Zammad: Zendesk-Import fails for User & Organizations if Plan is below "Team"

[MrGeneration]

Infos:

• Used Zammad version: 2.6.x
• Installation method (source, package, ..): n/a
• Operating system: n/a
• Database + version: n/a
• Elasticsearch version: n/a
• Browser + version: n/a

Expected behavior:

• When importing existing data from Zendesk, Zammad should Import all data. If user has plan below "Team" this will lead to 403 "access" denied and Zammad should ignore Users & Organizations and simply go on importing (with letting the user know).

Actual behavior:

• Zammad's Zendesk-Migrator fails / cancels the import, if it receives "403-Error" while importing Users and Organizations. Zammad should move on.

Steps to reproduce the behavior:

• Get Zendesk, fill it with sample data and choose a plan below "Team"
• Try to migrate your zendesk instance over to Zammad - this will fail.

Please see information from Zendesk: https://support.zendesk.com/hc/en-us/community/posts/360000840067--403-Forbidden-zendesk-API-user-fields-

This comes from mdupreejr & nske from community: https://community.zammad.org/t/still-trying-to-import-from-zendesk/917/5

Yes I'm sure this is a bug and no feature request or a general question.

[ikanade]

Hello, I've managed to replicate this issue with a Zendesk account with plan "Essential". I can also confirm that this issue doesn't affect "Trial" plans. I'll be working on a fix for this and will soon send a PR for getting some feedback.