: 4.4.2

Device model: I9355A

ownCloud app version: 2.4.0

Logs:
logcat.txt

Thank you
Ziv

[jesmrec]

Checked with a couple of devices 4.4.2 and not reproducible with server down. I checked also with shared folders, so i noticed in your video the sharing icon in the folder you showed.

Could you check with the beta1 version released in F-Droid?

https://f-droid.org/packages/com.owncloud.android.beta/

if you reproduce the problem, you can ship us the logs you will find in "Settings" to [email protected]

[gophee]

Thanks Jesus, will do it and let you know

Sent from my iPhone

On 3 באוג׳ 2017, at 13:48, Jesús Recio Rincón [e-mail] wrote:

Checked with a couple of devices 4.4.2 and not reproducible with server down. I checked also with shared folders, so i noticed in your video the sharing icon in the folder you showed.

Could you check with the beta1 version released in F-Droid?

https://f-droid.org/packages/com.owncloud.android.beta/

if you reproduce the problem, you can ship us the logs you will find in "Settings" to [email protected]

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You are receiving this because you authored the thread.
Reply to this email directly, view it on GitHub, or mute the thread.

[gophee]

i have downloaded and installed the f-droid, how do i apply the owncloud
repository ?

thanks
Ziv

On Thu, Aug 3, 2017 at 1:48 PM, Jesús Recio Rincón <[email protected]

wrote:

Checked with a couple of devices 4.4.2 and not reproducible with server
down. I checked also with shared folders, so i noticed in your video the
sharing icon in the folder you showed.

Could you check with the beta1 version released in F-Droid?

https://f-droid.org/packages/com.owncloud.android.beta/

if you reproduce the problem, you can ship us the logs you will find in
"Settings" to [email protected]

—
You are receiving this because you authored the thread.
Reply to this email directly, view it on GitHub
https://github.com/owncloud/android/issues/2011#issuecomment-319935403,
or mute the thread
https://github.com/notifications/unsubscribe-auth/AGYvBHEbXc2CPAtHyLw4p5HabuvUbLIQks5sUaV5gaJpZM4OnVgQ
.

[gophee]

i have managed to install the beta version through F-Droid, i also managed
to reproduced the bug.
where do i find the crash logs ?

Thanks
Ziv

On Thu, Aug 3, 2017 at 5:02 PM, Ziv Emet [e-mail] wrote:

i have downloaded and installed the f-droid, how do i apply the owncloud
repository ?

thanks
Ziv

On Thu, Aug 3, 2017 at 1:48 PM, Jesús Recio Rincón <
[email protected]> wrote:

Checked with a couple of devices 4.4.2 and not reproducible with server
down. I checked also with shared folders, so i noticed in your video the
sharing icon in the folder you showed.

Could you check with the beta1 version released in F-Droid?

https://f-droid.org/packages/com.owncloud.android.beta/

if you reproduce the problem, you can ship us the logs you will find in
"Settings" to [email protected]

—
You are receiving this because you authored the thread.
Reply to this email directly, view it on GitHub
https://github.com/owncloud/android/issues/2011#issuecomment-319935403,
or mute the thread
https://github.com/notifications/unsubscribe-auth/AGYvBHEbXc2CPAtHyLw4p5HabuvUbLIQks5sUaV5gaJpZM4OnVgQ
.

[jesmrec]

in Settings view

[gophee]

Couldn't find it there, but managed to get the crash log through the crash
log app.

This is the crash log of the owncloud 2.5.0-beta.1

CrashLog 2.0.0(14)
Device : alps IPRO
Build number : eng.jessen.1438841807
CPU ABI : armeabi-v7a
Kernel version : 3.4.67
Firmware version : 4.4.2
Screen width : 320
Screen height : 480

ct(IoBridge.java:112)
08-03 19:32:04.294 E/SynchronizeFolderOperation( 2327): ... 23 more
08-03 19:32:04.573 E/WifiManager( 3273): mWifiServiceMessenger == null
08-03 19:32:04.747 W/dalvikvm( 2622): VFY: unable to resolve virtual method
21982: Landroid/content/Context;.getDrawable (I)Landroid/graphics/drawable/
Drawable;
08-03 19:32:04.749 W/dalvikvm( 2622): VFY: unable to resolve virtual method
22017: Landroid/content/Context;.startForegroundService
(Landroid/content/Intent;)Landroid/content/ComponentName;
08-03 19:32:04.749 W/dalvikvm( 2622): VFY: unable to resolve virtual method
21979: Landroid/content/Context;.getColorStateList (I)Landroid/content/res/
ColorStateList;
08-03 19:32:04.750 W/dalvikvm( 2622): VFY: unable to resolve virtual method
22001: Landroid/content/Context;.isDeviceProtectedStorage ()Z
08-03 19:32:04.750 W/dalvikvm( 2622): VFY: unable to resolve virtual method
21978: Landroid/content/Context;.getColor (I)I
08-03 19:32:07.019 E/RemoteViews( 665): ANR Warning,RemoteViews can only
be used once ,if not ,it may cause ANR in hosts such as Laucher,SystemUI.
keys for search
08-03 19:32:07.021 E/RemoteViews( 665): ANR Warning,RemoteViews can only
be used once ,if not ,it may cause ANR in hosts such as Laucher,SystemUI.
keys for search
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): Download of
/DC3/D09_1910_Disc_German_10d.mp3 to /storage/sdcard0/owncloud Beta/tmp/
[email protected]%3A8001%2Fowncloud/DC3/D09_1910_Disc_German_10d.mp3: Socket
exception
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327):
java.net.ConnectException: failed to connect to /10.0.0.108 (port 8001)
after 60000ms: connect failed: ENETUNREACH (Network is unreachable)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
libcore.io.IoBridge.connect(IoBridge.java:114)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
java.net.PlainSocketImpl.connect(PlainSocketImpl.java:192)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
java.net.PlainSocketImpl.connect(PlainSocketImpl.java:475)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
java.net.Socket.connect(Socket.java:861)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
java.lang.reflect.Method.invokeNative(Native Method)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
java.lang.reflect.Method.invoke(Method.java:515)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
org.apache.commons.httpclient.protocol.ReflectionSocketFactory.createSocket(
ReflectionSocketFactory.java:140)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.
createSocket(DefaultProtocolSocketFactory.java:125)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
org.apache.commons.httpclient.MultiThreadedHttpConnectionMan
ager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionMan
ager.java:1361)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(
HttpMethodDirector.java:387)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
org.apache.commons.httpclient.HttpMethodDirector.executeMethod(
HttpMethodDirector.java:171)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:323)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
com.owncloud.android.lib.common.OwnCloudClient.executeMethod(OwnCloudClient.
java:224)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
com.owncloud.android.lib.resources.files.DownloadRemoteFileOperation.
downloadFile(DownloadRemoteFileOperation.java:112)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
com.owncloud.android.lib.resources.files.DownloadRemoteFileOperation.run(
DownloadRemoteFileOperation.java:86)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
com.owncloud.android.lib.common.operations.RemoteOperation.execute(
RemoteOperation.java:136)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
com.owncloud.android.operations.DownloadFileOperation.run(
DownloadFileOperation.java:157)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
com.owncloud.android.lib.common.operations.RemoteOperation.execute(
RemoteOperation.java:136)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
com.owncloud.android.files.services.FileDownloader.
downloadFile(FileDownloader.java:436)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
com.owncloud.android.files.services.FileDownloader.
access$500(FileDownloader.java:71)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
com.owncloud.android.files.services.FileDownloader$
ServiceHandler.handleMessage(FileDownloader.java:381)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
android.os.Handler.dispatchMessage(Handler.java:110)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
android.os.Looper.loop(Looper.java:193)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
android.os.HandlerThread.run(HandlerThread.java:61)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): Caused by:
libcore.io.ErrnoException: connect failed: ENETUNREACH (Network is
unreachable)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
libcore.io.Posix.connect(Native Method)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
libcore.io.BlockGuardOs.connect(BlockGuardOs.java:85)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
libcore.io.IoBridge.connectErrno(IoBridge.java:159)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): at
libcore.io.IoBridge.connect(IoBridge.java:112)
08-03 19:32:07.127 E/DownloadRemoteFileOperation( 2327): ... 25 more
08-03 19:32:07.212 E/dalvikvm( 2327): Could not find class
'android.app.job.JobInfo$Builder', referenced from method
com.owncloud.android.files.services.TransferRequester.scheduleTransfer
08-03 19:32:07.212 W/dalvikvm( 2327): VFY: unable to resolve new-instance
64 (Landroid/app/job/JobInfo$Builder;) in Lcom/owncloud/android/files/
services/TransferRequester;
08-03 19:32:07.264 E/dalvikvm( 2327): Could not find class
'com.owncloud.android.files.services.RetryDownloadJobService', referenced
from method com.owncloud.android.files.services.TransferRequester.
scheduleDownload
08-03 19:32:07.264 W/dalvikvm( 2327): VFY: unable to resolve const-class
3399 (Lcom/owncloud/android/files/services/RetryDownloadJobService;) in
Lcom/owncloud/android/files/services/TransferRequester;
08-03 19:32:07.275 E/dalvikvm( 2327): Could not find class
'com.owncloud.android.files.services.RetryUploadJobService', referenced
from method com.owncloud.android.files.services.TransferRequester.
scheduleUpload
08-03 19:32:07.275 W/dalvikvm( 2327): VFY: unable to resolve const-class
3400 (Lcom/owncloud/android/files/services/RetryUploadJobService;) in
Lcom/owncloud/android/files/services/TransferRequester;
08-03 19:32:07.302 E/AndroidRuntime( 2327): FATAL EXCEPTION:
FileDownloaderThread
08-03 19:32:07.302 E/AndroidRuntime( 2327): Process:
com.owncloud.android.beta, PID: 2327
08-03 19:32:07.302 E/AndroidRuntime( 2327): java.lang.NoClassDefFoundError:
com.owncloud.android.files.services.RetryDownloadJobService
08-03 19:32:07.302 E/AndroidRuntime( 2327): at com.owncloud.android.files.
services.TransferRequester.scheduleDownload(TransferRequester.java:245)
08-03 19:32:07.302 E/AndroidRuntime( 2327): at com.owncloud.android.files.
services.FileDownloader.downloadFile(FileDownloader.java:461)
08-03 19:32:07.302 E/AndroidRuntime( 2327): at com.owncloud.android.files.
services.FileDownloader.access$500(FileDownloader.java:71)
08-03 19:32:07.302 E/AndroidRuntime( 2327): at com.owncloud.android.files.
services.FileDownloader$ServiceHandler.handleMessage(
FileDownloader.java:381)
08-03 19:32:07.302 E/AndroidRuntime( 2327): at android.os.Handler.
dispatchMessage(Handler.java:110)
08-03 19:32:07.302 E/AndroidRuntime( 2327): at
android.os.Looper.loop(Looper.java:193)
08-03 19:32:07.302 E/AndroidRuntime( 2327): at android.os.HandlerThread.run(
HandlerThread.java:61)
08-03 19:32:07.476 E/Crash Log( 2345): Crash

On Thu, Aug 3, 2017 at 6:46 PM, Jesús Recio Rincón <[email protected]

wrote:

in Settings view

—
You are receiving this because you authored the thread.
Reply to this email directly, view it on GitHub
https://github.com/owncloud/android/issues/2011#issuecomment-320008917,
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.

[gophee]

I have managed to access the OnwCloud logs as requested. I'm attaching the file here.
Please note that once the app crashes i can't get it working again until next "force stop" even if i turn wifi back on.

Thank You
Ziv
currentLog.txt

[gophee]

Let me know if you need more logs or anything else to debug this problem. If you can't reproduce the bug i can send you one of the devices. LMK, Thanks Ziv

[jesmrec]

All info you can ship wlll be useful.

[gophee]

If you need more logs i can reproduce and send another example + video.
I'm also ready to send you the device itself for testing, would you like that ?
If so i need an address. you can contact me at my gmail email address

[gophee]

Hello Jesús,
As requested i'm posting here another reproduction of the owncloud bug.
The post contains:

1. A new Video that shows the bug reproduction
2. Two crash log files, one from the ownCloudBeta, the other from the crashlog app

Bug Description and Circumstances:

1. Android device is connected to WiFi
2. The owncloud web server is down or not in reach.
3. Attempt #1 to download an audio file (which will not happen due to server inavailability)
4. Disconnect device WiFi
5. Attempt #2 to download an audio file
6. ownCloud Crash

Attachments:

1. CrashLog App.pdf
2. Owncloud Beta crash log.txt
3. Video: https://s3-eu-west-1.amazonaws.com/mp.4/owncloud_bug_aug26.mp4.mp4

Background:

We are using about 10 different android (and apple) personal devices to sync audio files containing lectures and instructions for students, using owncloud.

Thank you for your help
Ziv

[michaelstingl]

In version 2.9, the ownCloud Android app switched to a new networking library. I'd assume this issue is gone. In case this happens again, please open a new issue. (too many things changed)